Triple-A is a global payment institution licensed in the United States, Europe, and Singapore, enabling businesses worldwide to pay and get paid in both local and digital currencies.We empower businesses such as Razer, Farfetch, Alternative Airlines, Du, and Grab to reach over 700M digital currency owners, boost revenue, and optimize costs through stablecoin and cryptocurrency payments, while eliminating volatility, custody, and compliance risks. Our commitment is to build a more efficient, inclusive global payment ecosystem by bridging the gap between local and digital currencies.Registered with the United States Financial Crimes Enforcement Network (FinCEN), licensed by the Monetary Authority of Singapore (MAS), and Banque de France’s ACPR in Europe, Triple-A is trusted by over 1,000 enterprise businesses worldwide to make global crypto payments simple, secure, and cost-effective.
Good but when we try immediately to withdrew he say incorrect password but we enter correct password
Triple-A 回复2026-06-08
Hi there,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Please ensure that, when making a withdrawal, you use the latest OTP sent to you, as only the most recent OTP is valid for verification.
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Completly bad company and total support ignorace whats so ever! DO NOT DEAL WITH THEM
Triple-A 回复2026-06-08
Hi Moe,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Took hours after confirmation to be processed, then it was randomly cancelled and refunded. Due to the overprices network fee i lost a part of the money for a issue that is not my fault.
Triple-A 回复2026-06-08
Hi there,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payment Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Crypto payment not reflected properly, support delay
I completed a crypto payment for my order on Z2U (using Triple-A as the payment method). The transaction was successfully sent on-chain with a valid TXID, and funds were transferred to the provided wallet address.
However, the order remained marked as “UNPAID” and was not automatically recognized by the system. I had to submit a support ticket and provide both my transaction reference (CEH-728815-PMT) and TXID for manual verification.
TXID:
0x4d3b14971e393fa838eddea6d536ac1f042de17c3b696046f5d22077cae14abe
At the moment, the issue is still pending review. The main problem seems to be delay or failure in automatic crypto payment detection rather than the blockchain transaction itself.
This caused confusion because the payment was confirmed on my side but not reflected in the order system.
Triple-A 回复2026-05-28
Hi Mikulas,
Your transaction CEH-728815-PMT could not be processed at this time.
While there may be various reasons for this, we at Triple-A, the payment gateway facilitating this transaction, have already initiated a refund of your payment. According to our system, the refund has been claimed successfully.
Thank you for your understanding. If you have any questions or need assistance in the meantime, do reach out to [email protected].
I am extremely disappointed with G2G and his brave pamyent processor triple-a. I made a purchase using Bitcoin, and although the transaction has been fully confirmed on the blockchain (4+ confirmations), their system incorrectly marked the payment as "failed" due to a "link expired" error.Effectively, the company has taken my money without delivering the product. To make matters worse, I have reached out to support via email multiple times and have been ignored for days. I expect an immediate investigation into transaction #1778230978235F6Y2 and a full refund or delivery of my order. Avoid this service if you value your money. After 5 days no money , no product
Triple-A 回复2026-05-14
Hi there,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
when paying for merchant, payment confirmed, they said there was an error, no info provided, nobody contacted or reached out. no way to get in touch with them
merchant send him payment but you can not pay me .Also send pic . i You can't send me my payout i can 1 star in yout trustpilat on your site
my ticket id #109681 – payment issued.
Triple-A 回复2026-05-28
Hi there,
Thank you for flagging this and for your patience while our team looked into it.
We understand that you have now been able to claim your payout and that your ticket has been resolved. We appreciate your feedback and are glad this has been sorted.
Thank you again.
There is a limit of 4 emails with codes for refunds every 30-40 mins.
So if you have more than 20 refunds like me it will take eternity to make all the refunds.
Its just an API limit of the service.
How do they tested it before going live - I don't know.
Triple-A 回复2026-05-14
Hi Ivan,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
You might find many features elsewhere, but slow payouts and hidden fees can make them hard to use. #Echomine's. Built around a solid plan and good timing, making the outcomes very consistent for everyone.
took my money when paying for merchant, payment confirmed, they said there was an error, no info provided, nobody contacted or reached out. no way to get in touch with them
Triple-A 回复2026-04-28
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Run by fraudster!
Be carful before making any payments to your beneficiary, if you using this rubbish company as a gateway, they will withhold your payment without any reason or response!
Triple-A 回复2026-04-28
Dear Gabi,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
I have used Triple-A many times without any issues, but my recent experience was a total nightmare. Due to a small calculation error, I sent a payment that was short by just a few cents. I immediately contacted support, offering to pay the difference or requesting a refund so I could redo the transaction correctly. Instead of helping, they chose to permanently block my account, citing "regulatory requirements." It’s ridiculous to treat a loyal customer like a criminal over a tiny human error. Their support team is useless and only replies with automated templates. Avoid this service if you want a provider that actually values its users.
Triple-A 回复2026-04-28
Dear Johannesburg,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Fraudster, stay away!
They take your money, and wont refund it as and ask for some many documents including ID verification.
Triple-A 回复2026-04-28
Dear Azra,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
Scam! They got my transaction, now not refunding it due to undisclosed kyc check for their buying stuff through their gateway.
Be aware guys.
Triple-A 回复2026-04-28
Dear David,
We're sorry to hear about your experience and understand how frustrating this must be.
To assist you promptly, could you please provide the following details:
- Payout Reference ID
- Email address used during the transaction
Once we have this information, we’ll be able to locate your transaction to resolve this as quickly as possible.
Thank you for your patience, and we look forward to your reply.
