Ublins

Dear Customer, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. As soon as we received your email, we immediately contacted the logistics company to investigate this case. And we have emailed you the shipping label of your order. But they haven’t informed us that the package has lost. We have been contacting them to look for the package these days. We sincerely apologize for the inconvenience caused by the delay. To save your time, we are willing to process the new glasses immediately and reship to you, at our cost. Can you accept this solution? Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. We always inspect each pair of glasses before shipment. We will only ship the products after ensuring everything is correct. Therefore, before shipment, we inspected your glasses, the lenses are correct; they are photochromic lenses. About the solution we proposed, it is because temperature can affect the color change of lenses. We sincerely apologize for any offense and inconvenience. We didn’t refuse the refund. You just need to provide us with the corresponding photos: Please make sure the sunlight can shine directly on the lenses and wait for a while, then show us the photo of this condition. We emailed you the details about how to take this photo, but we haven’t received your response. These photos can help us locate the issue, then we will know how to do next. If the lenses really have any issues, we are willing to remake the new glasses and reship to you, at our cost; or refund you as you requested. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve any issue in a way that satisfies you. If there is any issue about the product, please feel free to email our customer service department([email protected]). We will get back to you in the shortest possible time.

Dear Customer, Thank you for posting this review. We thank every of our customers to give us their precious advice. But there might be some misunderstanding. In the email, you didn’t mention that the lenses have the issues. On the contrary, you said that they are excellent quality and the vision is good. Just one pair you do not like the style in person and would like to return for another pair.  About this issue, we offered two solutions. We offer one time free exchange, but you selected the second solution we proposed; keep the current glasses, we charge $30 only processing fee to remake the new glasses and reship to you. If there is still something you are not satisfied with or if there are any issues with the product, please contact our customer service department([email protected]). We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.