Tymobeauty

Hi Kim , We are incredibly sorry for the extreme frustration you have experienced. Waiting since June for your order and feeling ignored after reaching out over 10 times is completely unacceptable, and we completely understand your anger. Please know that TYMO is a legitimate global brand, and we would never intentionally ignore our customers. If your emails went unresolved, it is highly likely that our replies were caught in your spam filter, or there was a system error routing your messages. However, we take full accountability for this communication breakdown. Typically, a package with no tracking updates since July would be considered lost in transit. If this is the case, we will definitely process a full refund or a free replacement for you. We absolutely want to make this right and restore your trust. Could you please reply to this message with your order number, or email our support team directly at [email protected]? Once we have your details, we will look into this right away and get it sorted. Best regards, TYMO Team

Hi DM , We are incredibly sorry for the immense frustration you have experienced. Feeling ignored after requesting a return is completely unacceptable, and we take full accountability for this communication breakdown. We want to clarify our 30-day return policy and explain why our agent initially offered those specific options. For general returns based on personal preference or hair type suitability, customers are responsible for the return shipping costs. Because cross-border shipping can be very expensive, we often offer a partial refund as an alternative to help you avoid these high postage fees entirely. However, you are absolutely welcome to return the device for a refund of the product price. We always strive for full transparency, and you can review our complete return policy and terms right here: https://tymobeauty.com/policies/refund-policy. Since we have your order #2720140, please email our support team directly at [email protected] to confirm which of the provided options you would like to proceed with. Once we receive your decision, we will immediately move forward with the next steps and get this resolved for you. Best regards, TYMO Team

Hi Amanda , We are deeply concerned to hear about your experience. Your safety and hair health are our absolute top priorities, and we sincerely apologize for the distress this has caused. Please rest assured that it is actually quite normal for a brand-new heating tool to produce a slight odor during its first few uses as the internal components heat up for the first time. This smell should naturally fade away after a few styling sessions. Additionally, a burnt smell can occasionally occur if the heat setting is a bit too high for your specific hair type, or if it interacts with certain hair products used prior to styling. However, we want you to feel completely comfortable and confident using our tools. If the smell persists after a few more uses, or if you have any further concerns at all, please do not hesitate to reach out to us directly at [email protected]. We are always here to help and ensure you have a safe and pleasant styling experience! Best regards, TYMO Team

Hi Fairlight , We are incredibly sorry for the extreme frustration you have experienced. Feeling ignored after reaching out multiple times is completely unacceptable, and we completely understand why you might feel we were intentionally stalling. Please be assured that we would never delay a process to push you outside the 30-day return window. As long as your initial request was submitted within 30 days, your eligibility for a return is fully valid and protected. The lack of response is highly likely due to our subsequent emails being caught in your spam filter, or a system error on our end. However, we take full accountability for this communication breakdown. We also want to clarify why our agent initially offered a discount instead of immediate return instructions. For general returns based on hair type suitability, customers are responsible for the return shipping costs. Because cross-border shipping can be very expensive, we often offer a partial refund as an alternative to help you avoid these high postage fees entirely. We always strive for full transparency, and our complete policy can be reviewed here: https://tymobeauty.com/policies/refund-policy. We absolutely want to make this right for you. Our support team will be reaching out to you shortly via f*******[email protected] to help you process this return and get this resolved immediately. Best regards, TYMO Team