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美丽与健康

UNIQSO

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关于 UNIQSO

数据更新
网站
uniqso.com
分类
美丽与健康
所在地
马来西亚
状态
待认证
近 12 个月
19 条评价
差评回复率
94%(364/388 条)
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商家自述

About usWe are online store of beautyBuy cheap & quality cosplay wigs, colored contact lenses/circle lenses, skin & eye care products culled from Japan & Korea.Shop now

UNIQSO靠谱吗?

UNIQSO(uniqso.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 969 条用户评价,属于美丽与健康分类,口碑一般。21% 的评价为 1 星,差评比例偏高;商家回复了 94% 的差评;近 12 个月新增 19 条。数据最后更新于 2026-10-25。

用户怎么说

I once bought lenses from them which…

I once bought lenses from them which came perfectly and how they should be. Almost two years later I bought the same once again, but they brought up a new system where is now per lense you pay and had on the product buy 1 get two stuff for lenses that had no opacity? I‘ve made the mistake of only having one in my cart and purchasing but I‘ve messaged them right away that I‘ve done this mistake. Fast forward it only arrived one lens pack not pair, I directly messaged costumer service but this time threw a other system, and their they said that that I have two options: pay for lens again with shipping or return and only get 90% back, meanwhile having to pay for shipping and ect. Second one I knew from their returns informations, but having to pay for another lens and shipping for lenses that should‘ve arrived with together since their literally opacity 0 and only 0 as the only option from the product?? And I‘ve been ignored countless times, I’m willing to pay for shipping but the full product?? by support not giving any solutions or real explanations ect just messed up system do to for contacts with 0 opacity. I’m since trying for almost a month to get the other lens.

UNIQSO 回复2024-04-01

Hi, since you have only paid for 1 single lens, we hope you can understand that it is logical to pay for the other single lens. Our support team has even offered discount for that 1 single lens so we trust it is a fair solution instead of hoping for us to send the 1 single lens for free.

Great Experience! I've placed five orders now in total

I've been ordering from Uniqso since 2022 and I have never had any issues with my packages or the customer support! Things are always shipped on time and arrived within the specified time-frame, and when I've ordered express shipping, things have always showed up quickly! Because I've only ever had good experiences, I was curious about where the 4.1 score came from but I see that almost ALL of the negative customer ratings come from lack of basic understanding of how online shopping or shipping works and blaming the business for it. (Eg. Things being held at customs. Not following tracking information. Wait times. Not reaching out to the company when things are lost in transit... etc. None of these actually fall on the responsibility of the business.)

I placed my order a few months ago but…

I placed my order a few months ago but I didn’t receive that package yet so well I tried to contact you guys and then on March 7. You give me back my refund but I wait many days for that order. so that doesn’t make me feel so comfortable, I buy it because I want it then I wait a month more but I didn’t receive the package. I think I wait I just wait too long.

UNIQSO 回复2024-03-22

Hi, we have checked with our support team and we did not receive any previous email from you. Your order was also placed last month (5th February) instead of a few months ago. Lastly, we actually sent a follow up email to you on 9th February regarding the item being out of stock and since we did not receive any reply from you after 1 month, we went ahead to cancel and refund the order to you. If you need assistance, please email [email protected] and we will be glad to assist.

Support was lacking

Support was lacking. Shipped late, and was held in customs before being returned to sender. I know that wasn’t my fault, because it happened to my girlfriend and two of our friends too. Paid 40 bucks and only got a refund after I said I’d dispute it with my bank. Wasted time and money, pinky paradise is def a better option

UNIQSO 回复2024-03-22

Hi, kindly be informed that we take 3-4 working days to process the order thus the order was shipped within the timeframe. It is unfortunate that the parcel was held at your local custom which we hope you can understand is beyond our control as well. Lastly, we did not ignore your emails as we have explained we take 2-3 working days to reply to enquiry emails. It is our company policy to refund the order if the order is stuck at custom and not due to you threatening to dispute with your bank.

You did not write my phone number

You did not write my phone number, door number or apartment information on my order, so my cargo was waiting at the branch and was returned without my knowledge. Because my phone number was not on it, I was not informed.

UNIQSO 回复2024-03-18

Hi, the shipping label has the shipping address that was provided by you during checkout. The phone number is not included as shipping company does not allow it due to sensitive information which is to protect your personal data as well. We have always encourage our customer to track the shipping status closely upon receiving the shipping information.

I never received my package. No refund.

I never received my package. I input all of my shipping information correctly to find out when checking a confirmation of my order that it was all changed with a bunch of errors. I was refused a refund, even when the situation was not my fault.

UNIQSO 回复2024-03-14

Hi, our support team has informed you that the insufficient address was due to the apartment number not provided to us during checkout. We have provided our offer to you which we have not receive any reply from you since 2 months ago. If you need assistance, please email [email protected] and we will be glad to assist.

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