Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the product works extremely effectively and tastes pleasant, making it a truly reliable choice for everyday use and special events.
Additionally, people are deeply impressed by the dedicated customer service team, highlighting their fast responses, friendly attitude, and absolute dedication to resolving any issues. Consumers also enthusiastically appreciate the prompt shipping updates and the remarkable ease of ordering, which ensures a consistently smooth and satisfying purchasing journey. Reviewers often note that the helpful staff goes above and beyond to provide personalized support and quick product replacements whenever needed.
After trying their product from a friend, I ordered a delivery and paid for express shipping to receive ahead of a trip I had planned the next weekend. Two weeks later I had yet to receive the delivery and reached out to customer support. John responded over the weekend letting me know my delivery was stuck at UPS, and offered to refund my express shipping cost (since it was already longer than standard shipping), and redeliver my order free of charge! That’s some of the best customer service I’ve ever received! I greatly appreciated the quick response, understanding of my situation, and corrective action. They got a customer for life!
Excellent customer service and great products - thank you!
Great product, quick shipping, with informative updates that I really appreciated.
I broke and lost a piece to my shaker set. Sent an email asking if it would be possible to replace those parts and promptly received an email back stating a full replacement with shipping on the house on its way. Excellent and kind customer service! 10/10
Soft Landings customer service is top tier! They respond to you quickly and efficiently, and they always make sure you're taken care of. Shout out to John, he's the man!
Best,
Kayla
John was amazing ! The best customer service I have received in a long time. Had delivery issues and he gave me a refund right away without even having to send it back!
This product actually really works - simple and easy and tastes good .....the service too form these guys is impressive ...so fast so helpful so trustworthy ..Brilliant all round - 11/10 !!
Amazing experience and feel so good the next day. It’s quite the lift when we decide to have fun and want to feel our best the next day. Taste great and feel even better! Used this for our wedding party in Italy, no hangovers allowed.
I purchased the salt grinder and it worked great, I used it all the time. I was having an issue with it after a while and reached out to customer service and they offered to replace it for me. They are wonderful, and got back to me right away. The salt grinder works as expected and I'm glad I bought it. I would recommend any of their products and they are amazing people to work with!
Heard about the great customer service, didn’t really think it’ll be that amazing. Needed something changed with my order and instantly John and the team were onto it on a Saturday. Helpful, contextual, detailed support in an instant. I would agree now this is the best support I’ve experienced and really happy with the prompt order processing. Thanks team!
Customer service is beyond parr!
We kept our expectations low but were really blown away with the difference it made the next day, have shared it with a few friends who have all agreed. less anxiety, fatigue, etc. Overall just makes the next few days easier and gets you back to normal quicker!
Great customer service, I had an issue with my order and needed to do express post, John replied straight away and worked with me to ensure my goodies will arrive in time for my Hens. Always great when you try a new product and get service like this from the get go! Cant wait to try!
I contacted Soft Landings asking for an estimated delivery time as the tracking for my order had not been updated in a while (AusPost issue). They responded very quickly, apologised (despite it not being their fault) and resent my order immediately!
Shoutout to John and the Soft Landings team for being kind and proactive!
Excellent product, great customer service. Needed a replacement part for the salt grinder and they shipped it out immediately. Had several orders now, always on time.
Needed to get the soft landings quick before our trip to New York City for a wedding and a trip to Europe and in an hurry, I accidentally placed the order without adjusting the shipping from standard to overnight. I emailed customer service and John got back to me IMMEDIATELY. He explained my options and even went ahead and cancelled my order for me via a simple email reply. No fumbling around on the website just a quick “go ahead” and it was cancelled and refunded! I re placed the order, selected the overnight shipping and PRESTO! Never have I had such streamlined and personalized customer service! Love this product and their team so so much! Couldn’t recommend it more!!!
Great Product! and Great Service! The postal service lost the parcel and kept requesting i wait. The service team at Soft Landings were on it the second i wrote an email asking for help. Immediatly tracket it, realised it was lost by the post service, and express posted me the new package. Couldnt ask for more!
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