About usWe are online store of beautyBuy cheap & quality cosplay wigs, colored contact lenses/circle lenses, skin & eye care products culled from Japan & Korea.Shop now
I order contact lenses but This is the worst experience I’ve ever had. I placed my order over a month and 22 days ago, and I still received nothing. Your website clearly says shipping takes 16 days, and I even paid for the delivery — yet I got no order, no update, and no respect at all.
This company is completely unprofessional and dishonest. I paid for a product that never arrived, and every time I ask for information, I get excuses and empty promises.
I truly regret trusting this company, and I wish I had read more reviews before ordering. Unacceptable and disappointing. I do NOT recommend this company to anyone. Save your money and your time — they simply do not care about their customers
UNIQSO 回复2025-10-23
We would like to clarify that your order was processed and shipped promptly. However, once the package leaves our facility, the shipping timeline is beyond our control, especially with recent tariff regulations affecting delivery times.
I ordered at the start of the month but I have not received my order! This company sucks, do not order from here.
UNIQSO 回复2025-10-27
We would like to clarify that, as noted on our checkout page, the Halloween order deadline for standard shipping was September 15th, and orders placed after this date are not guaranteed to arrive by Halloween. Upon checking, we found that your order was placed after this deadline.
They didn’t give me a shipping number to track my order, when I look at my orders it’s empty check all my emails no confirmation it went through but they were so fast to charge my account DO NOT BUY FROM THEM!! I tried to contact them and got ignore and it happens to so many people
UPDATE: they responded to my review which i appreciate and they said to check my ICloud email for my confirmation number I see NO CONFIRMATION email just that I earn points which gives no details of my order, they said they received it so imma just trust and give it time to get here so even with out a confirmation number I will give them the benefit of the doubt because they seemed like a nice company. But if time passes and I still do not receive my order or a refund. I will keep writing bad reviews on this experience and make sure the company doesn’t keep getting away with this if it is not solved.
UNIQSO 回复2025-10-13
We noticed that your email was sent to us 20 hours ago, and we sincerely apologize for not getting back to you sooner during this peak season.
We’ve also managed to locate your order, and it appears that it was placed using your iCloud email instead of your Gmail. Kindly check the correct inbox for your order confirmation.
Read the small print and avoid it. Let my mistake be a lesson for others.
I won't bore you with a long story.
I bought 1 pair of contacts and they arrived with the package open. (The seal broke and it wasn't ripped)
Sadly the lenses were missing but the cheap plastic holder was still in it.
So my opinion was that it wasn't stolen but just opened mid delivery.
I contacted the support team.
They explained I didn't purchase the insurance delivery (extra charge on top of the already expensive delivery default charge)
And all they can offer is 50% *store*:credit valued at half of the lenses.
Or sending the lenses again but I would pay 50% of the lenses + delivery again.
Honestly, this feels such a scam company as it's their fault for using bad packaging... And then refuse to give you your money back...
Having to review again because not only has uniqso still not replied to any form of contact, they are now, without communication, simply canceling any order I try to place. They even listed the reason as being my own request, when it is not. Even after I got the shipping / in progress email, it reverted back and they cancelled it. They also appear to be constantly deactivating, but not deleting, my account, again without communication. They are going to extreme lengths to avoid replying to me about anything,including this issue. All I have tried to do is place simple orders and expect support/ communication when required, as they always encourage people to do, but it seems that unless you are a high profile cosplayer, they do not actually mean this. I even tried removing any problem lenses so that we would not HAVE to communicate, but they are still unjustly just canceling my orders.
Please Note that I have done nothing wrong. they have just refused to reply to any request for support.They themselves boast on their website that they usually reply within a few hours to a couple days, when this is blatantly untrue, and apparently they will retaliate against you for following up. So be aware that they can and will choose to ban you if you have any problems with your order as opposed to replying to their support form. I was reading back through my communication history and noticed that until 2023, they were very responsive and different in their service overall. Either there has been a change in management, or they feel comfortable enough in their reputation that they no longer feel like they need to treat customers fairly. If anyone from Uniqso actually replied to me and assists me in fixing this issue/ fulfilling my order, I will adjust the review accordingly
Edit as of April 23rd: They have definitely either banned or suspended my account. Every time I log in they delete my account again, even though mt info is always still there, even on sweetycons site. They have also blocked me. All of this ovet a simple inquiry, and they have never once sent me any email explaining.
Last year I’ve ordered two contact lenses on sale and what could I say I was amazed I love these contacts till this day they are so comfy and I wore them Abt 10hours I would really recommend them and the shipping time to Germany was abt 2 weeks thank you 💕👌👍
My first time ordering and I'm happy with the shipping time and quality of their products, however two items are missing in my package. I contacted customer support and depending on how they'll handle this case I might change my review. Currently nervous and hoping they'll be customer friendly.
EDIT: Changing my review to a confident 5 stars! Despite their customer support being busy with inquiries their response time was very fast and after providing a bit of information they resolved my issue within a day. Highly recommend their service!
UNIQSO 回复2025-01-20
If you need assistance, please email [email protected] and we will be glad to assist.
I’m so disappointed, why would this company even list just one singular contact on the listing????? Who’s buying just one contact?? Lmao we have 2 eyeballs not one… I’m just so distraught because I waited THREE WEEKS ALMOST 4 for my lenses to get here and I was so excited opening them and I realize there’s only one… even the box it came in says 2 PAIRS INSIDE… so obviously the other lenses was purposely removed… I even asked for a refund but they just refuse and say something about how you have to add two pairs, BUT IT DOESNT SAY THAT ANYWHERE ON THE WEBSITE !! Not to mention when I received the package it was so smashed I was surprised the contacts weren’t destroyed… they definitely KNOW what they’re doing and know they’re tricking people, how scummyyyyy lol, I ended up going and getting a pair from my beauty supply store that actually came with 2 lenses how it’s supposed to!! And even a lense case ;) ! Please do better for your customers lmao
UNIQSO 回复2024-12-06
Kindly be informed that we have mentioned on our product name, page, descriptions, our social medias and even order confirmation that our contact lenses are currently priced per piece instead of a pair effective since 3rd of Jan 2024. Since you have only purchased a single lens, we have sent the single lens to you as per your order confirmation.
EU express doesn‘t work, expensive express shipping, probably still too late because slow processing
I tried ordering from the EU Express Store, it didn‘t work, also weirdly it still has a NYE2024 Banner. So i ordered from the normal EU Store with express shipping (because i need it on time) which is kinda expensive with 22€ and now 5 days later it hasn‘t even been shipped, im not getting an answer either from customer support and we are nearing the weekend again. All around a very exhausting experience.
UNIQSO 回复2024-12-03
If you need assistance, please email [email protected] and we will be glad to assist.
I waited almost a month for these contacts. I ordered prescription ones that are 1.50 which is what I use, and they hurt my eyes so bad and were so blurry, I had to take them out immediately. It took my eyes a few minutes to adjust back to normal after taking them out. Waste of money.
UNIQSO 回复2024-10-09
We would like to remind you that the order was delivered well within the estimated time frame.
Secondly, did you soaked the lenses for at least 6 - 8 hours before the very first use? The best practice is to soak them in multi-purpose solution for a night. This is done because the solution in which colored contacts come is for storing them. That solution is definitely not meant to come in contact with eyes.
If colored contacts are worn without soaking them; you will probably develop pink-eyes or stinging/burning feeling. Let them get neutralized before inserting them into your eyes.
If you need assistance, please email [email protected] and we will be glad to assist.
It was pretty quick and easy, I thought it was going to be sketchy at first but it was pretty alright and straightforward, things arrived on time and the instructions on the packaging were easy to follow.
I totally recommend this, I'll try their wigs next.
Excellent as always! I'm ordering my contact lenses from Uniqso for years already, tried dozens of them and I couldn't love them more. Every single color I've ordered was a hit, always sent so fast that I'm simply surprised. Live love Uniqso ❤️
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