UltaHost (ultahost.com) has a 2.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 42% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
not to be trusted coz they involve in scam and they were extremely slow
Reply from UltaHost2026-07-14
Hello Janet,
We are sorry to hear that you feel this way. UltaHost takes allegations of scams very seriously, and we are committed to investigating every concern raised by our customers.
After carefully searching our records, we were unable to locate an account under the name "Janet Biyaki" or any matching information. Because of this, we are currently unable to investigate the experience you described.
Could you please provide either the email address associated with your UltaHost account or your support ticket ID? With that information, we'll be able to identify your account, review your case thoroughly, and address any concerns you may have.
We look forward to hearing from you soon and appreciate the opportunity to investigate this matter.
Best regards,
Dimitar
UltaHost Support Team
Hello Aefan,
Thank you for your great feedback.
We’re happy to hear that you’re satisfied with the performance and that your experience with us has been a positive one.
Your support truly means a lot to us. If you ever need any assistance or have any questions in the future, please feel free to reach out anytime. We’re always happy to help.
Best regards,
The Ultahost Team
Best for me their domain are top notch I haven’t used the hosting yet but the domain last more than other platforms
Reply from UltaHost2026-05-08
Hello Aaron,
Thank you so much for your wonderful feedback.
We’re truly glad to hear that you’re enjoying the quality and longevity of our domains. It’s great to know your experience so far has been a positive one.
If you ever need any help or have questions in the future, please don’t hesitate to reach out.
Best regards,
James
The Ultahost Team
Dear Ugur,
Thank you for sharing your feedback!
We’re happy to see that you found our service fast, affordable, and reliable! That is exactly the experience we aim to provide to all our customers!
We truly appreciate your support!
Best regards,
Dimitar
UltaHost Support Team
Hello Arndell,
Thank you for your wonderful feedback.
We’re delighted to hear that you had a smooth upload experience and that our service met your expectations.
If you ever need any further assistance or run into any issues, please feel free to reach out anytime. We’re always happy to support you.
Warm regards,
James
The Ultahost Team
We are still eaitig fir ultahost answer from friday , after 3 days ultahost support told us thank you for you waiting.
Reply from UltaHost2026-05-04
Dear Mobin,
Thank you for your feedback, and we apologize for the delay and the frustration caused, even though it was not caused by UltaHost.
We understand how important timely updates are, especially when you’ve already been waiting for a while. In your case, we have been actively following up with the data center multiple times on your behalf.
We are happy to say that the service that you requested has now been successfully added to your server. Your ticket was updated as well, so you can refer to it for more information.
We truly appreciate your patience and understanding, and we’re sorry again for the inconvenience this situation has caused.
Best regards,
Dimitar
UltaHost Support Team
R
Red Jaguar UAE · 3 reviews · Experienced 2026-05-03 ·
★★★★★
Worst hosting service provider I…
Worst hosting service provider I experienced since I started business in the 90s.
Server outages in Singapore gave me no access to any emails or FTP, all websites down for 8 days, in February/March 2026, no compensation or credit from Ultahost. Now, since two days no access to Cpanel or any of my email accounts, cannot access the links for Teams and Zoom meetings with business partners and advisors. Only excuses from Ultahost but no solution or appology. This is how an American company in the "top 10" of hosting companies is treating his customers! Worst service ever and move back all me domains and accounts to European / German and Singapore providers, though might slightly more expensive, but WAY MORE reliable!!!
Reply from UltaHost2026-05-04
Hello Red
Thank you for writing in.
I sincerely apologize for the experience you have had so far, note that this does not reflect our values or standards.
The issues with cpanel is a global issue resulting from a vulnerability and this is not yet fully resolved. However, if you provide your email I will take another look and support you through our tickets section.
I await your response.
Kind Regards
Ultahost Support Team
Luckily, I only bought cheap hosting for a trial. The service couldn't be used, the password was wrong, and asking customer service was useless.
Reply from UltaHost2026-05-04
Dear Rudi,
Thank you for sharing your feedback.
We’re sorry for the initial inconvenience you experienced with the VPS login details. We understand the importance of having immediate and accurate access after purchase. As noted, the issue was resolved through your support ticket, but we recognize that the first impression did not meet your expectations.
While we’re glad the issue was quickly resolved, we respect your decision and are sorry to see you go. If you ever decide to give us another try in the future, we would welcome the opportunity to provide you with a smoother experience from the start.
Best regards,
Dimitar
UltaHost Support Team
It was very complicatet to change the controlls of the server like the difficulty. but when i realyzed how to change it it still didn't work
Reply from UltaHost2026-04-30
Dear Maximilian,
Thank you for taking the time to provide us with your feedback!
We’re sorry to hear that adjusting the server settings felt complicated and didn’t work as expected for you, even after you found the right options. We understand how frustrating every new beginning can be.
At UltaHost, we strive to make everything as simple and intuitive as possible for our clients, so your experience is important to us. If you’re still experiencing difficulties, please don’t hesitate to reach out to us again and open a support ticket. Our support team will be more than happy to guide you step by step and ensure everything is set up correctly for you.
Best regards,
UltaHost Support Team
N
Nicolas G · 8 reviews · Experienced 2026-04-30 ·
★★★★★
Scammers.
I canceled my hosting, but they are still trying make me pay every month. Scammers.
EDIT: You have my email address, because yesterday your support answered me "we will not refund you". I made a dispute with my bank and I will go to the police if I don't win the dispute.
Reply from UltaHost2026-04-30
Hello Nicolas
Thank you for writing in
Kindly note, after cancellation all billings are automatically stopped.
Please provide your email address with us and I will look into this at my earliest.
Regards
Ultahost Support Team
Hello,
Thank you for your positive feedback!
We’re happy to hear that you’re enjoying the service and that everything is running smoothly for you, we hope that this keeps on going! Providing reliable performance is one of our top priorities, so it’s great to know we’re meeting your expectations, we hope that in future we might even exceed them!
Again, thank you for sharing this positive feedback with us!
Best regards,
UltaHost Support Team
I am not a web expert and able to build my own website using the builder. Easy, simple and fast I was able to get it in the air while choosing for Ultrahost due to its transparent offerings not only on year 1 but on long term. Transparency and usability!
Reply from UltaHost2026-04-29
Dear Ron,
Thank you for taking the time to share your experience with UltaHost!
We’re glad to hear that, even without prior web expertise, you were able to build and launch your website easily using our website builder.
It’s also great to know that our transparent pricing and long-term approach stood out to you, as this is one of our pillars. We believe our customers deserve clarity, not just in the first year, but throughout their entire journey with us.
Your feedback on both usability and transparency is truly appreciated, and it motivates us to continue improving.
If you ever need any assistance or have questions as your website grows, please do not hesitate to contact us.
Best regards,
UltaHost Support Team
A
A. W. · 5 reviews · Verified · Experienced 2026-04-16 ·
★★★★★
Still weird.
Weird, and really not for business.
Changing your setup how they want.
Iordered and payed for a server. Then I noticed that's it's only 6gb ram usage max. But they advertised it as a 128gb ram server.
After a while I asked them why it's locked at 6gb so they answered me fast and made it to unlimited ram usage, after some day I noticed that they locked it again but now at 8GB.
And said it's because server performance issues and that some things went up to 300gb ram usage. But I really don't believe it.
They just saw that my server was never go over 6-7gb ram, and they just locked it. And told me I can have more if I need it.
Don't make any sense. For what I am paying a fixed price if they just change dynamicly the whole server setup for what ive paid.
At all I don't trust them.
They talk to much in the support tickets.
If they would hold their word. It would be better than just change server setups.
The best thing is that they changed my whole server from one to another only because something was not right.
They just did it fast without asking me. I had already server files on the server.
They are trying to play with people
Don't trust worthy at all.
Maybe in the future better but RN I'm confused and not happy at all.
They say it's solved.
No it's not.
I had a server with 50 slots for DayZ.
It had 300% CPU max, 6gb ram max, and 20gb storage.
After support they fixed it by doing everything unlimited.
After one day, they revert everything and did limit to ram 8gb and storage 50gb
Sounds good yes but.
I bought from them one server with 12 Slots same game
The specs from Server were the same as 50 slots.
After a while they changed it again to 8gb and 50gb storage. So they know already that 6 g is not enough already for 12 people.
So you pay them to edit the max player number in the config file. Not the real server specs.
U get same specs, don't matter how many slots your server have.
I feel a little bit scammed.
If I order a server with 50 slots and it has the same specs as the server with 12 Slots. What I am actually then paying?. I mean then it's just easier to buy dedicated server. It's nonsense.
Give better specs for more slots
So now instead of one 50 slot server, I ordered for less money 4 serverssl with 12 slots. And u will not believe me but all server have same specs as I had it before.
So I pay less, but they need to give me more.
Actually I can just rent plenty of servers with minimum of slots and they need to run useless ram for nothing.
It's a bad idea to charge people for slots.
Charge them for specs
Reply from UltaHost2026-04-25
Hello,
Thank you for your correspondence.
Our review indicates that this matter has been resolved under ticket #378443. Please respond to the most recent message on that ticket to proceed.
Best regards,
UltaHost Support Team
D
Douglas Shoebridge · 2 reviews · Experienced 2026-04-02 ·
★★★★★
UltaHost refuses to act..
UltaHost refuses to act on serious abuse complaints unless a court order is provided, even when the issues raised go beyond simple defamation.
I reported content hosted on their platform involving targeted harassment, racialised material, and broader safety concerns. Their response was a blanket refusal, stating they “do not adjudicate” and will only act upon receipt of a court order.
This is not a legal requirement — it is a policy choice. Other US-based hosting providers have taken action on similar material without requiring court intervention, particularly where harassment and abuse are involved.
UltaHost appears to ignore the distinction between:
Defamation disputes (which may require legal determination), and
Clear abuse, harassment, and potentially harmful content (which responsible hosts routinely address under their own terms of service)
By refusing to engage with anything short of a court order, UltaHost effectively allows harmful content to remain online, placing the entire burden on victims to pursue costly legal action across jurisdictions.
A responsible hosting provider should be capable of assessing and acting on clear cases of harassment and platform abuse — not defaulting to inaction.
Until this policy changes, I cannot recommend their service.
Reply from UltaHost2026-04-24
Dear Douglas,
Thank you for your feedback.
Our Abuse Department operates in accordance with established policies. Regarding abuse-related issues, we contact the affected parties; however, we reserve the right to access a client's server only when legal authorization is provided.
Please reference this matter so that we may escalate it and provide you with further feedback.
Regards,
Ultahost Support Team
I did not purchase ultrahost. Not sure yet what is going on but it looks Like someone errently made yhe purchase under my name.
Reply from UltaHost2026-04-23
Dear Joe,
We strongly disapprove of fraudulent practices. Please submit a ticket regarding this matter or contact us via email or telephone, and we will address the issue with strict diligence.
https://ultahost.com/contact
We await your response.
Sincerely,
Ultahost Support Team
Cant figure out how to edit the server setting went with nitrado instead. Cancelled
Reply from UltaHost2026-04-25
Hello Marcel
Thank you for writing in.
We can provide a detailed guidance on this issue.
Please open a ticket from your client area and we will provide needed support.
Best regards,
UltaHost Support Team
very good atm I am here for 3 days and atm is a very good. ty for all guys
Reply from UltaHost2026-04-23
Hello Heloisa,
Thank you so much for your kind words.
We’re really happy to hear that your experience over the past few days has been a positive one.
If you need any assistance or have any questions as you continue using our services, please don’t hesitate to reach out.
We’re always here and happy to support you.
Best regards,
UltaHost Support Team
Worst customer service and support I have ever seen. They never solved my problem nor replied to several emails.
I see the reply from Ultrahost, it is complete lies. I have the support ticket emails to prove it. I have even tried to cancel my account, as of yet, no emails from Ultrahost.
Reply from UltaHost2026-04-21
Dear Mike,
Thank you for your correspondence.
Upon reviewing your account to investigate the reported issue, it appears that the severity of your claims may be overstated. Our records indicate a single support ticket, #904744, regarding your inability to access your NinjaTrader account. Our support team successfully resolved this matter and confirmed your access within 30 minutes; however, we have not received any further response from you.
Please verify that you have received our technical support feedback regarding the resolution and inform us should you require additional assistance.
We remain available to assist you.
Sincerely,
Ultahost Support Team
Hello Thanh,
Thank you for your kind feedback.
We’re really glad to hear that everything has been resolved and that you’re feeling good about the experience.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here and happy to help.
Best regards,
UltaHost Support Team
Hello Tony,
Thank you very much for your kind words.
We’re really glad to hear everything is working smoothly for you and that your issue has been resolved.
If you ever need any further assistance, please don’t hesitate to reach out. We’re always here and happy to help.
Best Regards,
The Ultahost Team
