Tougher Than Tom

Thank you for sharing your experience, Robert. We’re glad our team was able to respond quickly and provide the help you needed. We really appreciate your patience and the opportunity to assist. Your feedback is important to us and helps us continue improving. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Rachel! We’re thrilled to hear TNT made such a noticeable difference and helped you finally enjoy your new deck without the usual mosquito crowd. It means a lot that you shared it with your neighbors, too. A mosquito-free neighborhood sounds like a pretty great team project. We’re also glad it has given you more peace of mind when it comes to your dogs. We truly appreciate your support and your thoughtful review. Best regards, Tougher Than Tom Customer Care Team

Thank you, Grant! We’re happy our team could answer your questions clearly and get back to you quickly. We really appreciate your kind review and support! Best regards, Tougher Than Tom Customer Care Team

Thank you, Mahasin! We’re so happy Mosquito TNT is working well in your garden. It sounds like you’ve got a great little system going, and the lightning bugs making a comeback is a pretty sweet bonus. We really appreciate your support! Best regards, Tougher Than Tom Customer Care Team

Hi Jeremy, We’re sorry to hear this was your experience, especially after buying enough traps for two homes. A few setup and environmental factors can affect how well the traps perform, and we would have liked the chance to go over those with you sooner. Our team will reach out directly to review your previous messages and help with the best next step. **UPDATE:** Dear Jeremy, we reached out to you on June 28 and followed up again on June 30, but we have not received a response. Could you please check your spam or junk folder? You can also reach out to us directly at [email protected] so we can continue helping you. **UPDATE** We’re very sorry for the frustration this caused and for the difficulty you experienced with your purchase. Your order has been reviewed, and a full refund has been processed. There is nothing else you need to do on your end. We apologize again that Mosquito TNT did not work as expected for you, and we appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team

Hi Michael, We’re sorry you haven’t seen the improvement you expected yet. The traps can take up to 14 days to become fully effective, so five days may still be a little early. Placement can also make a big difference, especially around shaded areas, bushes, tall grass, or other spots where mosquitoes tend to gather. Our team will reach out to review your setup and help with the next steps. Best regards, Tougher Than Tom Customer Care Team

Thank you so much for your kind feedback, Allison! We’re very sorry your order was damaged in transit, but we’re glad our team was able to assist you quickly and arrange the replacement jars. Please don’t hesitate to reach out if you need any help once they arrive. We’re always happy to assist. Best regards, Tougher Than Tom Customer Care Team

Hi R W, We’re sorry Mosquito TNT didn’t deliver the results you were hoping for. It sounds like you were very thorough with the setup, temperature, placement, and refills, so we understand why this has been disappointing. Results can vary depending on breeding areas, weather, and placement. Our team will reach out directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much! We’re thrilled Mosquito TNT is holding its own against those Texas lake mosquitoes, because they definitely don’t play around. We’re also glad our team could quickly make things right with your refill order, no customer service scavenger hunt required. Your support truly means a lot to us, and we’re happy to have earned your business! Best regards, Tougher Than Tom Customer Care Team

Thanks so much for sharing this, Carole! We’re really glad you stuck with it a little longer and started seeing a difference around day 10. Water temperature and placement can make a big difference, so we appreciate you pointing that out for others too. We hope you’re enjoying your patio with a lot fewer mosquitoes now! Best regards, Tougher Than Tom Customer Care Team

Thank you so much, George! We’re glad our team was able to take care of the missing part quickly. It’s wonderful to hear the product is already making such a difference in how you enjoy your backyard. Please reach out anytime if you need anything else. Best regards, Tougher Than Tom Customer Care Team

Thanks for sharing your experience, DM. We’re sorry the packets didn’t make the difference you were hoping for. It sounds like the hidden entry point was the real issue, and we’re glad the pest professional was able to find and seal it. Most importantly, it’s great to hear you haven’t had any more mice since then. We appreciate you taking the time to share what happened. Best regards, Tougher Than Tom Customer Care Team

Thanks so much for sharing this, Caroline! We’re really glad the traps are already making a difference after just six days. It sounds like you found a great setup, and we love that you’re already telling your neighbors and coworkers about it. Please keep us posted on how things continue over the next few weeks! Best regards, Tougher Than Tom Customer Care Team

Hi Seth, Your order has been refunded, and a confirmation email has been sent with the details. Mosquito TNT can take up to 14 days to begin showing results, but we understand you preferred not to continue waiting. We appreciate you giving it a try. Best regards, Tougher Than Tom Customer Care Team

Thank you so much for sharing, Amber! We’re very glad to hear the traps are working well for you so far. Please keep us posted on how things continue to go. If you have any questions along the way, we’ll be happy to help. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Ken! It sounds like mosquitoes usually treat you like an all-you-can-eat buffet, so hearing they finally backed off is a pretty big win. We’re also glad our customer care team was able to help quickly. Thank you for giving Mosquito TNT a try and sharing your experience! Best regards, Tougher Than Tom Customer Care Team

Hi James, Thank you for giving our product a try and for sharing your honest feedback. We’re sorry it didn’t perform as expected. Several factors can affect the results, including water temperature during setup, trap placement, direct sunlight, evaporation, and the level of mosquito activity in the surrounding area. We’d be happy to review these details with you and see whether there’s anything we can do to help. We can also assist further with your refund. Please contact our customer care team with your order information so we can take a closer look. Best regards, Tougher Than Tom Customer Care Team

Hi Mine, We’re sorry the product didn’t give you the relief you were hoping for. Results can be affected by factors such as placement, shade, water temperature, evaporation, and nearby mosquito breeding areas. Our customer care team will be reaching out to review your experience and help with the available options. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, MrsP! We’re thrilled to hear you noticed such a big difference so quickly. Going from getting bitten in your own front yard to enjoying it mosquito-free is exactly the kind of result we love to hear about. We really appreciate you giving Mosquito TNT a try and sharing your experience. Best regards, Tougher Than Tom Customer Care Team

Thank you so much, Patricia! We love hearing that the mosquitoes and those sneaky little no-see-ums have packed their bags. We truly appreciate you giving Mosquito TNT a try and taking the time to share your experience. Your message made our day! Best regards, Tougher Than Tom Customer Care Team