Torraslife

Dear Customer, We sincerely apologize for the issue you experienced with the screen protector installation and for the lack of response from our customer service team. We understand how frustrating it must be when the application kit does not result in the correct positioning, causing the protector to lift at the top of the phone. We are also truly sorry that you contacted us two weeks ago and have not received a reply. This is not the level of service we want any TORRAS customer to experience, especially since you were previously satisfied with our products. Please contact our after-sales support team again at [email protected] with your order number and photos showing the lifting issue. We will do our best to review the situation and assist you further. Thank you for bringing this to our attention, and we sincerely apologize again for the inconvenience. Wendy TORRAS Customer Support Team

Hi there, Thank you so much for your wonderful review! 😊 We’re truly sorry that you experienced an issue with your Cyber Fold, but we’re very happy to hear that our support team responded quickly and helped provide a fast solution. It means a lot to know you feel TORRAS stands behind its products. We’ll keep working hard to offer reliable products and caring support whenever our customers need us. We’re also thrilled to hear that you love your Cyber Fold and feel it’s worth the money. Thanks again for choosing TORRAS and sharing your experience! 💙 Wendy TORRAS Customer Support Team

非常感谢您的详细用心的评价！😊 我们很高兴得知寄往爱尔兰的配送速度出乎意料地快且价格实惠，而且您喜欢这些手机壳的质量、做工和整体外观。 屏幕保护膜给您带来如此顺滑的使用体验——没有气泡、减少反光、贴合干净——我们也感到很开心。 很抱歉听到摄像头保护圈在您的鼠标垫上刮花了。您的反馈非常有用，我们会将其转达给产品团队以便未来改进。 再次感谢您选择 TORRAS 并分享如此有用的使用体验！💙

Thank you so much for your thoughtful feedback and for sharing your experience with Torraslife! We’re delighted to hear that you were satisfied with the product quality, fast delivery, secure packaging, and our customer support team. Providing a smooth and reliable shopping experience is always our goal. We truly appreciate your support and are honored to know that you would consider shopping with us again. If there’s anything we can do to make your next experience even better and earn that fifth star, please feel free to let us know anytime. Thank you again for choosing Torraslife!

Hi, Thank you so much for your kind feedback 😊 We’re very happy to hear that your phone case and screen protector arrived in perfect condition and that the installation was easy for you. It’s also great to know that you feel the price was reasonable and that you would consider purchasing from us again in the future — this truly means a lot to us. We sincerely appreciate your support and trust, and we look forward to serving you again soon! Best regards, Wendy TORRAS Customer Support Team