UnaliWear

Thank you so much for your thoughtful review. Providing prompt, knowledgeable support is something we take great pride in, and we're thrilled to hear we were able to resolve your issue so quickly. We'll be sure to share your kind words with our team!

Thank you for your kind words! We're glad you're enjoying both the watch and our service. We're also happy we were able to reach out and help clarify the battery replacement process. As always, if you ever have questions, we're just a phone call away.

Thank you for sharing your family's experience. We're so sorry your father suffered a stroke, but we're grateful the Kanega Watch was able to help get him the attention he needed quickly. We wish him a continued recovery and appreciate your trust in UnaliWear.

Thank you for your kind words! We're delighted to hear your experience has been positive so far. We'll be sure to share your compliments with our support team, they'll truly appreciate the recognition.

Thank you for giving us the opportunity to make things right. We're glad we were able to resolve the issues and appreciate your trust in UnaliWear.

Thank you for your thoughtful review. We're delighted to hear that our team provided the patience, responsiveness, and support you deserved. We'll be sure to share your kind words with Eddie, he'll truly appreciate the recognition.

Thank you for your honest feedback. Everyone's activity level is different, which is why the Kanega Watch allows the fall detection sensitivity to be adjusted. If you haven't already, we'd be happy to work with you to find settings that better fit your daily routine.

Thank you for sharing your experience! We're glad our team was able to help quickly and get a replacement battery on its way. Hopefully that original battery turns up someday, but we're happy you didn't have to wait long to get back up and running.

Thank you for sharing your experience. We're glad you appreciate the additional peace of mind that comes from keeping emergency contacts informed. Helping both wearers and their families stay connected during an emergency is incredibly important to us.

Thank you! Knowing help is just a button press or voice command away can make all the difference.

Thank you for your kind words! We'll be sure to share them with the team.

Thank you for taking the time to share such a detailed review. We're glad the battery issue was resolved quickly and that you've found the watch comfortable to wear throughout your daily activities. We especially appreciate your comments about the false alarms being easy to cancel and the battery life exceeding your expectations. We'll also pass along your feedback about the date display and band options to our team. Thank you for choosing the Kanega Watch, and we're delighted to hear you're very satisfied with your decision.

Thank you for sharing your experience. We're sorry you experienced a fall, but we're glad the Kanega Watch was able to quickly connect you to help. Even when family is nearby, having emergency assistance available can provide valuable peace of mind. We wish you a continued recovery.

Thank you for sharing your experience. The Kanega Watch is designed with safety and continuous wearability as the priority, which means it may not be the perfect fit for every wrist size. We're glad our team was able to work with you to adjust the sensitivity and improve your experience.

Thank you for the honest feedback. While nobody likes needing a medical alert device, we're glad the Kanega Watch is providing the protection you need and that our team was able to help you get comfortable with it. We truly appreciate your kind words about our support staff.

Thank you so much for sharing your experience. We're honored to play a small role in helping your father maintain his independence while giving your family greater peace of mind. Knowing that help can be reached quickly when it's needed most is exactly why we do what we do. We truly appreciate your kind words about our customer service team.

We’re sorry this experience did not meet expectations, but we do want to clarify several points. Fall detection technology is not 100% perfect across any device or manufacturer, which is why the Kanega Watch includes adjustable sensitivity settings and multiple ways to request help. In this case, the wearer remained extremely active, including still working and regularly riding his bicycle. Some of the alerts referenced here occurred while biking. After the reported fall, our team discussed adjusting the sensitivity level to better match his activity level, but those adjustments were declined before service was ended. We also want to clarify that the replacement batteries referenced here were physically damaged. Based on his specific situation, he was not charged replacement cost for those batteries and was only charged shipping for the second replacement battery. Regarding the shipment return alert, customers are instructed to power down the watch before mailing it back specifically to prevent emergency alerts during transit. In this case, the device was shipped while still active, which triggered the response. The wearer later acknowledged this oversight directly to our team. When issues were reported, our support team responded, troubleshooting steps were provided, sensitivity adjustments were discussed, replacement components were sent, and a full refund was already approved despite the account being active beyond the standard 30-day return window. We understand that every medical alert device may not be the right fit for every individual situation, and we genuinely wish your father the very best moving forward and hope he finds a solution better suited to his needs.

Thank you for your kind words. We’re so glad our team was able to answer your questions and help you feel confident wearing your new Kanega Watch.

We’re sorry for the frustration, but we do want to clarify the timeline for anyone reading this review. Your return was received and processed for refund. However, after the return was initiated, a payment dispute/chargeback was also filed with the card issuer. When a dispute is active, refunds are temporarily paused because the disputed funds are already being reviewed through the banking system, and issuing both a refund and losing the dispute could result in duplicate reimbursement. This was discussed by phone earlier today, and now that the dispute process has been adjudicated, your refund was processed and the details were communicated to you during that call. We understand delays are frustrating and appreciate your patience now that the banking process is resolved.

Thank you so much for your kind words. We’ll be sure to share this, he’ll truly appreciate hearing it. We’re glad he was able to help resolve the battery issue and make the process easy for you.