Hi Jayden,
Thank you for bringing this to our attention!
At UnitedMasters, we take artificial streaming very seriously in order to ensure a safe platform for all artists.
When we become aware of repeated abnormal activity on distributed content, our team is required to take action to maintain compliance across store networks.
As a courtesy, we will be providing you with a refund of your membership fee. Please look out for an email from our support team to facilitate.
We apologize for any inconvenience this may have caused!
Best,
UnitedMasters
Hello Alexey,
We appreciate your feedback, and we’re sorry for the repetitive responses you received on your support ticket. That does not reflect the level of support or the experience we want our artists to have.
Our partners require us to comply with strict guidelines regarding what can be delivered to different music services. User-generated content platforms, like Meta and TikTok, have specific restrictions against sound effects, soundscapes, or audio lacking traditional structures. Because our partners require us not to distribute ineligible content, we must carefully review these styles to protect our platform delivery status.
After reviewing the specific context you provided, we would be happy to redeliver these specific releases to Meta and TikTok for you. Please keep in mind that these services maintain the final discretion over whether the content remains live based on their guidelines.
Please check your email shortly, as we will be reaching out directly to coordinate this for you.
Best,
UnitedMasters
United Masters 扣留了我的 Tidal 版税并拒绝释放它们。
我多次联系他们的支持人员,但没有人回复。他们保留了理应属于艺术家的钱,没有任何解释,也没有明确的方法来解决问题。
这不是一项服务——这是一个骗局。
D
Daniel Shp. · 写过 7 条评价 · 体验于 2026-04-28 ·
★★★★★
如果您想通过音乐获得报酬,请不要使用 UM
在我发行首张专辑后不久,UnitedMasters (UM) 扣留了我很大一部分收入,理由是“Spotify 人工流媒体”。从那时起,他们拒绝进一步参与,除非我提供证据证明我使用了营销服务——我一再声明我没有这样做。
我的账户余额仍然为负,但 UM 似乎愿意因错过或有争议的年度付款而删除音乐。缺乏透明度和沟通非常令人沮丧。
最重要的是,该平台感觉非常以美国为中心。如果您位于美国境外,则可能很难获得支持,并且部分界面的本地化程度很差。例如,它建议在随机的美国城市进行巡演并使用美国日期格式(例如 5/2/26),这会让国际用户感到困惑。
总的来说,这些功能并不能证明体验的合理性。根据我的经验,我强烈建议其他人在使用此服务之前仔细考虑。
UnitedMasters 回复2026-05-14
Hello Daniel,
Thank you for bringing this to our attention!
At UnitedMasters, we take artificial streaming very seriously in order to ensure a safe platform for all artists.
A streaming service charged UnitedMasters a penalty fee because they detected what they considered 'flagrant' artificial streaming of your music.
If we were able to verify that the source of the activity detected by the streaming service was legitimate, we would be happy to reach out to them with the relevant information.
However, without further details about any promotion, playlists or legitimate listening activity associated with your music during this period, we are unable to submit an appeal for the penalty fee.
Please feel free to follow up on the thread with our support team with any additional relevant information about this streaming activity and we would be happy to review it and advise on next steps.
Best,
UnitedMasters
Hello Nicholson Harry,
Thank you for bringing this to our attention!
All content submitted to UnitedMasters undergoes a routine review to ensure it meets the safety and integrity standards required by digital streaming platforms.
In some cases, a release may trigger a flag for 'artificial streaming tendencies' during this pre-distribution phase based on specific metadata or audio criteria. This is a preventative measure used to protect both the artist and the platform before a release goes live.
Our team requested additional documentation to clear this flag and move forward with your distribution. However, as you preferred to cancel the service, we honored that request and refunded your membership fee.
Please let us know if you have any further questions!
Best,
UnitedMasters