Purl Soho

Oh goodness! We're glad you're enjoying the Linen Quill Minis, but we never want you to think you'd miss out on a sale because you purchased a discounted item a couple of days beforehand. If you bought something that goes on sale (or on a deeper discount) within 14 days of your original purchase, we are always happy to honor the new sale price. Just send an email to [email protected] with your name and order number, and we will refund your payment method with the price adjustment. We'll go ahead and process that for you on our end, but feel free to reach out directly if this ever happens again!

We're so sorry your yarn wasn't as true a yellow as you were hoping! If you would like to return or exchange it for something you would like better, we'd be happy to send you a complimentary return shipping label. Please email us at [email protected] and we can set that up! And yes, you’re absolutely right; the rustic nature of the yarn comes from the long-staple linen. We love its wild nature and that it softens up beautifully after machine washing and drying. Let us know how you've ended up feeling about it! We really appreciate you sharing your thoughts, and again, if you decide you'd like a different yarn, we are glad to get you one that you really adore!

We're so sorry you haven't had an satisfying experience with this pattern! We're eager to ensure you get the most out of your project and enjoy it from beginning to end, so we've reached out from [email protected] to see if we can help answer any questions or set up a custom 1-On-1 Help session. We also completely understand that patterns can be easier to digest and navigate without additional pictures. Please know you can reach out to us any time using the email above, and we'll be happy to send you a pared-down copy of any free pattern you'd like!