UltaHost

Dear John, We are sorry that you had a negative experience with UltaHost. That said, we could not find an account under your names, so if you could give us a ticket ID number or an email address, we could investigate this further. We are looking forward to hearing back from you. Best regards, Dimitar UltaHost Support Team

Dear Edmond, We are sorry to hear that your experience did not meet your expectations. We understand how critical uptime is for businesses, and we appreciate how disruptive any unexpected downtime can be. We would really like to investigate the issues you've described, including the reported downtime and the migrations you mentioned. However, we're currently unable to identify your account based on the information available in your review. Could you please provide either the email address associated with your UltaHost account or maybe a support ticket ID? With that information, we'll be able to review your hosting history, investigate the reported incidents, and provide you with a detailed response. We take feedback like yours seriously and would appreciate the opportunity to better understand your experience and address your concerns. Best regards, Dimitar UltaHost Support Team

Dear Alex, We're sorry to hear that your experience with our VPS hosting did not meet your expectations. We would like to investigate the downtime you mentioned. However, after reviewing our records, we were unable to identify your account based on the information available in your review. Could you please provide your support ticket ID or the email address associated with your UltaHost account? This will allow us to locate your service, review the incident history, and investigate the issue thoroughly. We'd also like to mention that we recently experienced a network incident at one of our data centers in Germany, which affected some customers' services. If your VPS was hosted there, it's possible that your review is referring to this incident. We appreciate your feedback and hope you'll give us the opportunity to investigate your case and address your concerns. Best regards, Dimitar UltaHost Support Team

Dear Shayan, Thank you for taking the time to share your feedback, even though it is negative. We're sincerely sorry that your experience did not meet your expectations. We understand your frustration regarding the delivery time of your dedicated server, the delays you experienced with support, and especially the unexpected downtime. We know how important service availability is, particularly for dedicated server customers. Based on the information in your review, we believe the downtime you experienced was related to the recent network incident in our Frankfurt data center. We kept our status page updated throughout the incident, and you can find the details here: https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9 The good news is that this incident has now been resolved, and the affected services have been restored. Regarding the dedicated server delivery, we apologize that it took longer than expected. Dedicated servers occasionally require additional provisioning or data center work before they can be delivered, but we understand that a one-week wait is disappointing. We're also sorry to hear that you felt our ticket response times were too slow. Your feedback is valuable, and we're continuously working to improve both our response times and the overall support experience. We appreciate your patience throughout these issues and hope you'll allow us to provide you with the reliable service we're committed to delivering. Best regards, Dimitar UltaHost Support Team

Dear Doğanay, Thank you for taking the time to share your feedback. We're sincerely sorry that your recent experience with UltaHost did not meet your expectations. We completely understand how critical infrastructure stability is for developers and businesses managing production environments. Any prolonged disruption can have a significant impact on your operations, and we recognize the inconvenience this caused. Based on the information in your review, we believe you are referring to the recent network incident in our Frankfurt data center. Throughout the incident, we kept our status page updated with the latest information, and you can find the full details here: https://ultahoststatus.com/incidents/dd5e2eb9-02df-42e3-9f93-7e1600ab2ec9 We're pleased to confirm that the incident has now been resolved, and the affected services have been restored. We would also like to sincerely thank you for the patience and understanding you showed while our engineers worked together with the data center to resolve this issue. We know how stressful outages can be, particularly when they affect business-critical services, and we truly appreciate your cooperation throughout the process. Incidents of this nature are taken extremely seriously. We are continuously working with our infrastructure partners to strengthen network resilience and minimize the likelihood of similar events in the future. Thank you again for your feedback. We value your business and hope to restore your confidence in our services. Best regards, Dimitar UltaHost Support Team

Dear Maya, Thank you for taking the time to share your feedback, even though it is negative. We are sorry for the frustration this situation has caused you, and we completely understand how important reliable email delivery is for your websites. After reviewing your case, we'd like to clarify that all of your domain names are now operating normally. The issue ultimately affected only one domain (which was flagged), and we can confirm that this domain has now also been resolved. As mentioned in ticket #2026080549180, we kindly request that you check the status again. You can verify the current status directly using the Spamhaus lookup link that we provided in the ticket. It should now be clear that the issue has been resolved. We would also like to clarify that Spamhaus is an independent third-party organization. While we always assist our customers in identifying and resolving issues that may lead to a listing, we do not have the ability to add or remove domains or IP addresses from their databases, nor do we control their listing decisions. We sincerely apologize for the time it took to reach a resolution and understand that having to repeat the same issue to different support representatives was frustrating. Your feedback has been noted. As you noticed, we are using a new ticketing system now, so that will improve in the future. We hope you'll take another look at your services now that the issue has been resolved, and if you notice anything that still isn't working as expected, please let us know through ticket #2026080549180. We'll be happy to assist further, and if you ever need our help, we will be here for you. Best regards, Dimitar UltaHost Support Team

Hello, We are sorry to hear that you are not happy with the service that you have received from UltaHost. Can you please check your ticket ID number 2026080540937? The issue that you have reported with your website is resolved, and the website is already working. You can verify that as well and reply to the ticket if there is anything else that we can be of help with. We are looking forward to serving you in the future as well! Best regards, Dimitar UltaHost Support Team

Dear James, Thank you for sharing your feedback, even though it is negative. We would like to clarify a few important points for anyone reading your review. The purchase you are referring to was made approximately two and a half years ago. Due to accounting, financial, and payment processing regulations, issuing a refund after such a long period is simply not possible, even if we wanted to do so today (we acknowledge that you did not meet the terms even back then). Regarding your comments about jurisdiction, UltaHost is an international company, and our UK operations are governed in accordance with UK law, as stated in our Terms of Service. We strive to operate transparently and in compliance with the applicable legal framework in every jurisdiction where we do business. That said, we sincerely regret that your experience has left such a lasting negative impression on you. While we cannot issue a refund after this amount of time, we would genuinely like the opportunity to make things right in another way. If there is anything else we can reasonably do to improve your experience or restore your confidence in our services, we'd be happy to discuss it with you. Please feel free to reach out to us directly. We value every customer and would welcome the chance to find a solution that works for you. Best regards, Dimitar UltaHost Support Team

Dear Rahul, First and foremost, thank you for the positive review! We are happy to hear that you like our service, and we hope that in the future you will like it even more! Best regards, Dimitar UltaHost Support Team

Dear Anton, Thank you for taking the time to share your experience with UltaHost! We are happy to hear that our support team was able to quickly identify and resolve the network issue affecting your VPS. We understand how important reliable SSH access is, and we're glad our L3 engineers were able to restore your service and get everything back to normal. Your recognition of our team's prompt communication and technical expertise means a great deal to us. We realize that our customers are our most valuable asset, so we do everything possible to make them happy! Thank you for choosing UltaHost and for placing your trust in us. We truly appreciate your support and look forward to continuing to provide you with reliable hosting and exceptional service. Best regards, Dimitar UltaHost Support Team

Dear Remy, Thank you so much for your wonderful review! It is great to hear that you've consistently had great experiences with our customer support team. Providing fast, knowledgeable, and friendly assistance is at the heart of what we do, so it's incredibly rewarding to know our efforts are making a difference. Also, thank you for taking the time to share your feedback! We truly appreciate it and look forward to continuing to assist you whenever you need us. Best regards, Dimitar UltaHost Support Team

Dear Stephen, Thank you so much for this fantastic review. It definitely put a smile on our faces! We are glad to hear that our Technical Support team has consistently delivered the level of service you expect. Your comparison to the Clone Army of Kamino is one of the most creative compliments we've ever received! We'll gladly take being known for discipline, precision, and getting the mission accomplished. And don't worry—we'll continue doing our best to stay far away from the kind of chaos that tends to happen on LV-426. Our goal is to keep your hosting environment a little more peaceful and a lot more reliable! Thank you for your trust, your sense of humor, and for being part of the UltaHost community. Reviews like yours motivate the entire team to keep delivering the best possible service. May the uptime be with you, Stephen! Best regards, Dimitar UltaHost Support Team

Hello Tamerian, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our VPS did not meet your expectations. We understand how frustrating it can be when a server is needed urgently and doesn't perform as expected. We also regret that you felt our support was not able to assist you as quickly as you needed. As the VPS associated with this case has already been canceled, we're unfortunately no longer able to perform a detailed investigation into what may have caused the issue. However, we take feedback like yours seriously, as it helps us identify opportunities to improve both our services and our response times. We sincerely apologize for the inconvenience you experienced and appreciate that you gave UltaHost a try. We hope you'll consider giving us another opportunity to provide you with the level of service we're committed to delivering. Best regards, Dimitar UltaHost Support Team

Hello, Thank you so much for your wonderful review! ❤️❤️❤️ We are glad to hear that you've had such a positive experience with our VPS services and that you have multiple subscriptions with UltaHost. Knowing that everything has been running smoothly for you is exactly what we strive to achieve for all of our customers. It's also great to hear that our support team has been quick and responsive whenever you've needed assistance. Your kind words and continued trust mean a lot to us! Lastly, thank you for choosing UltaHost! We truly appreciate your loyalty and look forward to serving you for many years to come! Best regards, Dimitar UltaHost Support Team

Hello Jakir, Thank you very much for your lovely review! We are happy to hear/read that you like our services and that you find them fast and reliable. This is something every hosting provider should strive to provide!. Thank you for choosing UltaHost and for your positive feedback. It is really important to us! Best regards, Dimitar UltaHost Support Team

Dear Kevin Lee, Thank you for your kind review! We are very happy to hear that you found our platform user-friendly and that our support team was able to assist you fast with your purchase. Thank you for choosing UltaHost and for taking the time to share your feedback. We hope that in the future you will be even happier with our services and support! Best regards, Dimitar UltaHost Support Team

Hello, First and foremost, thank you for your positive review! We are always glad to hear that someone had a positive experience with UltaHost! We truly appreciate your trust and look forward to serving you again. Thank you again for choosing UltaHost! Best regards, Dimitar UltaHost Support Team

Dear Qasim, Thank you so much for your wonderful review and, even more importantly, for being a valued UltaHost customer for over three years! Your continued trust and loyalty mean a lot to us! We are happy to hear that you enjoyed our hosting services, found the control panel intuitive and easy to use, and appreciated the variety of payment options, including cryptocurrency. We're also happy that, although your VPS encountered an unexpected issue recently, our support team was able to resolve it quickly and get you back online. We understand how important uptime is, and we're always here to assist whenever you need us. Thank you again for your continued support over the past three years. We truly appreciate having you as part of the UltaHost community and look forward to serving you for many more years to come! Best regards, Dimitar UltaHost Support Team

Hello, First and foremost, thank you for the positive review! It really means a lot to us. We are happy to see that you found the setup process easy and straightforward. We hope that you will continue to be happy with our services in the future as well. Best regards, Dimitar UltaHost Support Team