TVAPE

Dear Anne-Marie, Thank you for your feedback, and we're sorry to hear about your frustration. We would like to clarify that the item you ordered was listed as a **pre-order** on our website at the time of purchase. We have attempted to contact you by email to provide an update and discuss your order; however, your email server is unfortunately rejecting our messages, so we have been unable to reach you directly. If you would like to discuss your order, please contact our customer support team using an alternative email address or through our website. We'd be happy to review the available options with you. We sincerely apologize for the inconvenience and appreciate the opportunity to help resolve this for you. We look forward to hearing from you so we can find the best solution. Kind regards, TVape Team

Dear Fredrick, Thank you for sharing your feedback, Fredrick. We completely understand your frustration about receiving a review request before your order had arrived. We’re pleased to confirm that, according to the carrier’s tracking information, your package was successfully delivered. We hope you have now received your order and had the opportunity to try your new device. We sincerely appreciate your patience while the delivery was being completed. We hope you enjoy your new device, and please don't hesitate to contact us if you need any further assistance. Kind regards, TVape Team