Tougher Than Tom

Thank you so much, Virginia! We’re so happy to hear Tougher Than Tom exceeded your expectations. Morning coffee outside without mosquitoes or smelly candles sounds like a win to us. Austin heat definitely does not play around, so topping off the water during the cycle is a great way to keep the traps going. We truly appreciate you giving us a try and taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team

Hi Kevin, Thank you for your honest feedback. We’re sorry Mosquito TNT did not work as expected for you, and we understand how disappointing that is when you were really hoping for better results. We’re glad to hear our customer service team was able to help, and we truly appreciate you recognizing their support. While results can vary depending on setup, placement, weather, and mosquito activity in the area, we’re always working to improve and help customers get the best possible outcome. We appreciate you giving Tougher Than Tom a try. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Sabra! We absolutely love hearing this. Mosquitoes always seem to have their favorite person, so we’re really happy Tougher Than Tom has made such a big difference for you. It’s wonderful to hear that the lamp, bait, and spray are all helping you enjoy your space without the bites. We truly appreciate your trust and are so grateful to have you as a customer. Best regards, Tougher Than Tom Customer Care Team

Hi Kaye, We’re truly sorry to hear Mosquito TNT did not work as expected for you. We understand how disappointing it is to give the traps time to work and still continue dealing with mosquitoes in your yard. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement and the surrounding environment. That said, we’d really like the opportunity to review your setup and order details so we can better understand what happened and help with the next steps. Regarding shipping, your order was placed with our standard shipping option, which has an estimated delivery timeframe of 5 to 7 business days, and your package was delivered on June 28. We also offer expedited shipping for $9.95 for future orders when a faster delivery option is needed. We’ll reach out directly so our team can look into this further and assist you. Best regards, Tougher Than Tom Customer Care Team

Hi Cliff, Thank you for giving the traps another try, and we’re glad our team was able to assist you! Since you rehung them two days ago, please allow a little more time for the bait to activate. In the meantime, could you send us a few photos showing where the traps are currently placed? We’d be happy to review the setup and make sure they are positioned for the best possible results. We look forward to hearing how they perform! Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Karen! We truly appreciate your kind words. We’re so glad to hear Mosquito TNT is working well for you and that our team was able to help quickly. We also love that you chose a solution that fits your preference for avoiding harsh sprays around your yard and wildlife. Thank you again for trusting Tougher Than Tom and for taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Justin! We’re so happy to hear Mosquito TNT has made such a big difference in your backyard. Best mosquito summer ever is exactly what we love to hear, especially with all that rain trying to make things worse. We also appreciate you giving us the chance to make the missing packet right with your reorder. Thanks again for trusting us and for sharing your experience! Best regards, Tougher Than Tom Customer Care Team

Hi Mark, Thank you for your kind words about our customer service. We’re glad our team was able to help, though we’re sorry Mosquito TNT did not give you the results you were hoping for. Your order has been reviewed, and your refund has been processed. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. We appreciate you giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Pete! We’re thrilled to hear Mosquito TNT has already made such a great impact in your yard. It means a lot that you came back for more and that our team was able to help quickly when you reached out. We truly appreciate your kind words and your recommendation. Best regards, Tougher Than Tom Customer Care Team

Hi Shea, We’re very sorry to hear Mosquito TNT did not work as expected for you. We tried locating your previous outreach, but we were not able to find any messages from you on our end. Our support team is always available at [email protected], and we’d be happy to review your case and help with the next steps. Please reply to the Trustpilot information request with your order details so we can look into this for you. **UPDATE** Your order has now been fully refunded. For the fastest assistance in the future, we recommend contacting our support team using the same email address associated with your order so we can quickly locate your purchase and communication history. We appreciate the opportunity to clarify what happened and make this right. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Scott! We’re glad our team was able to respond quickly and help with a solution. That’s exactly what we aim for, and we truly appreciate you taking the time to share your experience. Best regards, Tougher Than Tom Customer Care Team

Hi Michael, Thank you for updating your review. We’re sorry Mosquito TNT did not end up being the right fit for your yard, but we truly appreciate you giving us the chance to make it right. Customer care matters a lot to us, and we’re glad we were able to help resolve this for you. Best regards, Tougher Than Tom Customer Care Team

Hi Tim, We’re very sorry to hear about your experience and for any frustration this has caused. We have replied to each message we received from you since July 14 and have been trying to troubleshoot your case, but it looks like we have not received a response back on your end. It is possible our emails are not reaching your inbox properly. Could you please confirm if you received the email we sent today? You may also want to check your spam or junk folder, just in case our replies were filtered there. We want to make sure we can continue helping you and get this resolved. Best regards, Tougher Than Tom Customer Care Team

Hi Benjamin, we’re sorry to hear Mosquito TNT didn’t give you the results you were expecting. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement, nearby activity, and the surrounding environment. That said, we understand how frustrating it is to see that without noticing an improvement in mosquito activity. Please reply to the Trustpilot information request so we can locate your order, review your case, and help with the next steps. **UPDATE** We were able to locate your order, and your refund has been processed. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. We appreciate you giving the product a try, and we’re sorry it was not the right fit for your yard. Best regards, Tougher Than Tom Customer Care Team

Hi Bill, We’re sorry to hear Mosquito TNT didn’t give you the results you were hoping for. While the traps are designed for mosquitoes, other insects may occasionally end up inside depending on the environment and placement. We’d like to take a closer look and help with next steps. We’ll reach out directly for more details so our team can review your setup and assist further. Best regards, Tougher Than Tom Customer Care Team

Hi Elly, We’re really sorry to hear Mosquito TNT didn’t work out for your yard. We understand how disappointing that is, especially when you followed the setup carefully and were hoping for relief for your family. We also understand your concern about the timing. We’ll reach out to you directly so our team can review your order details and see how we can best assist from here. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Taubs! We’re glad we could get back to you quickly and help with your product question. Amazing service is always the goal, so we truly appreciate you taking the time to share this. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Melinda! We’re thrilled to hear Mosquito TNT has made such a big difference for your yard and garden. Getting outdoor time back is exactly what we love to hear. Please keep us posted on how things continue to progress, and if you ever have questions or need tips along the way, we’re always happy to help. Best regards, Tougher Than Tom Customer Care Team

Hi Amber, We’re very sorry to hear Mosquito TNT did not work as expected for you. Your order is still within our 30-day money-back guarantee window, so we have gone ahead and issued your refund. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. Regarding the 30-day window, Mosquito TNT is designed to be set up as soon as the order is received. Once placed correctly, the traps can take up to 14 days to start showing noticeable results, which is why our money-back guarantee is based on 30 days from delivery. This gives time for setup, activation, and results while still allowing customers to reach out if it does not work for their yard. Several factors can affect performance, including placement, shade, water level, heat, evaporation, and whether the bait has been active for too long. Mold, film, or strong odor can also develop as part of the fermentation process, especially in warm weather or after the bait has been sitting for several weeks. We understand this was not the experience you expected, and we’re sorry for the inconvenience. Thank you for giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Mark! We’re glad our customer service team was able to help get everything sorted out. Now the real test begins in the yard. Please keep us posted on how things progress. If possible, send us a few photos of the trap placement as well. We’d be happy to review the setup and share any recommendations to help you get the best results. As always, we’re here to help if you have any questions along the way. Best regards, Tougher Than Tom Customer Care Team