Medically very effective !
Medically very effective ! Cool watch and also fun to wear !!!
Reply from UnaliWear2026-05-06
Thank you! We’re so glad you’re finding the Kanega Watch both effective and enjoyable to wear.
About UnaliWear
Data updated- Website
- unaliwear.com
- Category
- Health & Medical
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 100% (6/6)
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Is UnaliWear legit?
UnaliWear (unaliwear.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I live in a rural area and have…
I live in a rural area and have Starlink. Company spent a lot of time helping me connect with the internet.
Reply from UnaliWear2026-04-22
Thank you for sharing that! We know rural connectivity can be challenging, so we’re glad our team could take the time to help get everything set up with Starlink.
Excellent experience and very helpful
Reply from UnaliWear2026-04-22
We appreciate your kind words, happy we could help!
Receiving and getting started with this…
Receiving and getting started with this watch was actually quite easy. The only issue I’ve had so far was a battery that wouldn’t charge and a sensitivity of the device.
Reply from UnaliWear2026-03-31
Thank you for sharing your experience. We’re glad getting started was easy, and we appreciate you letting us address and correct the battery and sensitivity issues.
Great Watch
So far I really like my new watch. The idea that you can change the batteries while still wearing the watch is a big plus. It's only detected a fall once when there wasn't a fall and once it was going to call the operator when I was just sitting in my chair. I think it's a wonderful piece of equipment.
Reply from UnaliWear2026-03-17
Thank you for the kind words! We're glad you're enjoying your watch and the convenience of being able to change the batteries without removing it. If you ever have questions about alerts or settings, or want to make any adjustments, our team is always happy to help.
Just what I needed
My husband passed away a few years ago and, living alone, I and my family felt I needed a medical alert device particularly at night when I am by myself. The Kanega Watch has been a great solution. I thought I would only wear it at night, but I find I wear it all the time. People are always asking me about it and I like to show it off by asking Fred the time. Most importantly, it's given me and my family the peace of mind we all need that I can get easily help if necessary in an emergency. Plus, the customer service has been so nice and supportive. Highly recommend.
Reply from UnaliWear2026-03-16
Thank you so much for sharing your experience. We’re honored that the Kanega Watch has been able to provide you and your family with peace of mind. It’s wonderful to hear that it’s become a natural part of your day, and we love that you enjoy showing it off by asking Fred the time! Our team works hard to make sure every wearer feels supported and safe, so your kind words about our customer service truly mean a lot. Thank you again for trusting UnaliWear and for recommending the Kanega Watch.
With this Company fAILURE IS NOT AN OPTION.
Number 1 is the personal attention the Company gave me as a new client.
Reply from UnaliWear2026-03-16
Thank you for sharing that. Providing personal attention and support to every new wearer is very important to us, and we’re glad you felt that from the start.
Great watch & great service
NO only is the watch great.. but the customer service is excellent. We had a problem with the band staying latched and they immediately sent us 2 different new bands so that we could select which one we liked best. This watch has given me, the caregiver, peace of mind.. allowing me to go to the store and leave my husband at home without worrying if he falls.
Reply from UnaliWear2026-03-10
Thank you so much for sharing your experience. We’re glad the new bands helped resolve the issue, and it means a lot to hear that the watch is giving you peace of mind as a caregiver. Supporting families and helping loved ones stay safe at home is exactly why we do what we do.
They are very efficient and very…
They are very efficient and very helpful in situations or problems you don’t understand. They go out of their way to help you. The crown/side button was not working. I was not able to cancel the call to the dispatcher n it was a false alarm . I used my phone to cancel. Their customer service personal are amazing. Joseph was very helpful very kind n very patient and very understanding. They after analyzing the problem, the phone had to be replaced. The Kanega Watch Company cares about their customers and their safety. I don’t believe you’ll find a company like Kanega Watch that cares about their customers like they do. God Bless all off the personnel and the Kanega Watch company.
Reply from UnaliWear2026-03-10
Thank you so much for taking the time to share your experience. We’re truly grateful for your kind words. We’ll be sure to pass your feedback along to Joseph, he’ll be very happy to hear how much his help meant to you. Our entire team works hard to make sure every wearer feels supported, especially when dealing with something as important as life safety. We’re glad we were able to resolve the issue and get you back up and running. Thank you again for trusting UnaliWear and the Kanega Watch.
Customer support went above and beyond…
Customer support went above and beyond in supporting my mother. I wish that I could put 10 stars. I'm blessed that I have put my faith in Unaliwear and the Kanega watch.
Reply from UnaliWear2026-03-07
Thank you so much for your kind words. We’re honored that you placed your trust in us to help support your mother. Our team will be especially grateful to hear your feedback.
The help provided by the reps was…
The help provided by the reps was excellent. I had the feeling I could call anytime and I could get help. It’s so important to know that you can get help with your problems anytime.
Reply from UnaliWear2026-03-03
We really appreciate your feedback. It’s important to us that you feel supported and confident that help is available whenever you need it.
Need to change batteries daily
Watch works well! But you need to change the batteries daily!
Reply from UnaliWear2026-02-18
Thank you! We’re glad it’s working well for you. The daily battery swap is intentional, it allows the watch to be worn 24/7 without ever needing to remove it to charge, so protection is never interrupted.
Customer service is excellent
Customer service is excellent. Prompt replacement.
Reply from UnaliWear2026-02-18
Thank you! We’re so glad we could provide prompt support and get the replacement to you quickly.
Eddie & their team have been Great in…
Eddie & their team have been Great in helping me get what I need in a very effective manner.Please give that team my Sincere Thanks Virginia Sewing 913 972 6717
Reply from UnaliWear2026-02-05
Thank you so much for sharing this. We’ll be sure to pass your sincere thanks along to Eddie and the team, they’ll really appreciate it!
You have the best customer service of…
You have the best customer service of any mail order.company. Everyone I speak to is pleasant, kind, and are very attentive to my needs. The prompt service makes me even more happy . Thank you for everything.
Reply from UnaliWear2026-02-05
We really appreciate this feedback. It’s wonderful to hear that our team’s care and prompt service made a positive difference for you. Thank you for trusting us.
EASY
Despite negative reviews I read before purchase, I find no problem changing batteries. I called to get the wrist band tightened. That was easy, too. Tech also sent the youtube. This was my first call after buying the watch.
Reply from UnaliWear2026-01-29
We’re happy to hear everything went smoothly and that your first call was a positive one. Thanks for taking the time to leave a review.
It was a seamless transaction
It was a seamless transaction. Customer service was great.
Reply from UnaliWear2026-01-27
We appreciate your kind words, it’s great to hear the process was seamless and our customer service met your expectations.
Works as advertised
Works as advertised. Replaced nonfunctional battery easily and quickly.
Reply from UnaliWear2026-01-28
We appreciate your feedback, it’s great to hear the battery replacement process was smooth and the watch is working well.
The politeness
The politeness, listening, efficiency, knowledge
Reply from UnaliWear2026-01-27
Thank you for the kind words. We’re glad our team’s politeness and expertise made a difference.
DO NOT BUY UnaliWear KANEGA FALL WATCH!
DO NOT BUY UnaliWear KANEGA FALL WATCH! We bought one for my 94 year old mom about 18 months ago. Just over 12 months in, the batteries became wonky. After several back and forth sending pictures of the watch and batteries so their "engineers could look at it," they sent mom two new batteries. And charged her for shipping. A few months later, the watch again became dicey, with the battery display showing the ⚠️ icon. We contacted them again, were told to send more pictures so their "engineers could look at it" again. This time, no response. Sent them again asking if they had received them. No response. Sent a third email threatening social media vengeance. Got a call within a half hour. They had received the pictures and their "engineers were looking at it." By this time, the watch had completely stopped working. She couldn't even tell the time on it. She was totally disgusted with their customer service (and so were we). I was told to send a couple more specific pictures and to call them when I was with mom. Called when I was with mom. Got voice mail. They called back after I got home. I explained this wasn't working for us. That it would have been helpful had they communicated that they had received the first set of pictures. That my mom had been without fall protection now for three weeks and the monitoring costs she has paid are $60/month. They told me they would get back to me when so their "engineers had looked at it." This was last Friday, the day after Christmas. I gave them until today before I unleashed social media reviews. Crickets. So here's my review. Zero stars. $1,600 in and nothing to show for it. P.S. we just took mom over and bought an Apple Watch 11. No monthly monitoring fees and it does everything the Kanega Watch was SUPPOSED to do. For less money. UPDATE AFTER UNALIWEAR RESPONSE: UnaliWear not the full story. Our first set of pictures were emailed Dec 18. No response that you received them. Second email with a "did you receive this email?" sent on Dec 22. Third email threatening social media reviews sent on Dec 24. I had a phone call within a half hour saying the INITIAL email and pictures HAD been received. Sent more pictures as requested and explained how communication (a simple "hey, we received your email") would have been much better customer service. After the email on the 24th, no response and I emailed expressing our frustration on Dec 27. Still no response. Emailed on Dec 29 to cancel immediately. So don't try and blame this on the Christmas holiday. PLUS, people fall on holidays, so having a working fall watch just might be critical even on Christmas. We would hope our $65/mo would also cover service on a holiday.
Reply from UnaliWear2025-12-31
We’re sorry this experience was frustrating and appreciate the opportunity to clarify several points for anyone reading this review. When battery or display issues are reported, our team requests specific photos using sample images we provide so our engineers can accurately determine whether the issue is with the batteries, connectors, or the watch itself. In this case, the initially submitted photos did not match those examples, which delayed diagnosis. We recognize that gathering photos can be inconvenient, especially when a family member does not live nearby, but usable images are required before further action can be taken. We also want to address the claim that we were unresponsive. When our team requested additional photos and a follow-up call, the voicemail referenced here was left on Christmas Eve at approximately 2:30 PM, when our office was closed for the holiday. That timing unfortunately contributed to the perceived delay. We do not escalate or prioritize cases based on threats of negative reviews. Our support process and response timelines are consistent for all customers, regardless of outside pressure. Finally, it’s important to clarify the comparison made here. The Kanega Watch is a Class II medical alert device designed specifically for older adults. It connects directly to live emergency dispatch, does not require a paired phone, never has to be taken off to charge, and provides continuous, professionally monitored protection. An Apple Watch is a consumer smartwatch that relies on a tethered phone, requires corded charging every 18–24 hours, and depends on user interaction to place a 911 call. These are fundamentally different products built for very different use cases. We regret that this experience did not meet expectations and understand the decision to move to another solution. For families considering UnaliWear, we encourage reviewing how the Kanega Watch works, what is included in monitoring, and how it differs from consumer smartwatches so they can make the best choice for their needs.