UltaHost

Dear Sakeena, We're sorry to hear that your first experience with us was frustrating. After reviewing your case, we'd like to clarify a few points. The .xyz domain was successfully registered for the promotional first-year price of just $1, and it is currently resolving correctly. Based on the timing of your review, it's very likely that you encountered DNS propagation, which is a normal process that can take some time after a new domain is registered or its DNS settings are updated. During this period, the domain may appear to work from some locations while remaining unavailable from others. Please check to see if it is properly working on your end now. Regarding the issue where your changes appeared to revert after saving, we presume that you mean the DNS records, and that is again due to the propagation. If you experienced something else please do let us know. We understand how disappointing a poor first impression can be, and we hope you'll consider giving us another opportunity. If you contact our support team with your account or domain details, we'll be happy to review everything with you and ensure any remaining concerns are fully resolved. Best regards, Dimitar UltaHost Support Team

Dear Ahmed, We're sorry to hear that this situation left you frustrated, and we'd like to clarify what happened better and with more detail. Your domain was not suspended by UltaHost, nor was it "abducted" by us. The domain was placed into ServerHold status at the registry level after being flagged by external abuse monitoring services, such as Spamhaus. This is a registry/registrar status that prevents the domain from resolving, and it cannot be removed or overridden by the hosting provider, in other words, by us. You can verify the current listing and the reason for it here: https://check.spamhaus.org/results/ To have the ServerHold status reviewed and potentially removed, the abuse listing must first be resolved with the relevant blacklist provider. Once that has been addressed, the .lol registry operator is responsible for reviewing and lifting the registry hold. Their official contact page is: https://nic.lol/contact We would also like to clarify one factual inaccuracy in your review. The domain registration was not $90 per year. The domain was purchased under a promotional first-year price of less than $2, while the standard renewal price is clearly displayed before purchase, and the renewal price is below $30 as well. We believe it's important to accurately represent the pricing when sharing feedback. We understand that this is an inconvenient situation, especially for a newly registered domain. However, this action was not initiated by UltaHost, and we do not have the technical ability to remove registry-level holds or bypass decisions made by the registry. Regarding the refund request, some domain registrations are non-refundable once completed (like the one that you have registered), as the registration fee is immediately paid to the registry at the time the domain is activated. We genuinely regret your experience and hope this explanation provides more clarity about where the restriction originated. If there's anything else we can do to assist you throughout the resolution process, we'll be happy to help. Just let us know. Best regards, Dimitar UltaHost Support Team

Dear Mohan, Thank you for sharing our feedback! We're glad to hear that you're enjoying both our competitive pricing and the overall user experience. We believe hosting should be both affordable and easy to use, so it's wonderful to know we've delivered on both. If you need anything else from us, we are always here to help you out! Best regards, Dimitar UltaHost Support Team

Dear Sumaiya, Thank you for your review! We're glad to hear that you found our hosting platform helpful, and we hope that this will continue in the future too! We appreciate your support and look forward to continuing to serve your hosting needs. Best regards, Dimitar UltaHost Support Team

Dear Yasser, Thank you so much for your wonderful review! We're really happy to hear that you were satisfied with the support you received. Our support team works hard to provide helpful, professional assistance and to stay engaged until every issue is fully resolved, so it's incredibly rewarding to know that their effort are seen and appreciated. Thank you for choosing UltaHost and for taking the time to share your feedback! Best regards, Dimitar UltaHost Support Team

(Update 20/07/2026) Dear Sebastian, Our team reviewed the domain name you reported in your last report, and it is currently on clientHold status, and it is not registered with us. Also, the IP address you provided is not active in our database. We hope that now you will update your review and score towards our company to better reflect the fact that we do take abuse claims seriously, and we don't tolerate such websites if they are hosted on our servers. Best regards, Dimitar UltaHost Support team ============================================ (Update 20/07/2026) Dear Sebastian, We have received your latest update, including the link that you have shared. Our team will reply to you shortly. Best regards, Dimitar UltaHost Support Team ============================================ (Update 15/07/2026) Dear Sebastian, Thank you again for raising this issue with our team. It seems that they focused on the domain name, which is not registered with us. We see now that you have updated us and provided an IP, which we will use for further investigation. Once again, we are really sorry about the delay in handling this case. Best regards, Dimitar UltaHost Support Team ============================================ Dear Sebastian, Thank you for taking the time to share your experience and, more importantly, for your persistence in reporting this activity. We sincerely apologize for the frustration caused by the handling of your reports. After reviewing your case internally, we found that some of the details provided were unfortunately overlooked during the initial review process. We have addressed this internally and provided feedback to the team member involved to help ensure greater attention is given to similar reports in the future, as this is indeed very important for us. We also want to assure you that your case has now been escalated and reviewed by a member of our team. We understand how concerning phishing activity can be, especially when bad actors continuously rotate domains and URLs to avoid detection, and we appreciate the effort you put into gathering and submitting evidence. Your reports are valuable and help us maintain a safer environment for everyone. Thank you for bringing this matter to our attention and for giving us the opportunity to take a closer look. Best regards, Dimitar UltaHost Support Team

Dear Marci Baker, Thank you for taking the time to share your experience with us! We're happy to hear that you found the signup process easy overall. At the same time, we appreciate you pointing out the difficulties you encountered while selecting the control panel, operating system, and other configuration options. We understand how frustrating it can be when selections appear to change while you're reviewing your choices, especially during the ordering process. Your feedback is valuable, and we'll have it in mind so that in the future we can improve the ordering flow and the experience for new customers. We're glad that, despite this issue, the process went fairly well in the end. If you ever need assistance with choosing the right control panel, operating system, or server configuration, our team is always happy to help. Thank you for choosing UltaHost, and we look forward to serving you! Best regards, Dimitar UltaHost Support Team

Dear Mr. Baker, We are very sorry to hear about your experience and understand how upsetting it can be to suddenly lose access to services that are important for your projects. Please understand that in certain situations involving violations of our Terms of Service, abuse reports, or activities that may affect network integrity or compliance requirements, we are sometimes required to suspend services immediately without prior notice. These actions are never taken lightly and are intended to protect both the infrastructure and other customers on the network. That said, we understand your concerns regarding the lack of warning and the impact this had on your websites and databases. We would genuinely like to review the situation further and better understand exactly what happened in your case. Please contact us with additional information related to the suspended service, such as your ticket number, domain name, or server details, and our team will investigate the matter more thoroughly. We appreciate your past trust in UltaHost, and we are sorry again for the frustration this situation caused. Best regards, Dimitar UltaHost Support Team

Hello there, First and foremost, thank you for taking the time to leave such a detailed and thoughtful review! We’re pleased to hear that your business growth and increased viral traffic led to a successful upgrade path from shared hosting to a VDS solution that better meets your needs. It’s great to know that the flexibility, performance, and server location options met your expectations while remaining cost-effective for your business. We completely understand how stressful a migration can be, especially when your website is actively generating sales throughout the day. That said, we are happy to hear that Simon Madsen and our technical team were able to carefully coordinate the migration according to your preferred timing and specifications, ensuring the transition was completed smoothly and without disruption. It’s also good to hear that the post-migration CPU issue related to Meta crawlers was identified and resolved quickly. Our goal is always to not only provide hosting, but to actively help our customers maintain stable and optimized environments as their businesses grow. Your comments about our response times and support quality truly mean a lot to us. We know how important fast and reliable assistance is, and we’re very proud that our team can be there for you every step of the way. Thank you again for trusting UltaHost with such an important part of your business journey! Best regards, Dimitar UltaHost Support Team

Hello, Thank you for sharing your feedback about UltaHost. We’re sorry to hear that your experience with the domain activation process was disappointing. We would like to clarify that UltaHost provides 24/7 live human support, and our team is always available to assist customers directly whenever needed. In general, domain activation is an automatic process and is completed shortly after the order is verified and processed. However, in some cases, additional checks or verification steps may be required, which can unfortunately lead to delays. We understand how frustrating that can be, especially when you expect the service to be available immediately. If you provide us with the domain name you registered, we can further check what caused the delay in activation. Generally speaking, that shouldn't happen. We hope that in the future you will have a smoother experience with us and our systems. Best regards, Dimitar UltaHost Support Team

Dear Christopher, Thank you for sharing your feedback. We are very sorry to hear about your experience, and we know how frustrating it can be to have a service suspended unexpectedly. Please understand that when we receive abuse reports or serious third-party complaints regarding a service, we are sometimes required to take immediate action in order to protect the integrity and security of the network. However, we also recognize that communication during these situations is extremely important, and we are sorry if our responses did not provide the clarity and support you expected. We would genuinely like the opportunity to review your case more closely. Could you please provide us with additional information regarding the suspended service, such as the domain name or ticket number associated with the issue? This will allow us to investigate the situation in more detail and better understand what happened. We are looking forward to hearing back from you. Best regards, Dimitar UltaHost Support Team

Dear Buğra Soylu, Thank you for taking the time to share your feedback, even though it is negative. We are truly sorry for the frustration and stress this situation has caused you. We fully understand how much time, effort, and investment can go into building and maintaining email infrastructure, including IP warm-up, rDNS configuration, and sender reputation management. Having a service suspended unexpectedly can understandably be very upsetting. At the same time, we would like to clarify that whenever we receive SPAM-related alerts or abuse notifications, especially involving blacklist providers such as Spamhaus, we are required to take immediate action to protect the integrity of the network and other customers using our infrastructure. These actions are often time-sensitive and, unfortunately, may need to occur as soon as we receive the report. That said, we sincerely apologize if the communication and handling of the case did not meet your expectations. We understand your concerns regarding transparency, response times, and the resolution process. Please note that your case has already been escalated to our VIP Account Manager, who is currently reviewing the situation and looking into possible solutions. She will contact you directly via email within the next 12 hours to discuss the matter further. We truly appreciate your patience while we continue working on this case. Best regards, Dimitar UltaHost Support Team

Dear Simohamed, Thank you so much for your review and kind words! They really mean a lot to us! We’re truly happy to hear that Bruce Taylor was able to provide not only professional assistance but also personal support throughout your experience. Delivering friendly, attentive, and professional service is something we always aim for at UltaHost. Your appreciation means a lot to both Bruce and our entire team! Thank you again for choosing UltaHost, and we wish you all the very best as well! Best regards, Dimitar UltaHost Support Team

Dear Daniel, First and foremost, we are truly sorry for the frustration and confusion caused throughout this situation, and we completely understand why you feel upset. We want to sincerely apologize if there was any misunderstanding regarding the service pause request and the billing that followed. We understand that based on the chat interaction, you expected the billing to remain paused, and we regret that the outcome did not match those expectations. We also want to clarify the current refund situation. Could you please check ticket #250987, since at the moment, the refund has not been denied. However, because the payment is currently associated with a PayPal dispute, we are unfortunately unable to process the refund until confirmation is received that the dispute has been withdrawn. This is a payment provider limitation rather than an attempt to avoid the refund itself. As soon as we receive the requested screenshot confirming the dispute withdrawal, our team will be able to proceed with the refund process accordingly. We also regret that the wording of the communication you received caused additional concern. That was never our intention, and we understand how it may have been perceived. We appreciate your feedback, as it highlights areas where we need to improve both our communication and customer experience moving forward. Best regards, Dimitar UltaHost Support Team EDIT: After the dispute was lifted, we refunded the payments as promised. You should be able to see them back in your PayPal account.

Dear Dominic, Thank you for sharing your feedback! We’re glad to hear that the service itself is working for you. At the same time, we’re sorry that your experience with our website and platform did not feel smooth compared to what you had expected. We hope that in the future, your overall experience will be better. We wish you lots of success with your online projects. Best regards, Dimitar UltaHost Support Team

Hello Adil, Thank you for your review and for choosing UltaHost as a hosting provider! We’re delighted to hear that your experience is off to a great start and that our support team was able to quickly assist you in resolving the issues you encountered. Providing fast and efficient assistance is one of our top priorities, and your feedback means a lot to us. We look forward to continuing to provide you with excellent support throughout your journey with UltaHost! Best regards, Dimitar UltaHost Support Team

Hello Ciobanu, Thank you so much for your thoughtful and detailed feedback. We’re truly pleased to hear that Dominic Fergus was able to assist you professionally and carefully while ensuring everything was completed smoothly without impacting your other websites or configurations. Providing clear communication, fast resolutions, and reliable support is always our priority, so it means a lot to know your experience reflected that. Your kind words and appreciation will certainly be shared with Dominic and the team. If you ever need any further assistance or have any questions in the future, please do not hesitate to reach out. We are always happy to help. Best regards, The Ultahost Team

Hello Mohamed, We would like to let you know that UltaHost has a strict Abuse Policy, and we do not tolerate phishing, scams, fraud, or any other malicious activity on our network. Every credible abuse report is investigated by our Abuse Team, and appropriate action is taken whenever a violation is confirmed. We would also like to investigate your comments regarding the hosting performance. However, after carefully searching our records, we were unable to locate an account under the name "Mohamed Tamer" or any matching information. Could you please provide either the email address associated with your UltaHost account or your support ticket ID? With that information, we'll be able to identify your account, investigate your concerns thoroughly, and provide you with a detailed response. We are looking forward to hearing back from you! Best regards, Dimitar UltaHost Support Team

Hello Bima, We're concerned by the claims in your review and would really like the opportunity to investigate them. UltaHost has a dedicated Abuse Team that actively investigates reports of phishing, fraud, scams, and other malicious activities. Services found to be in violation of our policies are suspended or terminated, so we do not knowingly allow abusive content to remain on our network. You also mentioned that the hosting was very slow. We'd like to review the server's performance and determine whether there were any underlying issues. However, after checking our customer records, we couldn't find an account under the name "Bima". If you have used our services, could you please send us the email address associated with your UltaHost account or your support ticket ID? That will allow us to identify your account, review your experience in detail, and respond to your concerns based on the actual case. We are looking forward to your reply! Best regards, Dimitar UltaHost Support Team

Hello Habtamu, We are sorry to hear that you were dissatisfied with your experience. We take both hosting performance and abuse-related concerns very seriously and would like to investigate the issues you've described. However, after reviewing our customer records, we were unable to locate an account under the name "Habtamu Bekana" or any matching information. Without being able to identify your account, we're unfortunately unable to investigate your claims or determine what may have happened. If you have used our services, could you please provide either the email address associated with your UltaHost account or your support ticket ID? Once we have that information, we'll review your case thoroughly and respond with our findings. We look forward to your reply so that we can further check the concerns you raised. Best regards, Dimitar UltaHost Support Team