UnitedMasters

Hi Pharaoh! I am sorry to hear that you are having issues logging into your UnitedMasters account. We would be happy to help out! Please email [email protected] from the email associated with your UnitedMasters account and one of our support team members will assist you further. Thank you for the feedback!

Hi Mouad, I found your account in our system and am happy to provide more information here. We received reports from one of our music service partners that, between September 2022 and April 2024, there were a large number of artificial streams of the music you distributed through UnitedMasters. On two occasions before your account was terminated, our Fraud Prevention team removed a release from distribution because of these reports and/or abnormal streaming activity we identified. On the first occasion, in August 2023, our team reinstated the release because you said that you said that you did not know about the abnormal activity and had no intention of participating in artificial streaming. On the second occasion, in December 2023, our team reinstated the release because you provided evidence, after a lengthy email exchange, that you had obtained promotion services from a third-party company. Our team provided detailed advice about avoiding artificial streaming and notified you that further reports of artificial streaming would result in account closure. We then detected significant abnormal streaming activity associated with your music in March 2024, which was corroborated by reporting from our music service partner and resulted in your account being closed. For future reference, you can find more information on artificial streaming and how to prevent it in our help center and on our blog: https://support.unitedmasters.com/hc/en-us/articles/4407135669395-What-is-artificial-streaming https://support.unitedmasters.com/hc/en-us/articles/12153915429651-How-do-I-avoid-artificial-streaming https://news.unitedmasters.com/blog/artificial-streaming-guidelines I hope that’s helpful.

Hi Stephen, I'm very sorry to hear that you had a negative experience with our service! It looks like our team has already reached out to you directly about resolution, but please let us know if you haven't heard from them.