UltaHost

Dear Hamza, First and foremost, we are sorry to hear that your experience with our macOS VPS did not meet your expectations. We understand how disappointing it can be when a VPS doesn't perform as expected. Performance can be affected by several factors, but sadly, we can't investigate this further, as we noticed that this service has already been cancelled, which means we're unfortunately no longer able to perform diagnostics on the VPS to determine what may have caused the slow performance. Even so, we appreciate your feedback, as it helps us continue improving our services. We're sorry we couldn't provide the experience you were hoping for, and we hope you'll consider giving UltaHost another opportunity in the future. Best regards, Dimitar UltaHost Support Team

Hello, We are sorry to hear about your experience. We take comments like yours seriously and would like to investigate exactly what happened. However, we were unable to locate an account that matches the information provided in your review. Could you please provide either the email address associated with your UltaHost account or maybe a support ticket ID number? This will allow us to review your order history, the live chat conversation, the connectivity issues you experienced with the macOS VPS, and so on. Our goal is always to apply our refund policy fairly and transparently while ensuring that any technical issues are properly investigated and resolved. Without being able to identify your account, we cannot verify the circumstances described in your review. We appreciate your feedback and would welcome the opportunity to review your case and provide a detailed response. Best regards, Dimitar UltaHost Support Team

Dear Tamer, Thank you for sharing your feedback about your experience with UltaHost! We are happy to hear that the speed and efficiency of the entire process made your experience a great one. We work hard to make every step as smooth and seamless as possible, so it's really rewarding to know we met your expectations. Thank you for choosing UltaHost. We hope that in the future you will be even happier with us! Best regards, Dimitar UltaHost Support Team

Dear Marcia, Thank you so much for taking the time to write this wonderful review! We are very happy to hear that you found the registration process simple and straightforward, and that choosing your domain and hosting was an easy experience. Our goal is to help you achieve your goals without unnecessary complications. We'll continue working hard to provide the same smooth experience and reliable support that you've come to expect. Thank you again for choosing UltaHost and for your positive feedback. We look forward to serving you for many years to come! Best regards, Dimitar UltaHost Support Team

Dear Faraz, Thank you for your positive review! We're happy to hear that you had a fast and pleasant experience with our service. Providing quick assistance and a smooth customer experience is something we strive for, so it is great to hear we were able to achieve it. Thank you for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Hello Juergen, Thank you for your positive review! We're glad to hear that setting up and running your VPS server was smooth. We work hard to make the deployment process as simple and reliable as possible, and it's wonderful to know we met your expectations. If you need our help in the future, just let us know. We are here for you! Best regards, Dimitar UltaHost Support Team

Hello Tom, Thank you for your feedback, and we're sorry that the provisioning of your dedicated server took longer than you expected. We'd like to provide an update regarding your order. As noted in ticket #148351, your dedicated server has already been provisioned and is currently in the installation phase. During the setup process, our team encountered an issue on the data center's side that prevented the server from being booted into rescue mode, which is required to complete the operating system installation. The issue has already been reported to the data center, and our engineers are actively monitoring the situation. As soon as it is resolved, the operating system installation will be completed, and your server will be delivered. We sincerely apologize for the delay and appreciate your patience and understanding. We'll continue to keep you updated through ticket #148351 until everything is fully completed. We hope that this will happen soon. Best regards, Dimitar UltaHost Support Team

Hello Hazem, Thank you for your positive review! We are happy to hear that you chose UltaHost for both your domain and email services. We also appreciate your feedback regarding the email setup process. You're absolutely right that providing clearer setup instructions immediately after purchasing an email service would make getting started much easier for our customers. We will further investigate the email setup and how to make the process easier. Thank you again for your valuable feedback and for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Hello, We are glad to see that having fun and leaving 5-star reviews for UltaHost go hand in hand! Thanks for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Hello, Thank you for the short but positive review! It is always nice to hear that someone is happy with the service that they have received from us. Thank you for choosing UltaHost. We look forward to continuing to provide you with excellent service! Best regards, Dimitar UltaHost Support Team

Dear Ama, Thank you for the positive review! We're glad to hear that you were happy with the solution provided and found the overall process to be smooth. Thank you for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Dear Shashi, We're sorry to hear that your experience with UltaHost did not meet your expectations. We'd like to clarify a few important points for anyone reading your review. First and foremost, your hosting account was not suspended because you were blamed for the DDoS attack. We fully understand that website owners are often victims of these attacks. The temporary suspension was an automated protective measure taken in accordance with our Acceptable Use Policy after your website came under a significant DDoS attack. The purpose of this action is to protect the stability and security of the surrounding infrastructure and other customers hosted on the same network. Our support team provided a clear path to have the hosting reactivated by asking you to place your domain behind Cloudflare's DNS and protection services. Once this configuration is completed and a screenshot is provided for verification, we can reactivate the hosting, allowing you to continue the setup with the additional protection in place. Regarding the email services, our hosting plans include different email allowances depending on the package selected. We understand that this may not have aligned with your expectations, and we're sorry if the available options were not as clear as they could have been during your purchase. We certainly do not want any customer to feel unsupported or unfairly treated. Our goal is always to protect both the affected customer and the rest of our network while helping restore services as quickly as possible. We'd still be happy to assist you with completing the Cloudflare setup, so your hosting can be reactivated. Thank you for taking the time to share your feedback. Best regards, Dimitar UltaHost Support Team

Dear Nimesha, Thank you so much for your fantastic 5-star review! We're happy to hear that you're happy with both our services and our customer support. We truly appreciate your kind words and your trust in UltaHost. Thank you for choosing us, and we look forward to continuing to support you! Best regards, Dimitar UltaHost Support Team

Hello, Thank you so much for your wonderful review! First and foremost, we are glad to hear that you found our team cooperative, responsive, and always ready to help. Providing prompt solutions and guiding our customers every step of the way is exactly what we strive for, so it's incredibly rewarding to know that we met your expectations. Your kind words mean a great deal to our entire team and motivate us to continue delivering the highest level of service possible. Thank you for choosing UltaHost. We truly appreciate your trust and support! Best regards, Dimitar UltaHost Support Team

Hello Olivia, We're sorry to hear that you were dissatisfied with your experience. However, we'd like to clarify the reason behind the suspension of your account, as it was not related to the quality or performance of our hosting servers. The service was suspended after our Abuse Team received and investigated reports indicating that the website was involved in a phishing and fraudulent investment campaign. Unfortunately, additional reports confirmed that the malicious content is active. Because the activity posed a significant risk to internet users, including attempts to obtain sensitive information and financial assets through deceptive means, we were required to permanently suspend the service in accordance with our Terms of Service and Abuse Policy. This decision was made to protect both the public and the integrity of our network, and it was not related to server performance or infrastructure. We understand that having a service suspended is frustrating, but maintaining a secure environment for all customers requires us to act promptly whenever credible evidence of phishing, fraud, or other malicious activity is identified. If you believe there has been a misunderstanding or would like to discuss the matter further, we encourage you to contact our Abuse Team via the ticket, that they have posted for you. They will be happy to review your concerns and provide any additional information available. Best regards, Dimitar UltaHost Support Team

Dear Konstantin, Thank you for taking the time to leave us a review! It is great to know that your overall experience with UltaHost was a positive one. At the same time, we're sorry that the payment process wasn't as clear as it should have been. If you could elaborate on how we can improve, we would appreciate it. Thank you for choosing UltaHost. We hope that everything will go smoothly from now on! Best regards, Dimitar UltaHost Support Team

Dear Malu, Thank you for your positive review! We're happy to hear that our service was fast and quick! Delivering fast, effective hosting is one of our top priorities, so it's great to know you had an excellent experience. We truly appreciate your kind words and thank you for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Dear Andrew, First and foremost, we are sorry about the negative experience you have had. We truly value your business and appreciate that you have entrusted UltaHost with hosting services for an application serving a lot of users worldwide. We fully understand how critical network stability is for your business, and again, we sincerely apologize for the disruption and stress these incidents have caused. We would like to clarify one important point. The DDoS attacks you experience are not directed at your website or dedicated server specifically. Instead, they targeted the entire Singapore data center infrastructure, which unfortunately affected multiple customers within that location. While this does not lessen the impact on your business, we believe it is important to explain the nature of the issue and why it takes longer to resolve it completely. As discussed in ticket #992856, our infrastructure and network teams have been working continuously with the data center to mitigate these attacks and improve the resilience of the network. We understand that the repeated attacks over the past several days have been extremely frustrating, especially after the previous incident you mentioned. We also want to share some positive news. We are currently deploying a new DDoS protection system designed to provide significantly stronger mitigation capabilities for this location. We expect it to be fully operational within the next week. We are confident that this upgrade will greatly improve the network's ability to withstand large-scale attacks and reduce the impact of similar incidents going forward. We know how stressful these outages have been for you and your team, and we genuinely appreciate the patience and understanding you have shown throughout this process. Your feedback has been invaluable, and we remain committed to earning back your confidence by delivering the level of reliability you expect from us. Should you have any additional questions or require further updates regarding the ongoing improvements, please don't hesitate to reach out through ticket #992856. Thank you again for the patience and understanding you have shown so far. Best regards, Dimitar UltaHost Support Team

Hello Valeri, Thank you for the great review! We're delighted to hear that you had an excellent experience with UltaHost and that you found both the server setup process fast and the control panel easy to use. We work hard every day to provide a seamless experience from the moment our customers sign up, so your feedback means a great deal to us. Thank you again for the positive review! Best regards, Dimitar UltaHost Support Team

Dear Ali, Thank you so much for the awesome review! 🔥 It is great to know that you like our hosting services, and we hope that you will continue to be happy with them in the future as well! Thanks for choosing UltaHost and for sharing your feedback! Best regards, Dimitar UltaHost Support Team