Tymobeauty

Hi Wendy , We are incredibly sorry to hear about your frustrating experience with our products and our return process. We completely understand why you feel so disappointed, and we want to address your concerns directly. First and foremost, we want to assure you that every single TYMO product undergoes rigorous quality control and safety testing before it is ever launched on the market. We take product development extremely seriously and would never use our customers for testing. Regarding your cordless device not heating up, this is certainly not the TYMO standard and is highly likely a rare manufacturing defect. Please know that all of our devices are fully covered by a 1-year warranty. Instead of asking you to return a defective item, we would be more than happy to arrange a free replacement for you. We also sincerely apologize for the frustration regarding the return shipping to China for your other items. Because we are a global brand, cross-border shipping can unfortunately be costly. Our support team usually tries to offer alternative solutions (such as partial refunds or vouchers) specifically to help our customers avoid these high international shipping fees. To help us get this sorted out for you as quickly as possible, could you please email our customer service team at [email protected] with your order number and a short video showing the heating issue? Once received, our team will handle this for you immediately. Best regards, TYMO Team

Hi athalia , We are so thrilled to hear that you are loving your TYMO products, but we sincerely apologize for the wait you experienced with the delivery! We completely understand your frustration. Because orders from our official website are often dispatched from our international fulfillment hubs, delivery can sometimes take a bit longer than expected due to cross-border transit and customs clearance. We know waiting is never fun, and we are actively working with our logistics partners to speed up this process in the future. Thank you so much for your honest feedback and for loving our products. We hope you continue to enjoy styling with TYMO! Best regards, TYMO Team

Hi Dayday , Thank you so much for sharing your detailed feedback on the TYMO AIRBEAM. We truly value your honest thoughts and appreciate you taking the time to help us improve. We understand that the ON/OFF and temperature switch might feel a bit stiff and require both hands. This firmer mechanism was actually designed intentionally to prevent users from accidentally changing the temperature or turning the device off while gripping the handle during styling. However, we completely understand how this might feel less convenient for your personal use. Regarding the heat levels, we hear your concerns about the medium setting being a bit too hot for your preference. We will absolutely share your valuable suggestion for an additional, lower heat setting with our product development team for future upgrades! In the meantime, to set your hairstyle effectively, we highly recommend finishing your styling process with the "cool" setting, which is specifically designed to lock in your look. Thank you again for your support and for being a valued part of the TYMO community. We are always here if you have any more thoughts to share! Best regards, TYMO Team

Hi Leigh , We are so thrilled to hear that you love your Pro Plus curler, but we are incredibly sorry for the frustrating customer service experience you've had regarding your other item. We completely understand why the lack of response has left you feeling ignored. Please allow us to sincerely apologize for the delay in our communication. We have been experiencing an unexpected surge in customer inquiries recently, which unfortunately caused significant delays in our response times. We would never intentionally ignore you or avoid honoring the options we provided! We absolutely want to fulfill your choice of Option 3 and manually issue your $25 gift card immediately. However, since we cannot accurately locate your exact order details in our backend system based solely on your username here, could you please provide your order number in a reply to this message? We truly appreciate your patience and apologize again for leaving you hanging. We are ready to make this right as soon as we hear from you. Best regards, TYMO Team

Hi Ruth , We are so incredibly sorry for the frustration you’ve experienced over the past few months, and we completely understand why you feel let down after your previous communications with us. Please allow us to sincerely apologize and clear things up. First, regarding the model size: we sincerely apologize for the confusion! We previously offered a limited-run 1.25-inch version. Because that specific edition is no longer available, our system unfortunately defaulted to sending our standard 1-inch ECO model as a replacement. We deeply apologize that our previous representative gave you incorrect information about the differences—this was a genuine training oversight on our end regarding older inventory, and we are so sorry it made you feel dismissed. Second, we would love to gently clarify how our warranty operates. Our published terms include a 30-day window for returns and refunds, alongside a 1-year warranty for replacements of defective items. Because your device experienced an issue outside the initial 30-day window, a replacement was the standard protocol. We know the replacement you received wasn't exactly what you originally purchased, and we want to make this right, our management team is currently reviewing your ticket. We will be reaching out to you directly via email very soon to discuss a fair and reasonable alternative resolution with you. We truly appreciate your patience and apologize again for the hassle. Best regards, TYMO Team