Urbanheer (urbanheer.com) has a 4.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 54 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Holly S · 1 review · Experienced 2026-08-02 ·
★★★★★
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my new linen dress from Urbanheer. The quality exceeded my expectations - the fabric is soft, breathable, and feel premium with a beautiful fit and finish. Its a premium Italian quality with great attention to details. What impressed me even further was the overall shopping and delivery experience. I requested expedited shipping because I needed it quickly, and my order arrived ahead of estimated delivery date. I am extremely happy with both the product and overall experience. I am getting so many compliments on my new dress. Highly recommended.
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Shelby · 1 review · Experienced 2026-08-01 ·
★★★★★
Outstanding quality
Outstanding quality, personalized customer experience. This is my third purchase from Urbanheer, and I can say they continue to exceed my expectations. I recently ordered one of their recent jackets to pair with the pants I had purchased. The combination looks and feels incredible. The fit, comfort, and overall style work great together. The jacket itself is beautifully designed. I am especially drawn to the blend of leather and mesh - it gives it a sleek, premium edge while feeling lightweight, easy to wear. The craft & materials are genuinely high quality. Honestly, it looks far more expensive then what i paid. What keep coming back to Urbanheer is there customer services and refreshing new arrivals. They definitely understand how to build customer relationships. The team has been responsive, respectful and very approachable. They remember me, my style, my preferences. I highly recommend giving Urbanheer a try and you would love high-quality luxury brand experience. I'll absolutely be back for more.
Reply from Urbanheer2026-08-03
Thank you for choosing Urbanheer again. We're honored to be part of your wardrobe and grateful that our craftsmanship and personal service continue to earn your trust. We look forward to welcoming you back.
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Jen · 1 review · Experienced 2026-07-21 ·
★★★★★
Urbanheer
Urbanheer - Consistently Excellent
This was second purchase from Urbanheer, once again, I was genuinely impressed. I was looking for a few early deal styles and was excited to see new jacket styles that felt really chic. What stands out most is the attention to detail. The fabric quality feels premium, the cuts are flattering and the jacket is thoughtfully made for the season. The quality of jacket is exactly what I hoped for and it looks even better in person. This time I also picked some gifts for my family and they absolutely loved them. All items were shipped ahead on time, making the entire experience delightful. I had couple of questions on sizing and customer service team was very responsive and professional. Urbanheer has become my go-to destination to check what's latest and trending. I am already looking forward to my next order.
Reply from Urbanheer2026-07-26
Thank you for choosing Urbanheer again and for sharing such a thoughtful review. We’re delighted that you loved the new jacket styles, premium quality, and attention to detail. It’s also wonderful to hear that your family enjoyed the gifts and that our team could assist with sizing. Your continued trust means a great deal to us, and we look forward to serving you again soon.
So wonderful! The staff was so kind. The shop is in such a beautiful location and has a wonderful variety of clothing. I would highly recommend visiting their Kirkland storefront <3
Reply from Urbanheer2026-07-25
Thank you so much for your kind words! We're delighted you enjoyed your visit to our Kirkland boutique. It was a pleasure having you, and we truly appreciate your recommendation. We look forward to welcoming you back soon!
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Jiun Jeong · 1 review · Experienced 2026-07-22 ·
★★★★★
DO NOT BUY FROM URBANHEER
Do NOT buy from Urbanheer.
I placed an order on Jul. 1, received a confirmation, and three weeks later, my order still hasn't even shipped. It is now more than a week past the promised delivery date, and the company has completely vanished.
I have repeatedly tried reaching out through both emails and phone calls, only to be met with total radio silence. Taking customers' money and refusing to ship products or answer basic support channels is completely unacceptable.
Save yourself the money, time, and massive headache. SHOP SOMEHWHERE ELSE
—
Update:
Only after they saw this review, a guy from urbanheer called me and finally decided to send me my package (which they should have a month ago).
Guess what. After another two weeks of waiting, I get the wrong order delivered. I won’t say this twice: NEVER BUY FROM URBANHEER. THEY ARE TERRIBLE AT CUSTOMER MANAGEMENT, SUPER LATE SHIPPING (ONLY AFTER A NEGATIVE REVIEW THEY WILL RESPOND), AND ADMITTED TO HAVE “INTERNAL ISSUES” THAT CAUSE ALL THE DELAYS.
Did I also mention it’s my second time buying from them. They gave me a $20 coupon to make up for the first time they messed up. And wow, did they prove me wrong. An even worse situation/management after they promised this won’t happen again.
Reply from Urbanheer2026-08-03
We’re sorry to hear of your concerns. Our records show the selected style was delivered, and we have offered a replacement in any available color. We remain committed to resolving the matter fairly and with care.
Purchased item was not delivered initially, but customer service has been responsive after receiving a complaint.
Reply from Urbanheer2026-07-21
Thank you for reaching out. We’ll contact you tomorrow morning to resolve this promptly.
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Micah Hobbs · 1 review · Experienced 2026-07-17 ·
★★★★★
Great quality and fast shipping
Great quality and fast shipping! Ordered a pink gingham athletic dress and love it. Great quality and at a very competitive price. The shipping was fast and easy to track. Would definitely buy from here again.
Reply from Urbanheer2026-07-21
Thank you for your thoughtful review. We’re delighted you loved the pink gingham dress and enjoyed the quality, value, and seamless delivery experience. We look forward to welcoming you back.
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Sonal · 1 review · Experienced 2026-07-17 ·
★★★★★
Beautiful custom outfit and excellent service.
I ordered a custom dress for a special occasion first time from Urbanheer and it was really a great experience. The order process was easy, to give my measurements and select the style. The dress looks great on me with high quality fabric and perfect fit. I am very happy with quality and service. I will order again very soon.
Reply from Urbanheer2026-07-21
Thank you for choosing Urbanheer for such a special occasion. We’re delighted that the custom experience felt seamless and that the dress delivered the perfect fit, quality, and finish. We look forward to creating something beautiful for you again.
What company have you done business with that sincerely appreciates an appreciative customer (which was earned btw) and sends a "mystery gift"? THIS COMPANY DID JUST THAT! I am blown away...something I never expected and never experienced previously. Thank you Urbanheer for appreciating your customers and showing it! Wow is all I can say. Phyllis St Michael
Reply from Urbanheer2026-07-21
Thank you, Phyllis. Your thoughtful words truly mean a great deal to our team. We’re grateful for your support and look forward to serving you again.
Not a good experience. Not sure why they have so many good reviews, when they haven’t shipped my order in 2 weeks and haven’t been responding to emails. Also have different emails listed on social media accounts. Almost as if social is more important than customer care. Probably gonna dispute the purchase.
Reply from Urbanheer2026-07-21
Thank you, Amber, for the quick call and SMS acknowledgment. We’re glad we could resolve the matter promptly and appreciate the opportunity to make things right.
J
John S. · 2 reviews · Verified · Experienced 2026-05-05 ·
★★★★★
Great shoes
Great shoes, they fit perfectly and very comfortable and look great. I’m still getting a lot of compliments on them.
Reply from Urbanheer2026-07-08
Thank you for your kind review. We’re glad the shoes fit perfectly, feel comfortable, and are earning compliments. We truly appreciate the opportunity to serve you.
Great quality and delivered efficiently, well priced... my daughter loves her dress!
Reply from Urbanheer2026-06-05
Thank you for your kind words. We are delighted you enjoyed the quality, value, and seamless delivery experience. We appreciate your support and look forward to serving you again.
Absolutely wonderful customer service. We selected a dress for an ensemble of 11 dancers and they found the right fit for each dancer. The dancers looked incredible. Can’t recommend them enough!
Reply from Urbanheer2026-06-05
Thank you for your wonderful review. It was our pleasure to assist with outfitting your entire dance ensemble. We're delighted that every dancer found the right fit and that the group looked incredible on stage. Your trust and recommendation mean a great deal to us, and we look forward to serving you again in the future.
im a shapely women and like secured quality garments and my purchase was just that. I will definitely be purchasing again! Thanks!+
Reply from Urbanheer2026-05-22
Thank you so much! We’re so glad the fit and quality felt right for you. Can’t wait to have you back again 🤍
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Phyllis St Michael · 2 reviews · Verified · Experienced 2026-05-02 ·
★★★★★
First time ordering from this retailer
First time ordering from this retailer. I ordered the wrong size and sent an email shortly thereafter asking if they could switch sizes and they were able to do that without any trouble whatsoever. I always appreciate quality products and great customer service from someone I do business with. I will be a return customer.
Reply from Urbanheer2026-05-22
Thank you so much for your kind words. We’re glad we could help with the size change and that you enjoyed both the quality and service. Truly appreciate your support and look forward to having you back again 🤍
J
Johna L · 3 reviews · Verified · Experienced 2026-05-02 ·
★★★★★
Urbanheer provided great service. Received my order quickly!
Urbanheer provided great service! Love my recent purchase! Would definitely recommend this company and plan to purchase from them again. Great quality!
Reply from Urbanheer2026-05-22
Thank you so much for your support! We’re so glad you loved your purchase and had a great experience with us. Can’t wait to have you shop with Urbanheer again 🤍
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Anthony Greene · 1 review · Experienced 2026-04-19 ·
★★★★★
RECOMMEND
Had a minor set back, but the representatives were fast in fixing the issue. Thank you guys
Reply from Urbanheer2026-05-01
Thank you for your recommendation — we’re glad we could turn it around quickly.
J
Joel F. Ritchie · 3 reviews · Verified · Experienced 2026-03-27 ·
★★★★★
Outstanding shopping experience
Wonderful shopping experience. Outstanding clothing at a great price with fast shipping. Customer service is a 5 plus. Not only will I shop again soon with them, I’ll encourage my friends. A truly gem find.
Reply from Urbanheer2026-04-28
Thank you so much for your kind words—we’re truly glad you had a great experience. It means a lot to hear you loved the quality, value, and service. We look forward to styling you again soon, and we appreciate you sharing us with your friends.
I love Urbanheer’s style - it’s simple, fun, and elegant all at the same time. Their customer service is superb and you can really tell they care about their customers!!
Reply from Urbanheer2026-04-28
Thank you—this means everything to us. Simple. Fun. Elegant. Exactly as intended. We’re glad you felt the care—we look forward to having you back.
