沟通和关注……
沟通和对细节的关注非常棒!
Thank you, Sandra! We appreciate your kind words and are so glad you had a great experience with us.
Trinity Logistics(trinitylogistics.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 61 条用户评价,属于车辆与交通分类,口碑良好。20% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评;近 12 个月新增 46 条。数据最后更新于 2026-08-10。
沟通和对细节的关注非常棒!
Thank you, Sandra! We appreciate your kind words and are so glad you had a great experience with us.
与 Kam Keller 合作使服务与众不同。感谢您及时的沟通和优质的服务。很高兴知道你在我们的面包上
Andres, thank you for the kind words. We're so glad you had a great experience with Cam!
与他们合作非常愉快。快速响应和良好的沟通。
Thank you for the 5-star rating and kind words! We appreciate your positive feedback.
威利非常善于满足我们的需要。
Thank you for the kind feedback! We’re glad to hear Willie was able to accommodate your needs and provide a positive experience. We’ll be sure to share your kind words with him, it’s always great to see our Team’s dedication recognized.
我用 TRINITY 为尼克·安德森搬了一批货物,但他们从未支付发票。 我向我的保理商公司提交了所有文件,他们支付了发票费用,但由于 TRINITY 没有付款,我被迫向保理商公司提交还款,这导致了会计问题。 我多次联系尼克,但没有得到回应。 对这家公司要非常谨慎,因为他们不值得信任。
Thank you for sharing your feedback. We’re very sorry to hear about the issues you’ve experienced and understand how frustrating this situation must have been. Please send over more information, including the shipment number and your USDOT or MC number to [email protected] so we can review and follow up with your directly.
如果我们能通过电子邮件收到发票和 POD,那就非常有帮助了。目前我们没有收到它们(我们必须从计费门户下载它们)。我们希望继续通过 ACH 付款(我们刚刚收到一封电子邮件,要求从现在开始通过支票付款。) 感谢您的关注。
Thank you for your honest feedback! Your input helps us improve our processes and provide a better experience for our partners. We’ll review this internally and work toward a solution that meets your needs.
我喜欢与 Landon Weninger(玉米州物流)合作。他总是能够帮助我们,无论是在最后一刻还是在最后一刻。他为我们找到的司机都非常好。他让我的工作变得更轻松,他善于沟通,是一个很好的合作伙伴。
Thank you for sharing such positive feedback! We’re thrilled to hear that working with Landon has made your job easier. Providing reliable drivers and excellent communication is what we strive for, and it’s great to know we're delivering that. We truly appreciate your partnership and look forward to continuing to support your needs!
喜欢和男人们一起工作!当我需要他们时,他们总是在那里!
Thank you so much for your kind words! We love working with you as well and are always here to support your needs. Your trust means a lot to us, and we look forward to continuing our partnership!
我最近为 Trinity Logistics 搬运货物,经纪人的名字叫卡尔·内史密斯 (Carl Nesmith)。我在上车地点和下车地点遇到了几个问题,每个地点都等待了 4 个小时以上。当与他通电话时,他对获得拘留费非常积极,但现在他失踪了,不会接听电话或电子邮件。非常失望。因此,如果有人与这个人打交道,请不要相信他。
Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced and understand how frustrating that must have been. We’d like to learn more so we can look into this and follow up with you directly. Please email marketing at trinitylogistics.com with more information about this load, such as the shipment number and your USDOT number, as having this information will allow us to thoroughly investigate your experience.
很棒的第一次体验! 沟通高效且友好。 承运货物已按时提货并交付!
Thank you so much for sharing your experience! We’re thrilled to hear your first experience with Trinity was great and that communication and on-time deliveries met your expectations. We look forward to continuing to work together and supporting your future loads!
想象一下,行驶 1700 英里,每英里仅支付 1.65 美元,并扣除 600 美元。货物于周六提货,预计周一交付。 司机无法合法行驶里程并延迟交货。 我们最近向您的一位代理人 John Shourelian(装载#9263277)预订了装载。货物延迟交付,我们对延迟交付承担全部责任。我们从一开始就明确表示,我们愿意支付任何合理的滞纳金。 第二天货物就送到了,我们的司机卸下了卡车。我们立即向 Shourelian 先生通报了情况,但没有得到回复。货物交付后,我们向他发送了 POD,此时他告诉我们将收取滞纳金。我们再次确认我们理解并愿意接受滞纳金。我们还要求收取司机协助费,但再次没有得到回应。 两天后,晚上 8 点左右,我们收到了修改后的费率确认信息,其中显示扣除了 600 美元,但仍然不包含驾驶员协助。我们跟进澄清,并再次收到有关收费合理性的答复,但没有收到有关司机协助的答复。 第二天,我们打电话给办公室并与经理交谈。在解释了情况后,他告诉我们,费率确认中包括延迟交货 40% 的罚款,在本例中约为 1,100 美元。他表示,这些费用是由客户转嫁的。 然而,在直接联系客户后,我们确认他们根本不收取滞纳金。 为了提高透明度,我们过去曾与 Trinity 完成过多次加载,从未遇到过像该办公室那样的细则或处罚,尤其是当客户没有评估这些费用并且向我们提供的信息不准确时。 引用的条款是: “承运人错过投递罚款:约定费率的 40% 或每天 300 美元,以较高者为准。” 不确定,作为一家公司,Trinity 是否会有代表 Trinity 这样的公司的商业行为可疑的代理人。
Hello Muna, Thank you for sharing your feedback. We’ve already contacted you directly following the feedback you shared on Google regarding this load. Please let us know if there’s anything else we can assist you with.
经纪人非常粗鲁和不专业。通过短信对司机进行威胁。不会再使用该经纪公司
Thank you for taking the time to share your experience and feedback. We're really sorry to hear about this as it’s definitely not the kind of interaction we want you to have. Professionalism and respect are core to how we do business at Trinity and what we strive to provide in each interaction. We’re taking your experience seriously and want to look into what happened so we can address it properly. If you're open to sharing more details, please email [email protected] with more information, like the name of the person you spoke with, your USDOT number, the shipment number, and those text messages, so we can look into your experience and follow up directly.
斯科特总是让我们的交易流程非常顺利!
Thank you so much for the kind words! We’re thrilled to hear that Scott helps make your transactions always run smoothy! We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your feedback along to Scott and the Team. Thanks again for choosing Trinity!
彼得反应灵敏,总是掌控一切!
Thank you so much for the kind words! We're thrilled to hear that Peter has been responsive and reliable, and agree that he truly goes above and beyond to support our customers. We appreciate you taking the time to share your experience!
Thank you so much for the kind words! We’re thrilled to hear that Riki and his team have made a great impression. We’re proud of their dedication and commitment to providing fantastic service. We appreciate you taking the time to share your experience!
克里斯对我的要求非常敏感和细心。 和他一起工作很愉快。
Thank you so much for the kind words! We’re thrilled to hear that Chris has been responsive and attentive to your needs. He truly embodies our commitment to excellent service, and we’re glad he’s made your experience a positive one. We appreciate you taking the time to share your feedback!
科林反应很快,而且非常乐于助人。 喜欢这个门户,因为跟踪信息很容易获得。
Thank you so much for sharing your experience! We’re thrilled to hear Colin has been so responsive and that you’re enjoying the convenience of our Customer Portal. Providing great service and real-time visibility is exactly what we aim for. We truly appreciate your partnership and look forward to continuing to support your business!
费利佩(Felipe)非常乐意与您打交道......出色的客户服务和沟通
Thank you so much for your kind words, Linda! We’re thrilled to hear that Felipe provided you with excellent service and communication. We’ll be sure to pass along your feedback to him and his Team. ⭐ We always strive to deliver a 5-star experience, so if there’s anything we could have done to make your experience even better, we’d love to hear your thoughts. You can reach us anytime at [email protected] . Thank you again for choosing Trinity!
该发货计划于今天 (10/13/25) 上午 10:00 发货。然而,司机早上 7:00 提前三个小时到达。司机不懂英语,无法遵循有关正确码头门卸货的说明。 当他最终倒退到位后,我们的仓库同事激活了红色码头灯并进入拖车开始卸货。那时,司机莫名其妙地将拖拉机向前拉,而我的员工仍在拖车内。我立即走到外面阻止他,并解释说红灯表示拖车必须保持静止。司机没有承认或理解这一情况。 两年多来,Trinity 一直未能提供可靠且专业的服务。幸运的是,他们的经纪商身份在我们的系统中已降级为第 3 级。
Hi Joseph, We sincerely apologize for the serious safety concern and service experience you described. Safety is a top priority at Trinity Logistics, and this incident does not reflect the standards we hold for the Carrier relationships that are within our network. We take feedback like this very seriously and would like to investigate further to ensure corrective action is taken. Please email us at [email protected] with more information like your shipment number or contact information so we can connect with you directly and address this matter (and any others you've had these past two years) promptly. Thank you for bringing this to our attention. We truly appreciate the opportunity to make this right. **** Edited to add**** We’ve since touched base directly with the carrier and driver involved to review and address the issue to help ensure this doesn’t happen again.
很棒的服务! 该代表知识渊博且高效,立即处理了我的请求。我原以为这是一项艰巨的任务,但很快就得到了解决。我们非常感谢你。
Thank you so much for the kind words! We’re thrilled to hear that our Team was able to make your experience smooth and stress-free. We truly appreciate your trust in Trinity and look forward to continuing to deliver that same level of amazing service for all your future shipments!
共 61 条符合条件的评价