Transak

Thank you for taking the time to share this feedback, and I'm really sorry to hear about the delay you experienced during verification. I completely understand how frustrating it must have been to wait longer than expected, especially when it comes to your funds. I just wanted to share a bit of context here - sometimes when an order doesn't quite match our usual patterns, our system flags it for a manual review. We know this adds extra time, but honestly, this step exists purely to protect you and make sure you're not falling victim to any kind of scam, and that your funds stay safe throughout the process. That said, I'm glad to inform you that your order was successfully processed and the crypto was delivered to your wallet. We really appreciate your patience through this, and if you have any other questions or concerns, please don't hesitate to reach out to our support team and we are always happy to help.

Thank you for your feedback, and we truly appreciate you bringing this to our attention. We sincerely apologize for the inconvenience and frustration this has caused you. We'd like to share a bit of clarity on what happened on our end. Your initial email came in through our general support channel, [email protected], which is typically routed to our end-customer support team. Since partner account requests are handled by a separate, specialized team, there was a slight delay in getting your request to the right place. However, in your second email, as soon as you shared all the screenshots and additional details, it was immediately routed to the relevant team, and they have been working on it since. Please rest assured that your request is being actively handled, and you'll receive an update on the email thread titled "GDPR Data Deletion Request." We completely understand how important and time-sensitive this is for you, and we sincerely appreciate your patience as we work to get this resolved as quickly as possible.