Twentyeight Health

Hi there, Thank you so much for taking the time to share your experience. We're really glad to hear that NP Hughes from our Provider Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Destiny, Thank you so much for taking the time to share your experience. We're really glad to hear that Ken from our Customer Care Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Makayla, Thank you so much for taking the time to share your experience. We're really glad to hear that our Customer Care Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Tori, Thank you so much for taking the time to share your experience. We're really glad to hear that Mel from our Customer Care Team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi London, Thank you so much for taking the time to share your experience. We're really glad to hear that our Customer Care Team was able to help and make things easier for you when you ran into a hiccup. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Malysa, Thank you so much for taking the time to share your experience. We're really glad to hear Clear from our Provider Team was able to help. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Wendy, Thanks so much for your kind words — we’re so happy to hear Clear was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)

Hi Trin, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)

Hi Mia, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)

Hi Sophie, Thanks so much for your kind words — we’re so happy to hear Christine was able to help. Our goal is to make it easier to access women’s healthcare online, and it means a lot to hear when we’re getting it right. We're grateful to have you with us and always here if you need support. Sincerely, Kelsey (she/her)

Hi Beyyy, Thank you so much for taking the time to share your experience. We're really glad to hear that Laura from our customer service team was able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Tori, Thank you so much for taking the time to share your experience. We're really glad to hear that Bri from our customer service team, and MaryEllen from our Provider Team were able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Chelsea, Thank you for taking the time to share your experience, and we're sorry for the frustration this caused. We understand how upsetting it is to see an unexpected charge, especially after previously requesting to remain on a lower-cost plan. We never want members to feel surprised by changes to their account or have to repeatedly contact us to resolve billing issues. Over the past few months, we've transitioned to a single Complete Care membership, which includes access to additional services such as UTI, BV, and yeast infection treatment, skincare, and ongoing provider support. The communication around these changes may not have been clear enough in your case. We'd appreciate the opportunity to review your account and make sure everything is set up according to your preferences moving forward. Please reach out to our support team so we can help. Thank you again for bringing this to our attention — feedback like yours helps us improve both our communication and user experience. Sincerely, Kelsey (she/her)

Hi Jordan, Thank you so much for taking the time to share your experience. We're really glad to hear Nicole from our Provider Team was able to help. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Cassie, Thank you for sharing your feedback. We understand that moving from a lower-cost plan to a $19.99/month membership can feel like a significant change, especially if birth control is the main service you use. We've recently transitioned to a single Complete Care membership that includes access to care for additional needs such as UTIs, yeast infections, skincare, and more. We know that this change won't be the right fit for everyone, and we appreciate you taking the time to share your perspective. If you're open to it, we'd be happy to review your account and coverage options with you. Please reach out to our support team so we can help. Sincerely, Kelsey (she/her)

Hi Rachel, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)

Hi Mere, Thank you for sharing your experience over the past few years! We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)

Hi Krystal, Thank you for sharing your experience. We know accessing care online should feel simple and supportive, and we're really happy to hear that's been your experience. Thanks again for being part of Twentyeight Health — we're here whenever you need us. Sincerely, Kelsey (she/her)

Hi Amber, Thank you so much for taking the time to share your experience. We're really glad to hear that Laura from our Customer Care Team was able to help and make things easier for you when you ran into a hiccup. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)

Hi Anne, Thank you so much for taking the time to share your experience. We're really glad to hear that Dr. Gandhi from our Provider Team and Bri from our Customer Care Team were able to help and make things easier for you. At Twentyeight Health, we’re always working to make women’s healthcare more accessible and convenient, whether that’s birth control, urgent care, or just getting quick support from a provider online. We’re grateful to have you as part of our community and are always here if you need anything. Sincerely, Kelsey (she/her)