UnaliWear

Thank you so much for your kind words. We’re glad the Kanega Watch and our support team have met your expectations, and that the Wi-Fi and cellular coverage combination has been a good fit for your needs.

Thank you so much for your kind words. Coming from someone with your background in homecare and senior support, this means a great deal to us. We’re grateful you chose the Kanega Watch and appreciate you recognizing the value of always on protection.

We’re glad to hear your wife’s watch was updated without needing to send it in. Thank you for sharing your experience!

We’re truly sorry to hear about your experience and understand your frustration. Fall detection is one of the most valuable safety features we offer, and it’s deeply important to us that you feel protected and confident using your Kanega Watch. While no fall detection technology on the market today is 100% accurate, it should never feel unreliable. False alerts or missed detections can be caused by several factors, including motion patterns, impact angles, or wearer activity level, but our team is committed to working with you to fine-tune your watch to your unique movement. Adjusting the sensitivity, as we did during your last call, is one step in that process, but we certainly should have followed up more thoroughly afterward, and we sincerely apologize for that oversight. Our Customer Success team team can review your watch’s performance history in detail and continue working with you until it’s calibrated properly. Please reach out to us directly at [email protected] or by calling 888-343-1513 so we can personally ensure your system is performing at its best. Your feedback is invaluable, it helps us improve our technology and service for all wearers who rely on us for their safety and peace of mind.

We’re so glad you were able to get help when you needed it most. Thank you for trusting the Kanega Watch to be there for you, this is exactly why we do what we do. Take care and stay safe!

We’re so glad we could help! Thank you for your kind words, providing prompt, caring support is always our goal.

Happy we could get it resolved for you so quickly!

We’re so glad to hear your dad is safe and that our team was able to help when it mattered most. Thank you for the kind words about our staff and service, we’ll pass your appreciation along! It’s an honor to be part of your family’s safety and peace of mind.

We are sorry to hear of your frustration and appreciate you sharing your feedback. Our team responded to your emails within a few hours on the same business day with your FedEx label, once the cancellation was processed with our finance team. During that time, we were also assisting other customers, and we regret that the process felt stressful for you. The Kanega Watch is designed to provide safety and independence for many older adults, but it does require some basic dexterity and interaction to use comfortably. In some situations, it may not be the best fit, and we understand that was the case here. Regarding returns: as outlined in our Terms & Conditions, a $75 restocking fee applies to all returns. This covers inspection, sanitization, and refurbishment testing, as returned devices can no longer be sold as new and must be prepared as refurbished units. We’re sorry the Kanega Watch was not a good fit for you and appreciate your feedback, which helps us continue to improve.

Thank you for the kind words, happy to help.

We are deeply honored to have been there for you in such a critical moment. Knowing the Kanega Watch helped get you the care you needed means everything to us. Thank you for trusting us and for sharing your experience, you remind us why we do what we do. Wishing you continued strength and healing.

Thank you for the kind words, happy to help.

Thank you for the kind words, happy to help.

We're very sorry to read your review and would like to clarify a few important points for the sake of accuracy and transparency. When we received your voicemails, our team returned your call within the hour, not “nobody called back,” as stated. During that call, we acknowledged the billing error, explained the oversight, and immediately processed a full refund. That refund was issued within the same hour. Regarding the return label, we’re sorry if it didn’t come through as expected, it shows as delivered and may have gone to a spam folder. Had we been made aware that you hadn’t received it in June, we absolutely would have re-sent it. We make every effort to ensure a smooth return process when notified of any issues. While we understand there were some challenges early in your experience, we received no additional reports of issues in the six months before you chose to end service. This led us to believe that you were satisfied with the service. Most critically, when your loved one needed help, the Kanega Watch connected them to our emergency response team, delivering the support they needed. That’s the outcome we care most deeply about. We regret that your experience didn’t reflect the care and responsiveness we aim to provide. If there’s anything still unresolved, we’re here and ready to assist. We hope you find a device for your parents that is a better fit and provides the peace of mind you seek.

Thank you Susan, we are so happy to hear that another wearer is able to extend their independence. We appreciate you putting your trust in us.

Thank you for the kind words, happy to help.

Thank you for the kind words. Please remember, if you are having any challenges, give us a call and we will help correct the issue.

Thank you for your review Malcolm. All the best and stay well and safe :)

We are sorry to hear about your fall, but happy to hear you received the assistance you needed. Please let us know if you need additional help or information.

Thank you for your review. All the best and stay well and safe :)