Hi Marie,
We’re so sorry to hear you haven’t received your order yet. That’s definitely not the experience we want for anyone.
We do send email updates as soon as an order is placed and again once it ships, but we weren’t able to locate your account based on the info here. If you haven’t already, please email us at [email protected]
so we can look into this right away and make sure your order gets to you.
We’d love the chance to make things right.
Hi N. Baum,
We’re sorry to hear the Focus Gummies didn’t meet your expectations - everyone’s body responds differently, and we know how disappointing it can be when something doesn’t deliver the results you were hoping for.
We’d love to help make this right. While we couldn’t locate your account based on the info here, first-time purchases are covered under our 60-day money-back guarantee. If you haven’t already, please reach out to us at [email protected]
with your order details so we can review it together and get you taken care of.
We’re here to support however we can.
Hi Serena,
We’re truly sorry for the frustration and unexpected charges - that’s never the experience we want anyone to have.
To clarify, it looks like your order was placed under our subscription option, which renews every 4 weeks and includes a discounted rate. This setup is shown at checkout, but we understand how easy it is to miss when you’re just trying to place a one-time order.
That said, your subscription was canceled in October 2025, and there won’t be any future charges moving forward. We really appreciate you reaching out to let us help resolve this.
If there’s anything else you need, we’re always here to support.
Hi Kim,
We’re so sorry for the delay in responding here and for the incredibly frustrating experience you’ve had, especially given the time sensitivity and value of your order.
We appreciate you working with our support team via email to get this resolved, and we’re truly grateful for your patience throughout the process. Your feedback is being taken seriously as we continue improving both our systems and international shipping experience.
If there’s anything more we can do, please don’t hesitate to reach out.
