Transak

Hi Juan, Thank you for taking the time to share your feedback on Trustpilot. We're sorry to hear that you were unable to complete your cryptocurrency purchase. After reviewing your account, we found that your recent payment attempts were declined due to our internal risk policies. At this time, we're unable to accept payments made using your VISA card ending in 6810. While we understand how frustrating this can be, these checks are an important part of keeping transactions secure and protecting both our customers and our platform. We recommend trying a different card or an alternative payment method, as this often resolves the issue. If you continue to experience any difficulties after trying another payment method, please don't hesitate to contact our support team. We'll be happy to review your case further and assist where we can. Kind regards, Shubhadip Transak Support Team

Thank you for sharing your feedback. We’d like to clarify that Transak never contacts users to place orders, promote investments, or encourage purchases through third-party or scam websites. Transak is solely a payment and conversion provider, facilitating the conversion of fiat to crypto (and vice versa). As per our review, you voluntarily selected Transak as the payment partner and completed KYC using your own documents. You have also gave a confirmation that you were not being scammed when we reached out to you via email with the subject line 'Transak - Review This Safety Warning to Continue Your Order for 0.00071897 BTC'. Based on this, you were identified as a legitimate customer, and the order was placed according to your instructions. The cryptocurrency was successfully processed and delivered on-chain to the wallet address you entered during checkout. Transak does not provide or control wallets, nor do we store user funds. If you’re unable to view the crypto in your wallet, we kindly recommend contacting your wallet provider for further assistance. Please note that an order confirmation email, including the transaction details and hash, was sent to your registered email address as proof of successful delivery. We strongly advise users to remain cautious of third parties offering guaranteed returns or directing them to purchase crypto, as these are common indicators of scams. If you believe a third party was involved, we recommend reporting the incident to your local authorities and bank. Thank you for your understanding.