Tougher Than Tom

Thank you so much, Annie! We’re really glad we could get the cracked cup replaced quickly and that everything is back out there doing its job. We truly appreciate you sharing your experience and giving our customer service team such kind feedback. Best regards, Tougher Than Tom Customer Care Team

Hi Blakesley, We’re really sorry to hear about your experience. That definitely sounds unpleasant, and we understand why you’d be upset. In very warm conditions, larvae or buildup can sometimes appear if the bait sits too long, especially when the traps need to be refreshed. If that happens, we recommend emptying the contents into the trash, washing the jars with soap and hot water, and refilling with fresh bait and warm water. We’d like to take a closer look and help make this right. We’ll reach out directly for more details so our support team can review your case and assist with the next steps. Best regards, Tougher Than Tom Customer Care Team

Hi Terri, We’re very sorry to hear you didn’t get the results you were hoping for. We understand how frustrating it is to invest in a solution and still feel like the issue hasn’t improved. We appreciate that you gave the troubleshooting steps a try, and we’d like to help with the next steps. We’ll reach out to you directly for further assistance so we can review your case and help get this resolved. Best regards, Tougher Than Tom Customer Care Team

Hi Jacqueline, We’re sorry to hear Mosquito TNT didn’t perform as expected. Texas summers do not play around, and evaporation can definitely happen faster in very hot or windy conditions. If there’s only about half an inch of liquid left after 14 days, the bait may have dried down too much to keep working properly. We recommend topping the jars off with water as needed to keep the liquid level just below the funnel ears, and placing them in shaded, damp areas away from direct sun. We’d love the chance to help troubleshoot your setup and see if we can get better results for you. We’ll reach out as soon as you provide more details about your order through Trustpilot so our support team can take a closer look. **UPDATE** We tried locating an order under the email address provided, but we weren’t able to find one. Could you please reach out to our support team at [email protected] with your order number or the email address used at checkout? Once we have that information, we’ll be happy to look into this and help with the next steps. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Tom! We’re really glad to hear this. That’s exactly what we’re here for, and we truly appreciate you taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Linda! We’re really glad to hear you received a quick and thoughtful reply right after reaching out. We always want our customers to feel heard and supported by a real person, so this means a lot to us. If you ever have any other questions, we’re always happy to help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Farrah! We’re happy to hear your question was answered quickly. We truly appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Steve! We’re really happy to hear you’re loving the products. We’re sorry there was a delivery issue with the original shipment, but we’re glad our team was able to get it handled and send a replacement your way. We truly appreciate your patience and support. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We’d be happy to review the setup and provide any recommendations to help you get the best results. Best regards, Tougher Than Tom Customer Care Team

Hi Wendy, Thank you for sharing your experience with us. We’re sorry the traps didn’t bring the results you were hoping for. We appreciate you taking the time to work with our team while we reviewed the setup, and we’re glad we were able to take care of the refund for you. Your feedback about the return label is noted, and we’ll pass it along to the team. Thank you again for giving us a try. Best regards, Tougher Than Tom Customer Care Team

Hi Jason, We’re sorry to hear this has been your experience. We understand how frustrating it is to give the product time and feel like it is not working as expected. We also want to review your concern about the 6-month supply. We’ve requested more information through Trustpilot so we can locate your order and look into this properly. As soon as you reply to that request, our team will reach out directly to help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Michele! We’re really glad to hear the traps are helping make your outdoor time more enjoyable. We completely understand the note about the black flies too. Those can be frustrating in their own way, and we wish one product could take care of every outdoor pest. We’re happy the traps are helping with the mosquitoes, and we truly appreciate you sharing your experience with us. Best regards, Tougher Than Tom Customer Care Team

Hi Jen, We’re truly sorry this was your experience. We can understand how discouraging it is to invest in a product, give it a fair chance, and still feel like it didn’t help. This is not the experience we want any customer to have, and we’d really like the opportunity to look into this for you. Our team will reach out directly to review your order and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Hi Lester, We’re sorry to hear this was such a disappointing experience. We understand how frustrating it is when a product does not give the results you were hoping for. Our team will reach out to you directly to review your order and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Hi Melissa, We’re really sorry to hear this was your experience. We understand how frustrating it is when a product doesn’t work the way you expected. Our Money Back Guarantee is available within the 30-day return window outlined in the policy on our website. That said, our team will reach out to you directly to review your case and see what options may be available. Best regards, Tougher Than Tom Customer Care Team

Thanks so much, Matt! We appreciate you taking the time to share this with us, and we hope you had a wonderful 4th of July! Best regards, Tougher Than Tom Customer Care Team

Hi Mike, We’re truly sorry to hear how disappointing this experience was, especially after you purchased additional kits to share with family and friends. While mosquitoes may not always be easily visible in the solution, we completely understand why seeing no clear reduction after a month would be frustrating. Your concerns about the other insects found in the containers are also valid, and we appreciate you taking the time to share such detailed feedback. We’d still like the opportunity to review your order and see how we can help. Our team will reach out to you directly to review your order and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Lori! We’re glad our team was able to respond quickly and get everything resolved for you. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We'd like to see whether the traps are located in areas where mosquitoes normally gather, and we'd be happy to review the setup and provide recommendations. As always, we're here to help if you have any questions along the way. Best regards, Best regards, Tougher Than Tom Customer Care Team

Hi Josh, We’re sorry the product didn’t deliver the results you expected. We understand how frustrating it is when a product doesn’t deliver the results you were expecting. Our Money Back Guarantee covers the eligible product cost, while return shipping is the customer’s responsibility under our return policy. Our team will reach out to you directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Fatima! We’re happy we could respond quickly and help with your concerns. We truly appreciate you taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Terry! We love hearing that you were able to enjoy your backyard without a single mosquito bite. Your garden sounds like a beautiful little paradise, and we’re so happy Tougher Than Tom helped you enjoy it again. We truly appreciate your support and are honored to have you as a customer for life! Best regards, Tougher Than Tom Customer Care Team