UltaHost (ultahost.com) has a 2.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
poor service. let alone that more than once screwed up my site and they were giving fault to me, currently my 2 websites are down (and have been for a 3 days) and they only thing they say is that they are sorry but they are doing upgrade at Frankfurt (???????) location. no warning, no notice before doing anything. avoid
Run away from this company, their migration takes forever
Dear John, We are sorry that you had a negative experience with UltaHost. That said, we could not find an account under your names, so if you could give us a ticket ID number or an email address, we could investigate this further. We are looking forward to hearing back from you. Best regards, Dimitar UltaHost Support Team
Terrible service. They have a lot of downtime. They migrate server once every month so you have a downtime for days . Terrible for business owners whose presence is constantly needed. I believe that’s the reason for creating a website to avoid downtime like this
Dear Edmond, We are sorry to hear that your experience did not meet your expectations. We understand how critical uptime is for businesses, and we appreciate how disruptive any unexpected downtime can be. We would really like to investigate the issues you've described, including the reported downtime and the migrations you mentioned. However, we're currently unable to identify your account based on the information available in your review. Could you please provide either the email address associated with your UltaHost account or maybe a support ticket ID? With that information, we'll be able to review your hosting history, investigate the reported incidents, and provide you with a detailed response. We take feedback like yours seriously and would appreciate the opportunity to better understand your experience and address your concerns. Best regards, Dimitar UltaHost Support Team
Very bad experience in their VPS hosting, a lot of down time in same month!
Dear Alex, We're sorry to hear that your experience with our VPS hosting did not meet your expectations. We would like to investigate the downtime you mentioned. However, after reviewing our records, we were unable to identify your account based on the information available in your review. Could you please provide your support ticket ID or the email address associated with your UltaHost account? This will allow us to locate your service, review the incident history, and investigate the issue thoroughly. We'd also like to mention that we recently experienced a network incident at one of our data centers in Germany, which affected some customers' services. If your VPS was hosted there, it's possible that your review is referring to this incident. We appreciate your feedback and hope you'll give us the opportunity to investigate your case and address your concerns. Best regards, Dimitar UltaHost Support Team
Terrible support: A typical support ticket takes days to respond and you have to contact online chat support to poke support ticket admins to respond and most of the times, it doesn't help too. Terrible delivery: Ordered a dedicated server, but i was delivered 1 week later. Terrible downtime: Although i have used this server for 10 days, it's been near 3 days that it is offline because of what they say their network issues. Update 1: Ultahost replies that the good news is the problem has been solved, which is a lie, and my service is down for 3 consecutive days and no one even answered my support ticket up to now. They answer to problems much faster in trustpilot than in their support system.
Dear Shayan, Thank you for taking the time to share your feedback, even though it is negative. We're sincerely sorry that your experience did not meet your expectations. We understand your frustration regarding the delivery time of your dedicated server, the delays you experienced with support, and especially the unexpected downtime. We know how important service availability is, particularly for dedicated server customers. Based on the information in your review, we believe the downtime you experienced was related to the recent network incident in our Frankfurt data center. We kept our status page updated throughout the incident, and you can find the details here: https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9 The good news is that this incident has now been resolved, and the affected services have been restored. Regarding the dedicated server delivery, we apologize that it took longer than expected. Dedicated servers occasionally require additional provisioning or data center work before they can be delivered, but we understand that a one-week wait is disappointing. We're also sorry to hear that you felt our ticket response times were too slow. Your feedback is valuable, and we're continuously working to improve both our response times and the overall support experience. We appreciate your patience throughout these issues and hope you'll allow us to provide you with the reliable service we're committed to delivering. Best regards, Dimitar UltaHost Support Team
"Working with UltaHost has been a thoroughly frustrating experience. As professionals who manage complex web platforms and require robust infrastructure, we found their environment to be highly unstable. The consistent service interruptions and poor server performance create unnecessary bottlenecks that directly impact client operations and bottom lines. When businesses rely on a hosting provider, they expect a foundation of stability and responsive support. UltaHost provides neither. I strongly urge other developers and business owners to seek more dependable and professional hosting alternatives to avoid these critical setbacks."
Dear Doğanay, Thank you for taking the time to share your feedback. We're sincerely sorry that your recent experience with UltaHost did not meet your expectations. We completely understand how critical infrastructure stability is for developers and businesses managing production environments. Any prolonged disruption can have a significant impact on your operations, and we recognize the inconvenience this caused. Based on the information in your review, we believe you are referring to the recent network incident in our Frankfurt data center. Throughout the incident, we kept our status page updated with the latest information, and you can find the full details here: https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9 We're pleased to confirm that the incident has now been resolved, and the affected services have been restored. We would also like to sincerely thank you for the patience and understanding you showed while our engineers worked together with the data center to resolve this issue. We know how stressful outages can be, particularly when they affect business-critical services, and we truly appreciate your cooperation throughout the process. Incidents of this nature are taken extremely seriously. We are continuously working with our infrastructure partners to strengthen network resilience and minimize the likelihood of similar events in the future. Thank you again for your feedback. We value your business and hope to restore your confidence in our services. Best regards, Dimitar UltaHost Support Team
Ok, compared to others, they win. There are a lot of minor complaints, but there are even more with others.
Dear Maya, Thank you for taking the time to share your feedback, even though it is negative. We are sorry for the frustration this situation has caused you, and we completely understand how important reliable email delivery is for your websites. After reviewing your case, we'd like to clarify that all of your domain names are now operating normally. The issue ultimately affected only one domain (which was flagged), and we can confirm that this domain has now also been resolved. As mentioned in ticket #2026080549180, we kindly request that you check the status again. You can verify the current status directly using the Spamhaus lookup link that we provided in the ticket. It should now be clear that the issue has been resolved. We would also like to clarify that Spamhaus is an independent third-party organization. While we always assist our customers in identifying and resolving issues that may lead to a listing, we do not have the ability to add or remove domains or IP addresses from their databases, nor do we control their listing decisions. We sincerely apologize for the time it took to reach a resolution and understand that having to repeat the same issue to different support representatives was frustrating. Your feedback has been noted. As you noticed, we are using a new ticketing system now, so that will improve in the future. We hope you'll take another look at your services now that the issue has been resolved, and if you notice anything that still isn't working as expected, please let us know through ticket #2026080549180. We'll be happy to assist further, and if you ever need our help, we will be here for you. Best regards, Dimitar UltaHost Support Team
Do not buy this service. The worst hosting ever. Poor side server setup. Server is multiple times unavailable.
Hello, We are sorry to hear that you are not happy with the service that you have received from UltaHost. Can you please check your ticket ID number 2026080540937? The issue that you have reported with your website is resolved, and the website is already working. You can verify that as well and reply to the ticket if there is anything else that we can be of help with. We are looking forward to serving you in the future as well! Best regards, Dimitar UltaHost Support Team
Avoid. I bought a discounted annual VM plan, accessed the promotional VM server, and it did not work properly. When I asked for a refund in the first week, for a service that simply didn't function, UltaHost refused — citing a "non-refundable" clause on discounted annual plans. Think about what that means: they sell you something on a discount, it doesn't work, and they use the discount as the excuse to keep your money. A price reduction is not a licence to deliver a broken product and refuse any remedy. It got worse when I raised jurisdiction. I transacted in the UK, where consumers have a legal right to a refund for a service that isn't fit for purpose. UltaHost tried to hide behind US rules — despite their own Terms of Service (Section 22) stating that their UK entity is "governed and interpreted in accordance with the laws of the United Kingdom." So even by their own contract, UK law applies. They just don't want to honour it. Charging in full for a non-functioning service and then blocking the refund behind small print is a terrible way to treat customers. I would not trust them with your money or your projects. They are based in Turkey hiding behind Delaware which is a red flag.
Dear James, Thank you for sharing your feedback, even though it is negative. We would like to clarify a few important points for anyone reading your review. The purchase you are referring to was made approximately two and a half years ago. Due to accounting, financial, and payment processing regulations, issuing a refund after such a long period is simply not possible, even if we wanted to do so today (we acknowledge that you did not meet the terms even back then). Regarding your comments about jurisdiction, UltaHost is an international company, and our UK operations are governed in accordance with UK law, as stated in our Terms of Service. We strive to operate transparently and in compliance with the applicable legal framework in every jurisdiction where we do business. That said, we sincerely regret that your experience has left such a lasting negative impression on you. While we cannot issue a refund after this amount of time, we would genuinely like the opportunity to make things right in another way. If there is anything else we can reasonably do to improve your experience or restore your confidence in our services, we'd be happy to discuss it with you. Please feel free to reach out to us directly. We value every customer and would welcome the chance to find a solution that works for you. Best regards, Dimitar UltaHost Support Team
Dear Rahul, First and foremost, thank you for the positive review! We are happy to hear that you like our service, and we hope that in the future you will like it even more! Best regards, Dimitar UltaHost Support Team
I have been using an UltaHost VPS and recently experienced a network issue that made SSH access unavailable. The support team responded quickly, investigated the problem, and their L3 support team resolved the network issue. After their fix, my VPS became accessible again and everything is working correctly. I appreciate the prompt communication and effective technical assistance. Thank you to the support team.
Dear Anton, Thank you for taking the time to share your experience with UltaHost! We are happy to hear that our support team was able to quickly identify and resolve the network issue affecting your VPS. We understand how important reliable SSH access is, and we're glad our L3 engineers were able to restore your service and get everything back to normal. Your recognition of our team's prompt communication and technical expertise means a great deal to us. We realize that our customers are our most valuable asset, so we do everything possible to make them happy! Thank you for choosing UltaHost and for placing your trust in us. We truly appreciate your support and look forward to continuing to provide you with reliable hosting and exceptional service. Best regards, Dimitar UltaHost Support Team
Dear Remy, Thank you so much for your wonderful review! It is great to hear that you've consistently had great experiences with our customer support team. Providing fast, knowledgeable, and friendly assistance is at the heart of what we do, so it's incredibly rewarding to know our efforts are making a difference. Also, thank you for taking the time to share your feedback! We truly appreciate it and look forward to continuing to assist you whenever you need us. Best regards, Dimitar UltaHost Support Team
My main interaction is with the Tech Support guys who are very Professional. They get the job done, no matter what. That's not opinion, that's a fact. They're disciplined and thorough, much like the Clone Army of Kamino, not like those other guys on LV-426. :-))
Dear Stephen, Thank you so much for this fantastic review. It definitely put a smile on our faces! We are glad to hear that our Technical Support team has consistently delivered the level of service you expect. Your comparison to the Clone Army of Kamino is one of the most creative compliments we've ever received! We'll gladly take being known for discipline, precision, and getting the mission accomplished. And don't worry—we'll continue doing our best to stay far away from the kind of chaos that tends to happen on LV-426. Our goal is to keep your hosting environment a little more peaceful and a lot more reliable! Thank you for your trust, your sense of humor, and for being part of the UltaHost community. Reviews like yours motivate the entire team to keep delivering the best possible service. May the uptime be with you, Stephen! Best regards, Dimitar UltaHost Support Team
The product I received is not working. I couldn't access the VPSE that I urgently needed to use. And they don't seem willing to help. I've been waiting for 5 or 6 hours.
Hello Tamerian, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our VPS did not meet your expectations. We understand how frustrating it can be when a server is needed urgently and doesn't perform as expected. We also regret that you felt our support was not able to assist you as quickly as you needed. As the VPS associated with this case has already been canceled, we're unfortunately no longer able to perform a detailed investigation into what may have caused the issue. However, we take feedback like yours seriously, as it helps us identify opportunities to improve both our services and our response times. We sincerely apologize for the inconvenience you experienced and appreciate that you gave UltaHost a try. We hope you'll consider giving us another opportunity to provide you with the level of service we're committed to delivering. Best regards, Dimitar UltaHost Support Team
One of the best services is VPS. I have several subscriptions with them and everything is going well Their support is quick and responsive, thank you ultahost ❤️❤️
Hello, Thank you so much for your wonderful review! ❤️❤️❤️ We are glad to hear that you've had such a positive experience with our VPS services and that you have multiple subscriptions with UltaHost. Knowing that everything has been running smoothly for you is exactly what we strive to achieve for all of our customers. It's also great to hear that our support team has been quick and responsive whenever you've needed assistance. Your kind words and continued trust mean a lot to us! Lastly, thank you for choosing UltaHost! We truly appreciate your loyalty and look forward to serving you for many years to come! Best regards, Dimitar UltaHost Support Team
Service is really good and fast and reliable
Hello Jakir, Thank you very much for your lovely review! We are happy to hear/read that you like our services and that you find them fast and reliable. This is something every hosting provider should strive to provide!. Thank you for choosing UltaHost and for your positive feedback. It is really important to us! Best regards, Dimitar UltaHost Support Team
Friendly user and supports are ontime helping figuring out my purchase. Thanks
Dear Kevin Lee, Thank you for your kind review! We are very happy to hear that you found our platform user-friendly and that our support team was able to assist you fast with your purchase. Thank you for choosing UltaHost and for taking the time to share your feedback. We hope that in the future you will be even happier with our services and support! Best regards, Dimitar UltaHost Support Team
Hello, First and foremost, thank you for your positive review! We are always glad to hear that someone had a positive experience with UltaHost! We truly appreciate your trust and look forward to serving you again. Thank you again for choosing UltaHost! Best regards, Dimitar UltaHost Support Team
I've been using UltaHost services for over 3 years. A very good hosting provider. A user-friendly and intuitive interface. Various payment methods, including cryptocurrency. A few days ago, my VPS suddenly stopped, and I couldn't restart it myself, but the support team quickly resolved the issue.
Dear Qasim, Thank you so much for your wonderful review and, even more importantly, for being a valued UltaHost customer for over three years! Your continued trust and loyalty mean a lot to us! We are happy to hear that you enjoyed our hosting services, found the control panel intuitive and easy to use, and appreciated the variety of payment options, including cryptocurrency. We're also happy that, although your VPS encountered an unexpected issue recently, our support team was able to resolve it quickly and get you back online. We understand how important uptime is, and we're always here to assist whenever you need us. Thank you again for your continued support over the past three years. We truly appreciate having you as part of the UltaHost community and look forward to serving you for many more years to come! Best regards, Dimitar UltaHost Support Team
Hello, First and foremost, thank you for the positive review! It really means a lot to us. We are happy to see that you found the setup process easy and straightforward. We hope that you will continue to be happy with our services in the future as well. Best regards, Dimitar UltaHost Support Team
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