Urbanheer（urbanheer.com）在 OK.one 的综合评分为 4.2 分（满分 5 分），基于本站收录的 60 条用户评价，属于爱好与工艺品分类，口碑良好。78% 的评价为 4 星及以上，17% 为 1 星；商家回复了 100% 的差评；近 12 个月新增 54 条。数据最后更新于 2026-08-10。
有一件我正在寻找的非常特别的夹克。找到了我正在寻找的东西，而且超出了我的预期。做工精美，非常适合作为春天的过渡单品穿着。
Thank you for your kind words. We’re pleased the piece met your expectations—and went beyond. Your appreciation for craftsmanship and design means a great deal. Our customers are our true inspiration—guiding us to keep bringing the best, with precision and purpose. We look forward to serving you and your loved ones again.
我发现 Urbanheer 具有卓越的品质。我是一个真正关心质量和小细节的人，你立刻就能看出他们在这两方面都考虑到了。 我买了一件健身服。使用的材料、合身性和整体饰面——所有这些都感觉融合得非常好。我最喜欢的是它在我身上的样子。它合身，弹力完美，感觉很棒。我也很欣赏它的多功能性。我可以休闲穿着，也可以在锻炼时穿着。但除了产品本身之外，整体体验也很棒。这个系列给人一种精心策划的感觉——而不是压倒性的。我可以想象自己经常回来看看有什么新鲜事。我喜欢春夏新款式。我什至最终下载了该应用程序以保持最新状态。我很高兴能够从他们即将推出的系列中订购更多来自这种体验的产品。您可以通过电话、电子邮件或亲自与他们联系。 如果您注重品质、合身且注重细节，Urbanheer 绝对值得您购买。现在有它们在身边真是令人耳目一新。
Thank you—this means a lot. Glad you felt the quality, fit, and versatility—that’s exactly what we aim for. More styles coming soon. Always here for you.
我买了一条标签为 42 的裤子，但腰围只有 32。我喜欢这条裤子的外观，但穿不了。 我已经尝试退货一周了，但实际上是不可能的。 与大多数在线零售商不同的是，没有办法获得退货标签。 我一周前写信给客服，没有回复。 尝试拨打一个没有“设置邮箱”的号码，另一个号码必须留言......如果它像电子邮件一样糟糕，则返回日期将在他们给我回电之前过期。 如果运送给您的尺码错误，他们还会收取退货费用。
We value your experience and continuously improve. Thank you for the quick call—we’re glad we could enhance your experience. Returns are free and available in just one click from your account page or mobile app. We’ll also reach out to offer a complimentary tailoring option to achieve your perfect fit. We look forward to serving you with many more orders—delivering high-quality products and a seamless, personalized experience.
当我在网上直播中看到一件漂亮的花卉刺绣夹克时，我找到了这家公司。我查了一下夹克，发现了这家很棒的公司！我还发现了我在现场看到的蓝色花卉夹克，还有一件黑色花卉夹克。我决定两个都买！ 我先拿到了黑色夹克，但它对我的手臂有限制，我遵循了如何退回它的程序，并且我选择了更大的尺码。我上周收到了这件夹克，它非常合身。我很高兴我以更大的尺寸退回了它。在收到第一个黑色夹克后，我确实还订购了一件加大号的蓝色花卉夹克。这是一种美丽的花冰蓝色，我对那一款非常兴奋，这是我最想要的，它非常漂亮，不吵闹，非常精致。我下了订单，收到了一封确认信，说它已经准备好发货，它给了我几周前应该期待夹克的日期，但夹克却从未到货。当我上周收到我的特大号黑色夹克时，我刚刚意识到我从未收到过那件漂亮的冰蓝色花卉刺绣夹克，我需要知道它发生了什么，所以我向 Urbanheer 公司发送了询问。今天我接到一个电话，是一个号码，我不知道我错过了这个电话。但他们却留言了。他们非常友善，说这是关于我美丽的蓝色刺绣夹克的事情，我应该拨打这个号码，他们会解释这件夹克发生了什么。我和一位名叫艾维的女士交谈过。她非常友善和友善，并解释说他们没有足够的库存和太多的订单，所以这就是我从未收到过的漂亮蓝色夹克的情况，他们没有足够的库存来满足我的订单，而且他们确实有一件夹克被撕裂并且损坏了，他们无法将其寄出。我被告知我可以选择任何我想要的其他夹克，我去了网站上看，如果你喜欢黑色，没有太多可供选择的，有很多黑色夹克，但任何其他颜色基本上都只有一种一两个我终于选了一个它很漂亮。它是部分牛仔布，带有一点白色，确实有类似腮红的颜色，透明的手臂和镶有鲜艳花朵的镶片，非常漂亮。我喜欢它，但我想要我那件漂亮的蓝色的，但没有来。我无法把那件夹克从我的脑海中抹去。这是我最想要的，他们说不知道是否会补货，他们正在尽力，但不知道是否会补货，所以我对此有点失望。事实上我对此感到非常沮丧。我没有对阿维说任何关于这件事，但我度过了非常糟糕的一周，当我今天打完她的电话时，我崩溃了，因为我真的很想要那件夹克，希望并祈祷它会到来，这样我就可以在春天拥有它。这是一件漂亮的展示品，但这种情况不会发生，因为我必须选择一件不同的夹克。我很满意，但不如我对蓝色夹克的满意。 有人告诉我，如果那件蓝色、美丽的冰蓝色花卉刺绣夹克再次有货，我真的希望他们会想到我，并让我知道它已经到货了，所以如果我想购买它，我可以，我会喜欢的！那是我非常想要的夹克，所以当你没有收到你订购的东西并且不得不挑选一些东西并满足于你真正不那么兴奋的东西时，这是相当令人失望的，我也可以拿回我的钱，但我选择了另一件夹克。希望他们能得到那些冰蓝色的夹克，我想他们应该免费把它寄给我，因为我经历了所有的麻烦，我不得不等待它的几个月。我在二月初下了订单，现在我才知道我永远不会收到它，因为他们没有更多库存了，所以我很失望他们等了这么久才让我知道我真正想要的夹克。我希望这是一件不同的夹克，而不是我爱上的那件，希望它能回来，他们会想到我，并送我一件特大号的夹克，那会很棒，但无论如何，我想说一些关于公司的好话。我找到了那家公司。他们很棒，除了那件蓝色夹克的小东西之外，这确实不是他们的错。这只是库存问题，但是当我收到另一件夹克时，它装在一个可爱的小盒子里，我丈夫把它递给我，我打开它，它用薄纸和一个小贴纸包裹得非常漂亮，里面有非常漂亮的小纸，感谢我向我购买，当一家公司这样做时，这真的很温暖我的心，因为这让我觉得他们关心我的生意。他们可以把它扔进袋子里然后寄给您，但他们却花时间把它包装成礼品，并感谢您与我们一起购物。这对于像我这样的客户来说意义重大。我非常喜欢他们这样做，这充分说明了他们很棒的公司！他们关心并永远帮助你！ 😊
Thank you for your thoughtful review—it truly means a lot to us. We’re so glad you loved the fit, exchange experience, and the care in our packaging—that’s exactly what we aim to deliver. We’ll personally notify you as soon as the jacket you love is back in stock—and we’ll do our best to make that moment special for you. Grateful for your patience and for being part of Urbanheer.
我最近购买了一件他们的运动休闲上衣，它成为我衣柜里的必备品。质量确实脱颖而出。该面料极其柔软、透气，在保持形状的同时具有完美的弹性。它非常适合我，轮廓优美、干净，既适合锻炼，也适合日常休闲穿着。 我参观了那里的工作室，这次经历令人印象深刻。该团队友善、热情且非常专业。 我在购买前下载了该应用程序，并在第一笔订单中获得了 15% 的折扣，这使我的整体价值变得更好。 在流畅的购买体验和高品质的产品之间，我是一个非常满意的客户。我肯定计划很快再次订购。
Thank you for your kind words. We’re so glad the athleisure top has become a staple for you and that you loved the fit, fabric, and versatility. It’s wonderful to hear you enjoyed your studio visit and overall experience as well. We truly appreciate your support and look forward to welcoming you again soon.
我订购了这件毛衣，我的信用卡立即被扣款。两个月后，我仍然没有收到这件毛衣。我已向我的信用卡公司提出退款投诉。
Hi — we’re truly sorry for the confusion. Your order was ready to ship; however, a chargeback was opened with your credit card company shortly after purchase. Once a chargeback is initiated, the payment is reversed and we’re required to pause shipment. We did try calling but couldn’t reach you. We’re here to help and would appreciate the opportunity to make this right. Please let us know how you’d like to proceed.
在就我的订单延迟问题与该公司联系时遇到了最初的挑战后，今天我接到了 Sam 的电话，他的反应非常积极。我收到了很多offer来弥补延迟。听起来他们已经或将在未来修复对客户的响应时间，我相信他们真正致力于提供出色的客户体验。收到物品后，我可能会回来并将我的评分提高到 5 星！
Thank you for the quick call and the wonderful conversation. We truly value you as our customer and will go the extra mile to make this right for you.
我喜欢我收到的这件衣服！从谷歌结果到我的衣服交付的整个体验都是完美和及时的。这件衣服很合身，质量非常高。肯定会再次从他们那里购买！
Thank you so much for your kind words. We’re delighted you loved the dress and that your entire experience—from discovery to delivery—was seamless. Quality and fit mean everything to us. We truly look forward to welcoming you back to Urbanheer soon.
当天购物体验 - 我首先在网上看到男士 T 恤，然后亲自过来取货。最让我印象深刻的是，它已经准备好了，让购买和提货顺利快捷。这种服务对我来说是改变游戏规则的，因为我是一个冲动购物者。此外，在商店里看到最新系列的感觉就更好了。面料质量、合身性和做工都比我的预期要好。对于这个价格来说真的很划算。感觉奢华又耐用。快速、平稳和即时的可用性让我度过了愉快的一天，并感到高效和专业。无需等待，没有不确定性 - 他们不仅快速交付优质产品，而且还提供良好的个性化体验。
Thank you for your wonderful feedback. We’re delighted to hear that the ready-to-pick experience, quality, and personalized service made such a strong impression. Creating a smooth, immediate, and premium experience is exactly what we aim for. We truly appreciate your trust and look forward to welcoming you again soon.
我们一家人在 Urbanheer 工作室获得了非常客户友好的体验。我们受到了热烈的欢迎，然后参观了工作室，让我们熟悉了布局。购物体验得到了专家的适当平衡，为我们提供了自己选择设计的空间，同时仍然为我们提供最新趋势和适合我们的建议。商店的布局绝对整洁且设计精良。我们最终为自己、妻子和儿子购买了去新加坡度假的物品。总的来说，我们对商品的质量和设计以及整体购物体验感到满意。肯定会回来更多。
Thank you for your kind words. We’re delighted you and your family enjoyed the studio experience and found pieces for your trip. We look forward to welcoming you back.
我在 1 月 6 日下了一件翠绿连衣裙的订单，现在是 1 月 10 日，尽管我支付了一到两天的运费，但我的订单甚至还没有得到确认。我多次联系他们的电子邮件地址，但都被忽略，没有回复。他们没有电话号码，他们会说他们曾多次联系过，但他们没有。我不知道你在搞什么骗局，但这对你的公司来说看起来不太好。
We take every customer’s feedback seriously and review each concern thoroughly to ensure accuracy, learning, and improvement as a quality-first brand. For clarity, your email was received on Friday, January 9th, after business hours. On January 10th, our weekend reserve team proactively connected with you via Instagram, phone, email, and text to ensure all channels were available to understand your concern and resolve it quickly. Thank you for taking the call—we’re glad we were able to speak and address everything. Your order remains within the standard processing window and is undergoing quality checks. For record, we offered a full refund if the timelines did not work for you, and you kindly chose to continue with the order. We look forward to fulfilling it for you. We are building Urbanheer on the pillars of quality, experience, and customer empathy. You can always reach us at [email protected] or on our direct customer care line +1 425 380 9871 during business hours, with limited support during weekends and non-business hours.
我购买了 HOLLYWOOD Azul Tinta 女式派克大衣。 他们举办了一场很棒的黑色星期五促销活动。 这件夹克的质量是一流的。接缝、拉链、袖口、夹克的合身性、兜帽（柔软的毛皮）。 颜色是美丽、柔和、优雅的海军蓝。这件外套的衬里质量非常好，缝线也很好。 这件夹克很暖和。我开始对交货时间感到紧张，所以我发了一封电子邮件。几个小时内我接到了一个私人电话！出色的客户服务。 海关清关后，我确实收到了定期的短信更新。它按规定交付了。 对我的购买和 Urbanheer 非常满意。
This review is especially meaningful to us—it is our 100th review on Trustpilot. Thank you for trusting Urbanheer. Your words mean a great deal to our entire team and reaffirm why we care so deeply about craftsmanship, service, and every detail we deliver. We’re truly grateful to have you with us on this journey.
更新： 这件毛衣是12月30号到的，很漂亮，价格也很合理。我接到 Urbanheer 的电话，对延迟交货表示歉意。他向我保证这并不典型。 原始评论：我在12月3日订购了一件毛衣。现在是12月29日，还有3个州。跟踪信息连续几天没有更新。直到 12 月 19 日，包裹才被送到 UPS。我给 2 星的唯一原因是因为我想要的毛衣很难找到，而且他们的价格很好。当我实际收到该物品时，我会更新评论（如果我这样做的话）
You’re absolutely right—this sweater is one of our top sellers and we understand how disappointing this delay has been. We tried reaching out using the phone number you provided but couldn’t connect. The package was picked up from our facility on schedule under the selected Ground Advantage shipment, and we’ve recently seen weather-related disruptions impacting ground deliveries. That said, we’re actively monitoring your shipment and it is currently scheduled for delivery tomorrow. Rest assured, our team is closely tracking all disruptions. We truly hope you love the sweater, and we’d appreciate the opportunity to speak with you and do our best to make this right.
交货快。优质的产品。将成为主食！
Thank you so much for the kind words. We’re glad the delivery was fast and that you’re loving the quality. We’re honored it’s becoming a staple—enjoy, and we look forward to serving you again.
冬季最新款式和优质产品。这是我第二次向他们购买产品，两次他们都提前交付了优质产品和品牌包装。我第二次通过应用程序购买它，它给了我一些额外的节省。我喜欢购买新款式并乐意购买更多商品。
Thank you for sharing this—it truly means a lot to us. We’re glad you’re enjoying the latest winter styles, the quality, and our branded packaging. It’s wonderful to hear your second experience was just as smooth, and that the app savings added extra value. We look forward to bringing you more new styles and serving you again soon.
我是一个非常注重细节的人，我通常对网上订购圣诞礼物持谨慎态度。我通过朋友听说了 Urbanheer，并决定为我的家人订购几件物品 - 希望体验能符合我的期望。购物体验很顺利。交货速度比预期要快，并且采用品牌包装。产品品质优良，材质柔软，注重细节。我必须说。我真的很感动。 这些都是特殊的礼物，品质对我来说很重要。他们提供了质量和可靠性。我对自己的经历感到非常满意，并想亲自感谢和支持 Urbanheer 团队。我会回来并进行更多购买。
Thank you so much for taking the time to share this. Your words truly mean a lot to us. We know how important trust, detail, and reliability are—especially when choosing gifts for family. We’re delighted to hear that your experience, from shopping through delivery, met your expectations and that the quality and craftsmanship stood out to you. Creating pieces that feel special, thoughtfully made, and beautifully presented is at the heart of Urbanheer. Knowing they became meaningful gifts for your family makes our work even more rewarding. Thank you for your trust and support. We truly look forward to welcoming you back again soon. — Team Urbanheer
我从 Urbanheer.com 订购了一件 Cavalli T 恤，给我留下了深刻的印象。面料质感优质，合身完美，设计时尚又优雅。交货很快，包装整洁安全。该网站易于浏览，产品与描述完全相符。总的来说，一次美妙的购物体验
Thank you for the thoughtful note. We’re pleased the Cavalli T-shirt delivered on quality, fit, and understated elegance. From fabric selection to presentation and delivery, every detail is curated with intention—so it’s rewarding to hear the experience felt seamless and precise. We appreciate your confidence in Urbanheer and look forward to welcoming you back.
我告诉人们找不到我的产品。他们不在乎。他们甚至没有跟进。服务很糟糕，一旦找到产品，它与图片完全不同。如果我能给零星我就可以。 编辑：据说已经交付了。正确的！ ☺️。货物并未送到该公司所说的地点。当我伸出手时，我没有得到任何回报。它需要个性化而不是机械化。 第二次编辑：我没有被叫到。没有未接来电。我没有收到电子邮件回复。这家公司可以说他们做了这做那（但没有），但我坐在这里完全意识到沟通很糟糕并且基本上不存在。我现在有一件我可能永远不会穿的东西，它的花费比我应该花的要多得多。
Edit: Thank you for the update and for clarifying. We want to assure you this was handled by a real person, not an automated response. Our team attempted to reach you by phone to personally assist and clarify the delivery details, but we weren’t able to connect. We agree that great service should always feel human. If you’re open to it, we’d welcome the chance to speak directly and ensure everything is clearly resolved. Our records confirm the product was successfully delivered to you, with tracking provided for transparency. We offer a 30-day return window to ensure a risk-free experience if the item isn’t the right fit. We actively review customer feedback on product quality and take action when we see consistent signals, including discontinuing items when needed. Your satisfaction remains our priority, and our team is available to support a fair resolution.
十一月订购了一条牛仔裤作为圣诞礼物。 商品已经好几个星期没有发货了，我试图追着他们看看什么时候发货，但结果被吹走了。 最后，在下订单两周多、圣诞节前十天，他们取消了订单，称无法履行订单。 该网站称这是一个“高风险订单”——同一款商品在许多网站上出售，包括亚马逊！！！ 我永远不会再从这个网站订购，他们甚至无法履行基本订单，并且会等待数周才能通知您。
Thank you for sharing your experience. We understand how disappointing this was, especially during the holidays. Your order was automatically flagged as high risk by our payment security system and could not be confirmed or fulfilled. This process is managed independently to protect our customers and cannot be overridden. We did attempt to reach out via email and phone once this was identified. If you choose to place the order again using a different payment method, our team would be happy to assist and ensure a smooth experience.
令人难以置信的夹克和出色的品质！！！！
Thank you for the wonderful feedback. We’re delighted you love the jacket and its quality—it means a lot to us.
共 60 条符合条件的评价