Thank you for reaching out. We’ve reviewed your order and can confirm it is on track and scheduled to arrive on time. We also attempted to reach you by phone but couldn’t connect. Please be assured your order is in good hands, and our team is quietly monitoring it through delivery.
Thank you for sharing this! We’re thrilled you’re loving the craftsmanship — especially the black marble top and gold detailing. Our team puts a lot of care into every finish, and we’re glad the white-glove delivery made everything seamless. Enjoy your beautiful designer coffee table!
Thank you for your thoughtful review. We’re glad the hoodie delivered the warmth, comfort, and craftsmanship you were looking for, and that your first experience with us felt smooth and reassuring.
Explore our limited and member-special discounts, and download our app to unlock member pricing and exclusive drops. We have some exciting offers coming this holiday season.
Thank you for choosing Urbanheer.
Thank you for the quick call. After reviewing, we confirmed the payment was not captured and the order has been cancelled. If you need any further assistance, we’re here to help — and we appreciate you considering updating the review.
We look forward to serving you again. You can always reach us at [email protected]
or +1 (425) 380-9871. Your satisfaction is our top priority.
Thank you for speaking with us — we’re glad we were able to resolve this together and appreciate your willingness to update your review. Your satisfaction means a lot to us, and we’re always here to ensure you have the best Urbanheer experience.
If you need any further assistance, please reach us anytime at [email protected].
Warm regards,
The Urbanheer Team
Thank you so much! We’re truly happy you love your jacket — it means a lot to us. Enjoy wearing it and turning heads!
T
Tim K · 写过 1 条评价 · 已认证 · 体验于 2025-10-03 ·
★★★★★
友好的团队
友好的团队、公平的价格和优质的客户服务！
Urbanheer 回复2025-10-14
Thank you! We’re so glad you had a great experience — our team truly appreciates your kind words and support!
T
Tracey · 写过 2 条评价 · 已认证 · 体验于 2025-09-06 ·
★★★★★
很棒的物品选择
很棒的物品选择！很棒的客户服务。
Urbanheer 回复2025-09-18
Thank you for your kind words! We’re thrilled you enjoyed our selection and had a great experience with our customer service. We look forward to serving you again soon at Urbanheer.
Thank you for sharing your experience! We’re so glad you love the gingham jacket and our fall collection. It means a lot to know the quality and fabrics met your expectations both online and in-store. We look forward to welcoming you back soon!
Warmly,
The Urbanheer Team
Thank you for sharing such a wonderful reflection. We’re delighted to know you’ve enjoyed both your online experiences and your visits to our Kirkland boutique by the water. It’s truly rewarding to see our commitment to authentic, premium brands and a carefully curated shopping experience resonate with you.
We look forward to welcoming you back soon—whether online or by the water at our designer boutique studio!
We’re unable to locate any order under your name and have requested additional details. Please contact us at [email protected]
with a valid order number so we can verify your purchase. We take authenticity seriously and will be able to assist once we receive genuine order information.
Thanks for the love! We’re so glad the collection fits your active lifestyle and that you’re enjoying the handpicked styles. Excited to keep bringing you fresh looks daily!
Thank you for sharing this! We’re so glad you discovered Urbanheer through a friend and love your new dress. We can’t wait to style you again soon!
Team Urbanheer
Hello – On checking your order, no payment was processed, so it wasn’t confirmed. Multiple attempts were made to contact you over the phone. We truly want to serve you and look forward to your response so we can make this right.
Thank you for the love! We're so glad you embraced our new custom service — it’s quickly becoming a favorite. At Urbanheer, we’re all about creating joy, delivering excellence, and making every outfit feel uniquely yours. Here's to more fashion moments made just for you! ✨
G
Gary · 写过 1 条评价 · 已认证 · 体验于 2025-07-24 ·
★★★★★
轻松快捷的网上购物
轻松快捷的网上购物。提前收到了我的新 T 恤，面料感觉很好，合身。会再次购物。
Urbanheer 回复2025-07-31
Thank you for your kind words! We're glad to hear the fit and fabric met your expectations. Looking forward to having you shop with us again!
Thank you so much for sharing your beautiful experience! We’re thrilled to hear the dress was a perfect fit and that you felt special — that means everything to us.
Our team was happy to help with the sizing, and we’re so glad the matching heels completed the look effortlessly. It’s an honor to be your go-to for special occasions and vacations.
We truly appreciate your recommendation and can’t wait to welcome you back for the fall collection.
With gratitude,
Team Urbanheer
Thank you for giving Urbanheer a try. We’re truly sorry we didn’t delight you this time — our goal is always to offer a seamless and elevated experience.
The tracking information was shared and remains within the estimated delivery window. We appreciate your patience. That said, your trust means more to us than any transaction. If for any reason you’ve changed your mind, we’ll be happy to issue a full refund — no questions asked.
Warm regards,
Team Urbanheer
