Ublins (ublins.com) has a 4.5 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
J
Joanna Austria · 2 reviews · Experienced 2026-04-24 ·
★★★★★
Ublins customer service was excellent!
Human error exists and the character of a company can be readily seen with how they address mistakes. I had ordered prescription glasses but due to the mismatch of the size of the lens and my pupillary distances, it did not align correctly with my eyes and were unusable. I was disappointed so I emailed them about it asking for a refund. I did not get a refund because I got a replacement! First, they explained why my glasses were unusable then offered to make me a new pair. I ended up choosing a different design and I am so happy with my new glasses. Although I would have liked for the first pair to have worked out in the first place, I am very satisfied with how Ublins addressed my issue and fixed it.
S
Sarah Johnson · 1 review · Experienced 2026-04-22 ·
★★★★★
I like the selection they had
I like the selection they had. I have a high prescription so most online places cant do anything for me. I spent 700 last time i went in person for a couple pairs. Here i spent 150 for cute frames that are different and I can see out of them when they arrived despite it giving me a warning the frames may not work . I gambled and they did. I also got a cool case that holds multiple pairs and the customer service was great. They verified and corrected a typo I made when entering my prescription. Can't say much on shipping since I didnt notice the email where they needed to correct my error for awhile but came quickly after that was resolved. Id buy there again.
F
Frances Johnson · 1 review · Experienced 2026-03-05 ·
★★★★★
Buyers Remorse
If you are looking for customer satisfaction don’t order from this company. No matter what you say, they will not give you a full refund. I purchased 2 pairs of glasses from this company that I’m not happy with. The first pair the frame color did not look like the ones on the website. I needed that particular color for an upcoming event. The 2nd pair I’m unable to see out of clearly, blurred vision & dizziness. Will not recommended or ever purchase from here again.
Reply from Ublins2026-04-07
Dear Customer,
Thank you for posting this review. We thank every of our customers to give us their precious advice.
About the issue of the first pair, we have explain it in details. We have double checked it. The color is correct. What we display on our website are all physical photos, but there might be some visual differences due to different lights in sunlight and screen, hope you can understand.
We offer 30-Day Easy Return & Exchange. If you don't like the glasses you bought, you can return it to us to do one-time exchange or refund, or get other solutions.
About the issue of the second pair, we made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. According to your description in the email, we offer the solution that we will bear all the cost to remake the new glasses and reship to you. Or after inspection, if there is any issue with the lenses, we are also willing to refund you the full amount of this pair.
We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you.
Looking forward to hearing from you and resolving this matter promptly.
j
jacki lee · 3 reviews · Experienced 2026-01-05 ·
★★★★★
Ublins is a game changer!
I recently discovered my previous eyeglass prescription was incorrect due to a clerical error. For five years, I wore the wrong lenses, which explains my incessant headaches (and possibly my questionable driving😆).
As a make-up gift to myself, I got new glasses with the right prescription! A huge shout-out to #Ublins for their holiday BOGO deal. I used the savings to upgrade to thinner lenses and blue-light filtering—scoring four pairs for just $130!!🤓
If you’re in the market for new glasses, this offer from Ublins.com is a fantastic deal—and it’s still going! Promo code: UBBOGO
Pro-tip: Get your prescription double-checked. When I did, my doctor simply said, “Oops, I must’ve written it down wrong then. Well, you had two months to come back.”😐
A painful and expensive lesson—I'm just relieved to have it corrected.
I ; apparently did not add my apt. Number to my address and my glasses were not delivered.
I added an unfavorable review because I waited so long to receive them .
That was my fault and they offered to resend them at no extra charge.
I appreciate their patience with me.
Reply from Ublins2026-01-07
Dear Customer,
Thank you for posting this review.
Let me explain the situation in details.
We shipped based entirely on the address information you provided. But the package was returned to us due to insufficient address. You did not provide us with a specific address, including the apartment number.
As soon as we received the returned package, we immediately contacted you, but we haven’t received your response. Could you please help us confirm your shipping address again? We can reship the package to you.
Waiting for your early reply.
Being transparent, the original order was not great. I had issues with both pairs of glasses I ordered. I emailed support and received an almost immediate response asking how me to describe the issue, send pictures, and discuss options. They walked me through the entire process and went above and beyond to correct the issues. The new glasses have arrived and I AM IN LOVE!
H
H Irish · 1 review · Experienced 2025-10-31 ·
★★★★★
Love my glasses!!!!
Love, love, love my unique snake glasses!!! I get compliments on them daily. They fit me well and were super affordable even with rush shipping. I will definitely be ordering again as well as tell anyone who asks about stylish, affordable glasses
