Ublins

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. About the issue of the first pair, we have explain it in details. We have double checked it. The color is correct. What we display on our website are all physical photos, but there might be some visual differences due to different lights in sunlight and screen, hope you can understand. We offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, you can return it to us to do one-time exchange or refund, or get other solutions. About the issue of the second pair, we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. According to your description in the email, we offer the solution that we will bear all the cost to remake the new glasses and reship to you. Or after inspection, if there is any issue with the lenses, we are also willing to refund you the full amount of this pair. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Dear Customer, Thank you for posting this review. Let me explain the situation in details. We shipped based entirely on the address information you provided. But the package was returned to us due to insufficient address. You did not provide us with a specific address, including the apartment number. As soon as we received the returned package, we immediately contacted you, but we haven’t received your response. Could you please help us confirm your shipping address again? We can reship the package to you. Waiting for your early reply.