Uinfootwear is a company focused on producing lifestyle shoes that are both lightweight and comfortable. At uinfootwear, we understand that people want shoes that look great and feel great. That's why we use only the highest-quality materials, including breathable fabrics and cushioned soles, to create stylish and comfortable shoes.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the shoes extremely comfortable, lightweight, stylish, and perfect for long walks or everyday travel. Many people deeply appreciate the unique color combinations and receive frequent compliments when wearing their favorite pairs out.
Some reviewers were not happy with sizing inconsistencies, poor material quality, and unexpected difficulties with product returns. A few other people also felt that certain pairs were far too tight, poorly manufactured, or fell apart after minimal regular use. Customers frequently mentioned frustration when trying to exchange improperly fitting footwear or managing problematic return processes.
I ordered shoes, and they turned out to be too small. I was offered to send them back at my own expense. Why should I pay if the shoes do not match the size? Excellent service! I do not recommend. No one answers the following letters.
UIN Footwear 回复2024-09-24
Dear Анна Боюк,
We apologize for the inconvenience and frustration you have experienced with your purchase and the subsequent communication with our customer service team. We understand your disappointment and regret that we have not met your expectations.
We assure you that we take your concerns seriously and are committed to rectifying the situation.
Best regards,
uin
I love coach but sometimes when I buy something like key chain lucky charm and lost it I can’t find the item that I bought before, talking about the trio charm elephant, horseshoe and cloverleaf! Hope coach put it back!!! And your quality is good but too expensive to be honest. Thanks
I do not like to bad-mouth businesses and I never write bad reviews but I have to based on my experience.
I purchased 3 pairs of seriously overly-priced shoes. I received them and although they were nice designs, I wouldn't say I liked how they looked on me and felt the quality was not worth the price. Plus one of the shoes was slightly dirty.
Whatever, I need to return, so I look for the return procedure. It says that you need to reach out to customer service first which I did. Took several days for them to respond. Not liking that.
So I spend almost as much as it cost me to buy the shoes to return them. Not liking that either. I was told to send tracking information so they would be on the lookout for the return. Umm...why? When you receive them process the return. Whatever, did what was asked.
Now the irritating part...they have apparently submitted my return request but no refund. I have sent numerous emails, either with no response or some generic response that is not helpful. They have had my return for about a month now. Don't want to forget that part, and I returned the shoes immediately after receiving them so they can't pull a fast one saying I was out of the return window.
They even told me to have my payment provider send a refund request to get my refund. What??? So just for fun I did that and guess what the payment provider said, they 1. Need Uin to send the request and 2. I am outside of the window to request a refund from them (Klarna). Are you serious right now?!
I have asked for the corporate offices with no response. Then imagine my heartbreak when all this time I thought this was a company in Spain only to find out the headquarters are in China. I have no problem with China but it is like false advertising in my opinion.
Nonetheless, they have my money and the merchandise and all I have are a bunch of unanswered emails. Not cool.
Guess who will not be doing business with this company in the future? Plus it is interesting that with all the negative reviews, no one from the company has even addressed them so I am sure that will happen with this review as well.
So to that, be careful my friends.
UPDATE 07/26/24
I won't even go through the nonsense that I went through but after having to get my payment method involved I am glad to say that I finally received my return...1 MONTH LATER. Why friends? Why?
Still a hard pass on doing business with them in the future and I really hate to say that but this definitely left a bad taste in my mouth.
Have an awesome day everyone! 👋🏽
UIN Footwear 回复2024-08-02
Dear Angela Barber,
We apologize for the inconvenience and frustration you have experienced with your purchase and the subsequent communication with our customer service team. We understand your disappointment and regret that we have not met your expectations.
Our refund process usually takes a certain amount of time to complete, but we understand that it has taken longer than expected. Rest assured, we will expedite the refund and ensure that you receive the appropriate reimbursement for the items you purchased.
Best regards,
uin
Wrong size sent but I have to pay for shipping fee. For the price, the quality is not good. The only thing good is the print. Other than that it is a very big mistake.
UIN Footwear 回复2024-08-02
Dear Eva,
We sincerely apologize for the inconvenience caused by the wrong size sent to you. We understand your frustration regarding the shipping fee for the return. We value your feedback on the quality of the product and will take this into consideration for future improvements. We are glad to hear that you appreciate the print. Please contact our customer service team to discuss possible solutions for the issue with the size and any further assistance you may require. Thank you for bringing this to our attention.
Best regards,
uin
I can’t believe the bad reviews. I have a pair. My husband and two other ppl have bought them just on my recommendation. I just bought a second pair. So comfortable and easy to wash.
I wrote a complaint about Uin footwear in September 2022. I have just received a reply on 15.5.2024. I am given apologies and assurances that they will help ( after nearly 2 years.) Having disposed of the ill-fitting shoes a long time ago, I think that this manufacturer is a joke.
UIN Footwear 回复2024-06-05
Dear Customer,
We understand that this delayed response is unacceptable. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We assure you we will value customer feedback and take customer satisfaction seriously.
Best regards,
uin
Wrong size sent, my return cost over $15.00, when returns were said to be free. Still, no refund on what I paid.
UIN Footwear 回复2024-05-14
Dear Karla Harlan,
We apologize for any inconvenience you have experienced with your recent purchase. We understand your frustration and would like to address your concerns.
We are here to assist you with any further questions or issues you may have. Please feel free to contact us at [email protected], and our customer support team will be more than happy to assist you.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing this matter to our attention.
Best regards,
uin
I never heard from anyone in regard to an exchange for a larger size than I got. At this point in time, I'll probably donate the shoes to Goodwill and eat the cost.
UIN Footwear 回复2024-05-14
Dear Jeffrey,
We apologize for any inconvenience you have experienced with your recent purchase. We understand your frustration and would like to address your concerns.
We are here to assist you with any further questions or issues you may have. Please feel free to contact us at [email protected], and our customer support team will be more than happy to assist you.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing this matter to our attention.
Best regards,
uin
Really love these shoes. I had been looking at them awhile and finally bought them. Unique and wonderful design and the fit and comfort is perfect for travel. Lightweight but nice support, I may buy another pair in a different color/design.
I ordered during just after their sale %50 off sale and bought 4 pairs of shoes.
I had missed the actual sale period.
Before ordering, I emailed customer service the day after the sale closed to ask if I could still get the sale price.
I was told I could and that after I ordered I would be refunded the difference immediately.
This should have been my first red flag and I should not have ordered.
After 6 emails with customer service since then I have still not received my 50% refund!
I have also never been given confirmation of a the ability to return the duplicate pair of shoes. I need this because the email exchange with Customer Service has gone on for so long that it is past the return time allowed.
They continue to say that they will refund me soon, but it has never been refunded to my bank account.
The amount is over $250!
I have even asked that the matter be escalated to a supervisor. They continue to say it will be. This is complete B.S.
They are not a trustworthy company.
Do not bother.
Per their reply below, I have still not received my full refund.
UIN Footwear 回复2024-05-14
Dear Carole,
We apologize for the inconvenience and frustration you have experienced with your recent purchase and the subsequent communication with our customer service team. We understand your disappointment and regret that we have not met your expectations.
We assure you that we take your concerns seriously and are committed to rectifying the situation.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected].
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing this matter to our attention.
Best regards,
uin
The shoes arrived and were very uncomfortable. Now I'm trying to return them and haven't received instructions.
The shoes arrived and were very uncomfortable. I've been trying to return them and am still waiting for instructions.
UIN Footwear 回复2024-05-14
Dear Roberta Tishman,
We apologize for any inconvenience you have experienced with your recent purchase.
Regarding the refund for your original purchase, we apologize for the delay. Our refund process usually takes a certain amount of time to complete, but we understand that it has taken longer than expected. Rest assured, we will expedite the refund and ensure that you receive the appropriate reimbursement for the items you purchased.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected].
Best regards,
uin
Like the shoes but they're too wide and hard to return
The shoes are great looking & nice quality but run wide. When I wanted to return them, customer service was quick to respond; however, they first offered an exchange. It took a second email to get directions for a refund and even then it was unclear if I would have to pay for postage back through the post office (which was very pricey). I ultimately decided to keep the shoes but I'm not happy with the fit.
UIN Footwear 回复2024-06-05
Dear Laura M,
Thank you for providing us with more details regarding your experience with uin. We appreciate your feedback and apologize for the inconvenience caused.
Regarding the issue of postage fees, we apologize for any uncertainty. As a company, we strive to provide a seamless return process for our customers. If there was any confusion regarding the postage fees, we sincerely apologize for the inconvenience caused.
Once again, we apologize for any inconvenience caused and appreciate your understanding. We value your feedback and will use it to improve our customer service and return processes.
Best regards,
uin
I absolutely LOVE these shoes!!! I ordered one pair and they are SO BEAUTIFUL, SO COMFORTABLE, I have ordered 2 more pair!!!! My foot is narrow but my toes are wide so these shoes are perfect!!! You feel like you are walking on clouds!! I have 3 more pair I am going to order!!! So many Beautiful patterns to choose from!!!! Just wish it didn’t take as long tom for them to arrive after you place your order!!!
Uni
Voisson
Dripify
Nerdywave
OnePass
Heidi AI (Heidi Health)
COCA Card
PopsforSale