TVAPE

Hello Robin, We're sorry to hear that you're disappointed with your experience. To clarify the situation, your warranty claim was not denied because of a defective heating chamber. Rather, the issue was that the heating chamber was being tested/used on a device it was not designed or intended to be used with. The Utillian 5 Heating Chamber is designed and warranted for use with the Utillian 5. While it shares a standard 510-thread connection with some other devices, compatibility cannot be assumed based on the threading alone, and we cannot determine whether a performance issue is caused by the heating chamber or by an incompatible device. As we explained during our correspondence, we would be more than happy to assess the heating chamber under warranty if it does not function correctly when used with an actual Utillian 5. That is the only way we can properly verify whether the product itself is defective. Our goal is never to deny legitimate warranty claims, but to ensure they're evaluated under the conditions for which the product was designed and covered. If you're able to test the heating chamber with a Utillian 5 and it still does not function, please contact us and we'll be happy to continue assisting you. Best regards, TVape Team