TMT Central

We have received your feedback regarding the recurrence of mice 7 months after we had been to your property and the implication of our services in this matter. It is important to clarify certain misconceptions and reiterate the complexities involved in pest control, which were thoroughly explained in our previous communications. Firstly, the presence of mice within a property cannot be attributed to a single factor, such as the sealing of visible entry points, which was the focus of our service. As per your directions we filled the holes you asked us to. Mice can exploit various entry points, many of which are not apparent without detailed and ongoing inspections. These can include structural vulnerabilities, external access points, and other attractants that are beyond the scope of our initial intervention. This multifaceted nature of pest infestation was highlighted in our correspondence, aiming to provide a comprehensive understanding of potential reinfestation risks. Your emails suggest a direct correlation between our service and the pest issue without acknowledging the broader context of pest control challenges. This overlooks the advice and explanations provided on multiple occasions regarding how and why infestations can recur despite professional interventions. Pest control is a complex field that requires continuous management and, often, adjustments in strategy based on evolving conditions. Regarding your dissatisfaction expressed in previous communications about materials used for sealing, such as silicon and glue, it was our intention to select the most appropriate solutions based on our professional assessment. Despite detailed explanations, the critique and your taking every opportunity to complain show how poor your understanding is, despite how many times we had to explain the technical aspects of pest mitigation strategies. It is regrettable that our efforts to communicate the intricacies of effective pest control were not met with the understanding we hoped for. Moving forward, it is necessary to state that while we are open to constructive feedback, unfounded accusations and threats of legal action are neither conducive to resolution nor reflective of the professional dialogue we strive for. We are prepared to defend our approach and services in any necessary forum. Our commitment to providing quality services matches our commitment to uphold our professional integrity in the face of baseless claims. We suggest any further communications be directed through our legal representatives to ensure that all discussions are conducive to a fair and reasonable resolution.

Thank you for taking the time to share your feedback regarding your recent experience with our handyman service. We sincerely apologise for the inconvenience you faced and for any confusion regarding the preparation and execution of the job. It’s clear from your account and our handyman’s feedback that there were misunderstandings and communication gaps on both sides, leading to a disappointing outcome for you. Firstly, we acknowledge the assurances given to you by our team members regarding the readiness of materials for the follow-up job. We were responsible for ensuring that all necessary materials were prepared in advance to avoid any delays or additional charges. However, unforeseen situations can arise, requiring additional materials not anticipated during the preliminary evaluation. In such cases, we always intend to complete the job efficiently and to the highest standard, even if it means procuring additional materials at short notice. Hence, our handyman suggested getting the additional materials during his break. Regarding the handyman’s experience, it appears there was a breakdown in communication on-site, which led to discomfort and, ultimately, his decision to leave the job. We value the respect and dignity of all parties involved and regret that the handyman felt uncomfortable during the interaction and no longer thought he could provide you with a 5-star service. We support our clients and our tradesmen at all stages, ensuring that our clients and staff are fully supported throughout the process. We sincerely hope to move forward from this incident positively, and thank you again for bringing these issues to our attention. Your feedback is invaluable in helping us improve and ensure such situations are handled better in the future.