Eden

Hi there, Thank you so much for taking the time to share your experience! We're delighted to hear Melanie was able to assist you with your shipping question and address your concerns. It's wonderful to know you found her helpful, thorough, and professional. We'll be sure to pass along your kind words and five-star recognition to her. We also appreciate your honest feedback regarding the initial phone wait time. We understand that first impressions matter, and we're sorry your first call involved a longer wait than expected. Your feedback helps us identify opportunities to improve our response times and overall member experience. Thank you again for your thoughtful review and for being part of Eden! Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've experienced regarding your cancellation and the unexpected charge. We understand how concerning it is to believe you were billed after canceling your subscription, especially after spending significant time trying to reach support. We also recognize how disappointing it is when resolving an issue feels difficult, and we sincerely apologize for the experience you've described. Your feedback regarding communication, wait times, and your overall experience is important to us and will be shared with our team as we continue working to improve our processes and member support. We appreciate you bringing these concerns to our attention and thank you for your honest feedback. Susie from Eden 💚

Hi there, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating this must have been. We understand how concerning it is to be charged when you believed your subscription was paused, especially when you were expecting advance communication. We also recognize how disappointing it is to experience extended wait times through live chat and feel that your cancellation request could not be addressed before your order shipped. We know timely communication is essential, and we're sorry that your experience left you feeling unsupported. Your feedback is important to us and will be shared with our team as we continue working to improve our communication, response times, and overall member experience. Thank you again for your honest feedback. Susie from Eden 💚

Hi there, Thank you so much for your thoughtful feedback! We're glad to hear that Nick D. was able to answer all of your questions right away and provide the immediate assistance you needed. We also appreciate you sharing your suggestion about having more subscription management options available in the Eden Portal. Feedback like yours helps us identify opportunities to improve the member experience, and we'll be sure to share it with our team. Thank you for taking the time to leave a review, and thank you for being part of Eden! Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We're glad to hear that Ann provided good customer service and did her best to help you, and we'll be sure to share your kind words with her. That said, we're very sorry to hear about the frustration you've experienced with your recent orders and account. We understand how disappointing it is to encounter shipping delays, have to repeatedly re-enter your information, and experience confusion around your treatment plan. We know these issues can make the process much more stressful than it should be. We also understand how concerning it is to have missed over a week of treatment due to order delays. Providing a smooth and reliable experience is incredibly important to us, and your feedback helps us identify where we need to improve our systems and communication. We truly appreciate you sharing your honest experience and giving us the opportunity to learn from it. Thank you for recognizing Ann's efforts, and we wish you the very best moving forward. Susie from Eden 💚

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience after your first month did not meet your expectations. We understand how frustrating it must have been to have a smooth start to your treatment, only to experience confusion around the renewal process, delays with your prescription, and a lack of communication when you were trying to ensure you didn't miss a dose. We also recognize how disappointing it is to be told there was an error, receive little to no follow-up, and ultimately have to seek care elsewhere because you couldn't get the support you needed. We sincerely apologize for the communication gaps and delays you experienced. We understand why the quick response to your cancellation request, after struggling to get answers about your prescription, added to your frustration. This is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention. Your detailed feedback is incredibly valuable and helps us identify opportunities to improve our renewal process, communication, and overall member experience. Thank you again for sharing your honest experience, and we wish you all the best on your continued health journey. Susie from Eden 💚

Hi there, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear Ann provided such an exceptional experience. It’s wonderful to know she took the time to fully understand each of your concerns, showed genuine empathy, and provided the patient, thorough, and knowledgeable support you needed. Providing compassionate, personalized care is what we strive for, and we’re thrilled that Ann made such a lasting impression. Hearing that you only want to work with her going forward is an incredible compliment, and we’ll be sure to share your kind words with Ann and our leadership team. Thank you for taking the time to recognize her outstanding service and for being part of Eden! Susie from Eden 💚

Hi there, Thank you so much for sharing your experience! We’re thrilled to hear that your transition to Eden went smoothly, especially after already being established on a higher dosage with another provider. Your safety is our top priority, so we’re glad the verification process gave you confidence while still making the switch as seamless as possible. It’s wonderful to hear that once everything was verified, the process was smooth and that your experience has continued to be hassle-free ever since. We’re also delighted to know you prefer the supplies provided through Eden and that you’ve been satisfied with your overall experience. Thank you for trusting us with your care and for taking the time to share your feedback. Susie from Eden 💚