Uinfootwear is a company focused on producing lifestyle shoes that are both lightweight and comfortable. At uinfootwear, we understand that people want shoes that look great and feel great. That's why we use only the highest-quality materials, including breathable fabrics and cushioned soles, to create stylish and comfortable shoes.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the shoes extremely comfortable, lightweight, stylish, and perfect for long walks or everyday travel. Many people deeply appreciate the unique color combinations and receive frequent compliments when wearing their favorite pairs out.
Some reviewers were not happy with sizing inconsistencies, poor material quality, and unexpected difficulties with product returns. A few other people also felt that certain pairs were far too tight, poorly manufactured, or fell apart after minimal regular use. Customers frequently mentioned frustration when trying to exchange improperly fitting footwear or managing problematic return processes.
First I thought this shoes is made in Spain. Its really cute and colorful. Sizing and comfort are fine. I honestly was hesitant to purchase and not careful enough to read reviews. If the shoes do not fit and you do not like the color, you CANNOT RETURN IT!! Exchange is okay, you paid your shipping fee to the company. They will direct you where to return the items. After reading the review, I am not sure whether I will get a refund or not, even if I paid to return the shoes. I ordered 5, keeping 4 of them pair #5, unsure if It will be safe or not to return them and not receiving the refund...
Too bad, I wish they have good customer service and RETURN POLICY. They lost customers by having such RETURN POLICY, basically NONRETURNABLE EXCEPT DAMAGE quality issues.
Worst customer service. Send item back at my cost a month ago...still no refund. All my emails are ignored. Stay away from this company!
UIN Footwear 回复2024-05-14
Dear Olga,
Please accept our sincerest apologies for the lack of response to your emails and the failure to process your refund in a timely manner. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected] are here to assist you and will do everything in our power to make things right.
Best regards,
uin
Having previously bought boots from UIN when they went on sale I ordered another pair,unfortunately I'm still waiting on them being delivered only to be told they are out of stock,when I go online my size is available to order,I have repeatedly E'mailed & have had no reply,extremely disappointed with the service,could someone look into this,order No uk3229,still awaiting this to be refunded.
UIN Footwear 回复2024-05-14
Dear Karen White,
Please accept our sincerest apologies for the lack of response to your emails and the failure to process your refund in a timely manner. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
Regarding the refund for your original purchase, we apologize for the delay. Our refund process usually takes a certain amount of time to complete, but we understand that it has taken longer than expected. Rest assured, we will expedite the refund and ensure that you receive the appropriate reimbursement for the items you purchased.
If you have any further questions or concerns, please do not hesitate to contact our customer support team at [email protected] are here to assist you and will do everything in our power to make things right.
Best regards,
uin
Too much trouble to buy shoes from them. If you never tried their shoes, don't buy it.
They will send you the shoes size too big or too small so that you have to return them, or the package missing.
There is NO Free return, and return process took a very long time and yet still not refund your money.
Super frustrating.
I will never buying shoes from them again.
UIN Footwear 回复2024-05-14
Dear Jassy,
We apologize for any issues you encountered with receiving the wrong shoe sizes or missing packages. This is not the level of service we strive to provide, and we deeply regret any inconvenience caused.
We appreciate your candid feedback and assure you that we will address these issues internally to prevent similar situations from happening in the future.
We are here to assist you with any further questions or issues you may have. Please feel free to contact us at [email protected], and our customer support team will be more than happy to assist you.
Best regards,
uin
Omg, I thought of buying them for a long time and finally I made the choice of buying them. Is the best decision ever. They feel so great to walk on them. Thank you 😊.
The shoes fit perfectly to size, are very lightweight and have great wear quality. Shipping time was within expected parameters and they let you know where things ate at the whole time.
Loved the shoe but am waiting on exchange. This style is sized much smaller than previous style I purchased from Uin ( that style was sized bigger than my usual size). So sizing inconsistencies is an issue. Response on my exchange has been very prompt
I just love these mules. So different, fun and artsy! This was my 2nd pair. I get so many compliments every time I wear them and they are so darn comfortable that I had to have another pair.
This is my third pair of UIN shoes and I fall in love more each time. I have small feet, and a permanent foot injury, and can't find anything, other children's shoes, to wear in my town. Having so many choices is mind-boggling! They're so comfortable and unique. I get tons of compliments wherever I go!
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