UNIQSO

Shipping and communication about item…

Shipping and communication about item took a while to response.

Uniqso always has the contacts I need!

Uniqso always has the contacts I need!! They are very well priced, the website is easy to go through, and I always love that they have non-prescription options for their contacts!!

super helpful and quick responses!

timely shipping and great product

timely shipping and great product! exactly as expected, quality contacts that continue to hold up for the year time, and great color/prescription function!

Forever a fan :)

Always a fan of Uniqso and their products, will most likely be back again for more products soon! Thank you for your existence my dearest Uniqso. <3

Have been a Uniqso customer three or…

Have been a Uniqso customer three or four years now. I’m always satisfied. They have the best selection of colored contacts with prescription in many cases.

Very happy with purchase

Very happy with purchase from start to finish. Package arrived as ordered and sooner than we expected. We will be ordering again.

Reliable and timely

Uniqso has always been reliable with both service and timing- there are several other companies where I've ordered expedited shipping and it hasn't come in any quicker, but Uniqso's deliveries have always been quick priority. In my experience, they've always included contact lense cases, which is helpful in knowing I won't need to do it later on. The little container the lenses come in is usually pretty easy to open, and always thoroughly sealed. Love this brand of contact lenses ^ ^

Review!

Quick shipping, good material, absolutely beautiful and comfortable lenses!!

I buy all my cosplay contact lenses…

I buy all my cosplay contact lenses from UNIQSO! I recently had a problem with one of my orders and they communicated and helped me solve my issue as soon as they could. They’re really nice and I love their options of colored lenses!

Scammed. After two years, I’ve still received no compensation for my missing item.

If I could give this company zero stars, I would. Despite the fact that I ordered this two years ago, it never arrived. I continuously waited for months, and there was no sign of it. Nothing ever arrived at my house, yet it was marked as delivered. I waited another year after contacting the company, hoping for any sort of information back about it. Fast forward two years, and it’s almost July of 2024. I placed this order around spring or summer of 2022. I never received any compensation, any apology, or any replacement. My money was wasted, and I don’t even live at the address anymore because it has been so long. This was a serious injustice, and I hope that other customers won’t have to deal with what I have. I can’t believe I got scammed with something that I was so happy about receiving. I tell everyone that I meet at conventions to never use this company, they’re going to cheat you out of your money without offering even an apology. I hope that they get shut down, or give compensation to every single customer that they’ve scammed. I don’t even know how they’re still in business.. I can’t even reach them about the issue anymore.

Greedy company who avoids responsibility and treats all customers like they're Scammers, and gaslights and lies publicly

I placed an order on May 21st for three pairs of lenses (or beause of their new order system, 6 lenses.) That night, I revieve an email stating that one of the lenses was out if stock due their last one being 'Damaged' and asking me what I would like to do. Very important: My prescriptions is a -4.75 . I needed these len's fast so I ordered a -5.00 due to-4.75 being out of stock. Fast forward to June 20th, I still have not recieved the package despite recievinf the shipped out email and tracking number on time a month ago. I go to check, only to find out the tracking number does not exists and the package was never shipped out. Cue me emailing, to which I recieved no responses ever. I tried emailing directly, replying again to the email THEY sent me, and filling out their contact form on their site. A total of 8 attempts, all ignored. Later in june, I suddenly recieve an email saying that "good news, the -5.00 has been restocked and they can ow proceed eith my order". NEVER did I give them petmission to gold my order for a restock. I told them to switch it to a 4.50. Not once did they ever send me an email informing me they were waiting for a restock, nor do i recall that being an option. I did not consent to my order being held for a resrock, as i needed IT FAST. Immediately i replied ans told them since they have ig ored all my communication attemots and apparently waited for a whole resrock to happen against my wishes, to please change it to a -4.75, which is now in srock and defeats the purposes of me having ordered a -5.00 to begin with. Finally, I leave a comment about this on their Instagram to warn others about the lack of communication and the failure to provide the items. They immediately get back to me, and start claiming that there was a 'misunderstanding' and every single of my emails and contact forms went to spam. I do not believe this for one second, as how could responses from their own contact form, from an account that has placed orders, go into spam. They then claim that be ause they have already now shipped the package, it is too late to make any changes ans they will only provide me with the correct lens after the package arrives and I 'kindly' provide a picture of the -5.00 cut up, at which point they'll ship a new one which would result in me having to wait AGAIN, essentially meaning I would not recieve the lens until August. I replied back outright telling them this was unacceptable as I had gone to every length to contact them, and not once had they had the permission to wait so long to ship the package in the first place. They reply again, this time offering to refund the whole order, but again, if they do they 'kindly request' that I then provide them with Pictures of all the lenses once they arrive cut up for their 'record keeping purposes'. I lost it at this, telling them that it was not my responsibility in this situation to be 'earning' co ornsation, nor should it be on me to be providing things for their records when they have done nothing but mess up this order, and that any company that cared about their customers would not be making demands like this and treating all their customers like scammers just to recieve a product that they paid for, didn' recieve until it became redundant, and then still refused to help. Their response to this was to delete my account entirely. Uniqso would rather delete a 7 year customers account then part with a single contact lens (which is now how they are sold anyway), to make ammendment for their clinical errors. As you can see below they are still continuing to avoid responsibility a d are trying to shift the lame k to me, after they had delayed the shipment by over a month without Informing or asking,and after i had already given instructions on what to do about the out of stock lens.They are blithley ignoring the part where they delayed shipping the order on time without informing me,ans the reason I 'requested' a change was bevause they did that, it defeated the purpose of my order, as if I had known they were going to force me to wait for a resrock and ignore my choice (again, waiting for a resrock is not one kf their listed solutions to an out of stock lens), I would not have placed the order as I needed the lens fast. Since they postponed it to that point, I had replied within minutes of that email explaining this and telling them to change it, and it's only after they ship it out did they suddenly become responsive, since they could now paint this as me requesting a change too late (whereas if it had shipped when it was supposed to, I would not have requested a change at all) Please bear in mind there gaslighting tendencies, something noted in otherl reviews, in addition to their habit of 'loosing' email. In addition, I have email proof that Uniqso deactivated my account, so please keep in mind that they are now blatantly lying in public as well.

Super comfortable and they look amazing!

birdladyleesh美国 · 写过 1 条评价 · 已认证 · 体验于 2024-05-14 · 发表于 2024-06-27

great selection of contacts!

great selection of contacts with reasonable shipping time. customer service was also helpful with registering my account! thank you!

super nice

super nice and fast

Fast Shipping

Contacts came in at a reasonable time. The color is vibrant and really stands out. The red contacts you can see red in your line a vision, but this is my first time wearing colored contacts. So this might be common.

My package never came.

My package never came. They made me wait for a refund which wasn’t even a full refund. They only refunded me shipping which is way less than what I paid for.

First time ordering from them and they…

First time ordering from them and they are amazing and comfortable and look amazing for my cosplay and conversations

Affordable Colored Prescription Contacts

I had no idea they made prescription colored contacts that were affordable now! According to the description, I ordered an exact match to my normal prescription; however, when I received them, the strength was correct, but the curve and diameter where not the same as in the description. I understand since the color needs to surround the whole Iris, but wish the description were accurate. I’ve worn them for a couple hours, and had no issues. I can see a little dark curve in my vision where it covers my eye, but it’s not horrible. I’m SO happy with my purchase though and would definitely purchase again.

Great quality

Arrives in time and if you have a question they answer fast and they are very polite and helpful also contacts are great quality :)