UnaliWear (unaliwear.com) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 53 of them were added in the last 12 months. Last updated 2026-08-10.
Good customer service. Product meets the seller’s claims. Use of home WiFi and cell services meets my needs when other cell-only services did not. Thank you!
Thank you so much for your kind words. We’re glad the Kanega Watch and our support team have met your expectations, and that the Wi-Fi and cellular coverage combination has been a good fit for your needs.
Both of the guys who helped me were terrific. I love my watch and recommend it to many seniors. As a retired(retired at 81 years old) homecare leader and educator, I researched for six months. This is the best product for seniors because it is always charged.
Thank you so much for your kind words. Coming from someone with your background in homecare and senior support, this means a great deal to us. We’re grateful you chose the Kanega Watch and appreciate you recognizing the value of always on protection.
We were able to get my wife's Watch updated with out sending it in.
We’re glad to hear your wife’s watch was updated without needing to send it in. Thank you for sharing your experience!
Because I live alone at the end of a rural dirt road, I was excited to give myself the Kanega Watch as a 77th birthday gift. It seemed perfect for me. Unfortunately, the much-advertised fall detection has not worked as advertised. In the 7 months I have been wearing the Kanega Watch, it has detected more than 100 falls, none of which have been real falls. In those same 7 months, I have had 3 real falls, none of which have triggered a fall detection alert. When I called customer service to discuss what seems to be a faulty watch, I was advised that no fall detection system is 100%; I pointed out that this one is 0%. (I would expect it to be at least 50%, better than chance.) I was then given instructions to take several photos of my watch and its batteries and to submit them, which I did. The next day, I came home to a message on my answering machine that the photos showed no problems with my watch, and that the problem had been solved by turning up the sensitivity on my fall detection; if I had any further questions, I could call back at the customer service number. When I did call back, I got the "all our agents are busy; leave a message and we'll call you back" message. Except that no one has ever called back, which has been my experience several times. The bottom line is that I adopted this system for the advertised "peace of mind," but I have no faith that, if I actually fell unconscious and could not call for help, the fall detection system would actually alert and send help.
We’re truly sorry to hear about your experience and understand your frustration. Fall detection is one of the most valuable safety features we offer, and it’s deeply important to us that you feel protected and confident using your Kanega Watch. While no fall detection technology on the market today is 100% accurate, it should never feel unreliable. False alerts or missed detections can be caused by several factors, including motion patterns, impact angles, or wearer activity level, but our team is committed to working with you to fine-tune your watch to your unique movement. Adjusting the sensitivity, as we did during your last call, is one step in that process, but we certainly should have followed up more thoroughly afterward, and we sincerely apologize for that oversight. Our Customer Success team team can review your watch’s performance history in detail and continue working with you until it’s calibrated properly. Please reach out to us directly at [email protected] or by calling 888-343-1513 so we can personally ensure your system is performing at its best. Your feedback is invaluable, it helps us improve our technology and service for all wearers who rely on us for their safety and peace of mind.
I fell down, 1 am lighted room, my mind foggy and could not get myself organized enough to get up. I pressed my Kanali watch button for service. Not too long, 4 husky emergency service men from the fire department came, whisked me up off floor, saw me safely to bed. Next morning, I wondered if I had a bad dream. However a large bruise on my arm made clear it really happened. The cause of my foggy brain was taking my sleep aid out of normal sequence.I did not expect to take effect so quickly.
We’re so glad you were able to get help when you needed it most. Thank you for trusting the Kanega Watch to be there for you, this is exactly why we do what we do. Take care and stay safe!
Could not have been more helpful. Promptly fixed my problem
We’re so glad we could help! Thank you for your kind words, providing prompt, caring support is always our goal.
Happy we could get it resolved for you so quickly!
We love the product, and the customer service is amazing! Every time we have had a challenge, we have gotten help very quickly and the problem has been fixed sooner than we thought possible. The staff are very helpful, patient, and thorough. Dad used his watch once to call for help, and the call center person was very easy to work with.
We’re so glad to hear your dad is safe and that our team was able to help when it mattered most. Thank you for the kind words about our staff and service, we’ll pass your appreciation along! It’s an honor to be part of your family’s safety and peace of mind.
Kanega watch is horrible. I am 96 and I admit anything tech is not my best friend. #1. Difficulity in opening and closing clasp . #2. Operating instructions were difficult to,follow #3. Returning this watch was a bloody nightmare. Sent countless emails asking for the promised Fed Ex Delivery label. No one answers the phone. After sending at least 4 plus messages with the big red exclamation point icon. They were returned to me .finally disgusted with the process sent another email saying I would contact Visa to stop payment. That finally got a response with the Fed Ex return label. It was returned today,9/31. And the restocking fee of $75 is simply greed. In perfect condition, two of batteries never charged. Restocking of $25 is acceptable but $75 again is simply greed on Unaliwears End. So beware.
We are sorry to hear of your frustration and appreciate you sharing your feedback. Our team responded to your emails within a few hours on the same business day with your FedEx label, once the cancellation was processed with our finance team. During that time, we were also assisting other customers, and we regret that the process felt stressful for you. The Kanega Watch is designed to provide safety and independence for many older adults, but it does require some basic dexterity and interaction to use comfortably. In some situations, it may not be the best fit, and we understand that was the case here. Regarding returns: as outlined in our Terms & Conditions, a $75 restocking fee applies to all returns. This covers inspection, sanitization, and refurbishment testing, as returned devices can no longer be sold as new and must be prepared as refurbished units. We’re sorry the Kanega Watch was not a good fit for you and appreciate your feedback, which helps us continue to improve.
Joseph was great; very patient and delivered clear instructions to help me get my mother’s watch up and running again. So appreciate Unaliwear’s customer service.
Thank you for the kind words, happy to help.
Truly amazing customer support. This alert system actually saved my life last week. I fell, knocked unconscious. Ems was automatically notified without me having to "push any button". Everyone needs this watch, not just elderly. Young people can just as easily be alone, without any means of getting support. Even if I never have to use this system again, it saved my life and that's worth everything.
We are deeply honored to have been there for you in such a critical moment. Knowing the Kanega Watch helped get you the care you needed means everything to us. Thank you for trusting us and for sharing your experience, you remind us why we do what we do. Wishing you continued strength and healing.
Joseph was very polite and thorough in explaining the solution to my broken battery problem. He will be sending out 2 new ones ASAP.
Thank you for the kind words, happy to help.
Thank you for the kind words, happy to help.
I ordered 2 watches, one each for my parents. The watches never worked properly. They would constantly send false alarms, with no fall or impact events. They fit badly; the small was swimming on my mother's wrist. One of the watches stopped functioning entirely; I had to send photos in to prove that we had not broken the watch. Once proven, we were sent a replacement watch, which also failed after a couple of months. I decided to cancel our service contract. I called on June 30th and cancelled the contract. On July 3rd, my credit card was charged $1558.80. I called to complain, and all I get is a chance to leave a voicemail. NOBODY CALLED ME BACK - OUTRAGEOUS! When I cancelled, I was offered the opportunity to send the watches back for a partial refund. I NEVER RECEIVED THE PROMISED MAILING LABEL! I wish I had never seen the very favorable review in the NY Times on Wirecutter. I feel so mislead, and burned. And I'm out almost $2000!
We're very sorry to read your review and would like to clarify a few important points for the sake of accuracy and transparency. When we received your voicemails, our team returned your call within the hour, not “nobody called back,” as stated. During that call, we acknowledged the billing error, explained the oversight, and immediately processed a full refund. That refund was issued within the same hour. Regarding the return label, we’re sorry if it didn’t come through as expected, it shows as delivered and may have gone to a spam folder. Had we been made aware that you hadn’t received it in June, we absolutely would have re-sent it. We make every effort to ensure a smooth return process when notified of any issues. While we understand there were some challenges early in your experience, we received no additional reports of issues in the six months before you chose to end service. This led us to believe that you were satisfied with the service. Most critically, when your loved one needed help, the Kanega Watch connected them to our emergency response team, delivering the support they needed. That’s the outcome we care most deeply about. We regret that your experience didn’t reflect the care and responsiveness we aim to provide. If there’s anything still unresolved, we’re here and ready to assist. We hope you find a device for your parents that is a better fit and provides the peace of mind you seek.
We purchased this watch for my mother in law and have been extremely happy. It gives us piece of mind, and she was also happy to know that her worse fears of falling when alone are now unfounded. She is 92 and still living independantly. I wish this watch would have been available to extend my own mother’s opportunity to do the same. Customer service and technical support are always extremely helpful.
Thank you Susan, we are so happy to hear that another wearer is able to extend their independence. We appreciate you putting your trust in us.
Was able to change my credit card info and delete several reminders.customer service was very helpful.
Thank you for the kind words, happy to help.
I could not be more pleased with their support. They have always helped me out. Also, I left the watch on the counter for several days because I was having problems with the warchband, they noticed the watch wasn't moving and reached out to me.
Thank you for the kind words. Please remember, if you are having any challenges, give us a call and we will help correct the issue.
I have had this useful watch/alarm/voice transmitter/etc. for several years now and it is a very important part for my health maintenance. The use functions are straight forward for the primary functions which I use: time, date, battery charging/exchange/replacement over time are easy and convenient and notifications of false falls is most reassuring. Questions, advice and help by phone or email has been accurate prompt and helpful. Thank you for this very useful device and service. Malcolm
Thank you for your review Malcolm. All the best and stay well and safe :)
I fell while changing my clothes and hit my head on the corner of my bedroom wall. Immediately Kanega watch was notified that I had fallen and i said the "magic word" and they notified the fire department and my daughter and remained with me on the line while I lay on the floor The fire department was their in minutes. I could not reach my phone so I believe Kanega saved me from a disastrous result.
We are sorry to hear about your fall, but happy to hear you received the assistance you needed. Please let us know if you need additional help or information.
Michael was extremely helpful with my battery order.
Thank you for your review. All the best and stay well and safe :)
61 reviews matching