UnaliWear

Thank you! We’re so glad you’re finding the Kanega Watch both effective and enjoyable to wear.

Thank you for sharing that! We know rural connectivity can be challenging, so we’re glad our team could take the time to help get everything set up with Starlink.

We appreciate your kind words, happy we could help!

Thank you for sharing your experience. We’re glad getting started was easy, and we appreciate you letting us address and correct the battery and sensitivity issues.

Thank you for the kind words! We're glad you're enjoying your watch and the convenience of being able to change the batteries without removing it. If you ever have questions about alerts or settings, or want to make any adjustments, our team is always happy to help.

Thank you so much for sharing your experience. We’re honored that the Kanega Watch has been able to provide you and your family with peace of mind. It’s wonderful to hear that it’s become a natural part of your day, and we love that you enjoy showing it off by asking Fred the time! Our team works hard to make sure every wearer feels supported and safe, so your kind words about our customer service truly mean a lot. Thank you again for trusting UnaliWear and for recommending the Kanega Watch.

Thank you for sharing that. Providing personal attention and support to every new wearer is very important to us, and we’re glad you felt that from the start.

Thank you so much for sharing your experience. We’re glad the new bands helped resolve the issue, and it means a lot to hear that the watch is giving you peace of mind as a caregiver. Supporting families and helping loved ones stay safe at home is exactly why we do what we do.

Thank you so much for taking the time to share your experience. We’re truly grateful for your kind words. We’ll be sure to pass your feedback along to Joseph, he’ll be very happy to hear how much his help meant to you. Our entire team works hard to make sure every wearer feels supported, especially when dealing with something as important as life safety. We’re glad we were able to resolve the issue and get you back up and running. Thank you again for trusting UnaliWear and the Kanega Watch.

Thank you so much for your kind words. We’re honored that you placed your trust in us to help support your mother. Our team will be especially grateful to hear your feedback.

We really appreciate your feedback. It’s important to us that you feel supported and confident that help is available whenever you need it.

Thank you! We’re glad it’s working well for you. The daily battery swap is intentional, it allows the watch to be worn 24/7 without ever needing to remove it to charge, so protection is never interrupted.

Thank you! We’re so glad we could provide prompt support and get the replacement to you quickly.

Thank you so much for sharing this. We’ll be sure to pass your sincere thanks along to Eddie and the team, they’ll really appreciate it!

We really appreciate this feedback. It’s wonderful to hear that our team’s care and prompt service made a positive difference for you. Thank you for trusting us.

We’re happy to hear everything went smoothly and that your first call was a positive one. Thanks for taking the time to leave a review.

We appreciate your kind words, it’s great to hear the process was seamless and our customer service met your expectations.

We appreciate your feedback, it’s great to hear the battery replacement process was smooth and the watch is working well.

Thank you for the kind words. We’re glad our team’s politeness and expertise made a difference.

We’re sorry this experience was frustrating and appreciate the opportunity to clarify several points for anyone reading this review. When battery or display issues are reported, our team requests specific photos using sample images we provide so our engineers can accurately determine whether the issue is with the batteries, connectors, or the watch itself. In this case, the initially submitted photos did not match those examples, which delayed diagnosis. We recognize that gathering photos can be inconvenient, especially when a family member does not live nearby, but usable images are required before further action can be taken. We also want to address the claim that we were unresponsive. When our team requested additional photos and a follow-up call, the voicemail referenced here was left on Christmas Eve at approximately 2:30 PM, when our office was closed for the holiday. That timing unfortunately contributed to the perceived delay. We do not escalate or prioritize cases based on threats of negative reviews. Our support process and response timelines are consistent for all customers, regardless of outside pressure. Finally, it’s important to clarify the comparison made here. The Kanega Watch is a Class II medical alert device designed specifically for older adults. It connects directly to live emergency dispatch, does not require a paired phone, never has to be taken off to charge, and provides continuous, professionally monitored protection. An Apple Watch is a consumer smartwatch that relies on a tethered phone, requires corded charging every 18–24 hours, and depends on user interaction to place a 911 call. These are fundamentally different products built for very different use cases. We regret that this experience did not meet expectations and understand the decision to move to another solution. For families considering UnaliWear, we encourage reviewing how the Kanega Watch works, what is included in monitoring, and how it differs from consumer smartwatches so they can make the best choice for their needs.