TMT Central (tmtcentral.co.uk) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 60% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-10.
Complaint Regarding Poor Service & Excessive Charges
I am extremely disappointed with the service I received from TMT Central.
While I cannot fault the quality of the work that was eventually completed, the overall customer experience was unacceptable. The company repeatedly missed scheduled appointments without providing adequate notice, causing unnecessary inconvenience and delays.
Communication was also extremely poor. It was incredibly difficult to get hold of anyone by phone, with calls frequently going unanswered or not being returned. For a company providing professional services, this level of customer support is simply not acceptable.
To make matters worse, I was presented with invoices that I believe were significantly overcharged for the work carried out. The pricing was excessive and did not reflect the level of service I received, particularly given the missed appointments and lack of communication throughout the process.
In summary, although the standard of workmanship was good, it does not justify the inflated costs or the poor customer service. I would expect a professional company to honour appointments, communicate effectively with its customers, and charge fair and transparent prices.
Based on my experience, I would be very reluctant to use TMT Central again or recommend their services to others.
c
customer · 6 reviews · Experienced 2026-05-07 ·
★★★★★
Great service
Extremely nice handyman. Fast response from the company and was very helpful, explained the reason for certain things and what could've caused the structural issues
Reply from TMT Central 2026-06-26
Thanks a lot, glad our handyman could get it sorted for you.
— The team at TMT Central
Loved working with TMT Central. The whole process was so easy. Bek an his team really embraced the project, thought about all the little details, communicated regularly and professionally all througout and did an outstanding job on our apartment. We are very happy with TMT and can't recommend them highly enough. Thank you Bek.
Reply from TMT Central 2026-06-26
Thanks Corinne. A full apartment refurbishment has a lot moving behind the scenes, every trade running to the same schedule, so it means a lot when the client comes out the other end calling it easy. Glad we got it right for you.
— Bek, TMT Central
S
Sue Corbett · 1 review · Experienced 2026-03-23 ·
★★★★★
Excellent service as always
Excellent service as always. Efrbin is excellent. Will be using again.
Reply from TMT Central 2026-06-26
Thanks Sue, I'll make sure Efrain hears this. Someone calling us back rather than shopping around each time is worth more than any single review, and it's the part of the job we don't take for granted.
— The team at TMT Central
C
Charlotte Clark · 2 reviews · Experienced 2026-01-16 ·
★★★★★
Efrbia was efficient
Efrbia was efficient, fast, super helpful and tidy. Will defiantly use again
Reply from TMT Central 2026-06-26
Thanks Charlotte. The thing people notice most when someone's working in their home is whether they leave it as they found it, so good to know Efrain got that side right.
TMT Central
Everything was great: Amie answering promptly and handling everything on the phone and email, and Efrain showing up right on time and doing a great job.
Reply from TMT Central 2026-06-26
Thanks, David. Someone turning up exactly when they said they would and doing the job right sounds basic, but it's the part that quietly slips most often, so good to hear that all went smoothly for you.
B
Brian Ellis · 8 reviews · Experienced 2025-08-15 ·
★★★★★
All the spontaneous communication was…
All the spontaneous communication was excellent .... your man is very friendly and very hard working.
Wonderful experience with Ian! he was skilled, courteous and fast, it was a pleasure and I will certainly use again. He hung 3 heavy mirrors for me with their particular mechanism that came with the mirrors. He was also able to replace a faucet head which I had been trying to replace for 6 months (2 other handymen tried but since it's not a typical faucet head they were not able to figure it out, but Ian managed)
F
Faheem Mahmud · 1 review · Experienced 2025-08-06 ·
★★★★★
I had an amazing experience with Ian
I had an amazing experience with Ian. He was very helpful and his work is top tier. Would definitely recommend him!
T
The Portland Trust · 3 reviews · Experienced 2025-08-05 ·
★★★★★
A difficult job but Ian worked on it…
A difficult job but Ian worked on it diligently and professionally until the job was complete on the damaged door. Looks good as new. As was so tidy!! Great workmanship.
Ian came to paint our offices and did a great job - very respectful and friendly!
f
foli coker · 1 review · Experienced 2025-07-14 ·
★★★★★
Best surprise. TMT works
Honestly I was expecting the very worst. Same day emergency call out to fix a patio door that won’t lock.
Best shock was I left a message on an answering service and someone actually called back. Polite. Engaging on this issues I have without making money the first bet call.
Wow.
Then an appointment was made after a few quick whatsapp chats. Then an appointment was scheduled for 3PM. Then rescheduled for 4pm in a timely manner.
3.45pm the workman attended.
He was polite. Clean. Well equipped and had a good understanding of his trade.
He explained the problem.
He showed me the problem.
He prescribed a remedy which I accepted.
He proceeded to execute his recommendation
By this time I had to offer him water.
He advised that the solution was all but temporary and recommended a more sustainable solution at another appointment.
Shock time. I now pushed my luck my showing him many other issues and he gave great advise.
The request for payment came two days after the works.
I now recommend as an all round facility maintenance solution to everyone I can.
I sincerely hope they adhere to this high standard of service in the future.
This is a genuine reference. I am willing to stand by it.
D
Dario Anwar · 1 review · Experienced 2025-07-16 ·
★★★★★
Highly recommend!!
When TMT asked me to leave a review, I was more than happy. They’ve done several jobs for us around the house, and I’ve been pleased every single time.
What really stands out is their clear, upfront communication — something you don’t always get with builders. They know what they’re doing, and the whole team, from the handymen to the painters, are genuinely great to work with.
Looking forward to having them back for more work soon.
F
Faye · 2 reviews · Experienced 2025-05-23 ·
★★★★★
Reliable professionals. Great for overseas clients looking for a trustworthy team.
TMT Central is my go to team (handyman, plumbing, electrical) for years now. They consistently provide quality and honest work, keeping everything within my budget. Ian was the handyman assigned to me yesterday, and he finished everything in record time. Nader their plumber is like the boiler whisperer. Thank you to the entire team - Louie, Cha, and ofcourse Bek for proactively giving me feedback pre/post jobs. Amazing service as always!
Reply from TMT Central 2026-06-26
Thanks, Faye. Running a London property from another country means trusting a team to work straight whether you're watching or not, and you've left that with us for years now, which is the part we don't take for granted.
— Bek, TMT Central
S
Sam · 1 review · Experienced 2025-05-15 ·
★★★★★
Ian is the best handyman I have ever…
Ian is the best handyman I have ever had! He’s a great guy to chat to, he has high attention to detail, and creative problem solver!
T
Town Legal LLP · 4 reviews · Experienced 2025-05-22 ·
★★★★★
Brilliant
I have used TMT multiple times for odd jobs around our office and am very happy with the service. Ian was brilliant couldn't recommend more.
J
Jed · 1 review · Experienced 2025-05-13 ·
★★★★★
Quality service and finish
Quality service and finish. Would definitely recommend! Ian was an amazing, helped with every fine detail and kept in constant communication. He broke down each problem and his solution then got to work straight away. I look forward to working with Ian in the future.
