Us Giesswein

Dear Frances, thank you for your message. We are sorry to hear that you have received a larger box than needed. We usually always try and use a little packaging as possible. We want to apologize for the inconvenience! We are sorry that you are not happy with your new Giesswein product. You can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via [email protected] Best regards Giesswein Customer Support Team Laura

Dear Rosa, Thank you for your comment regarding your order with Giesswein. We are grateful for any constructive feedback from our customers. We are sorry that there were problems with the delivery and that our service could not meet your expectations 100%. We are always working to improve and optimise our service to best meet the needs of our customers. Of course we will help you with your request. For this purpose, we kindly ask you to contact our customer support directly at [email protected]. They will be happy to take care of your request. We apologise for any inconvenience caused! We thank you for your efforts! Your Giesswein Customer Support Laura

Dear Mr. Charlton, thank you very much for your constructive feedback on our articles. We deeply regret that you had no chance to order your appropriate size. Please understand, that, due to a very high interest and order volume, some sizes and colours are sold out very quickly. If you are looking for the size 12 and 13, some colours would be also now available in our merino shoe collection. By the end of June and further by July, some missing colours will be back in stock again. We would also kindly ask you to contact us through [email protected] with your request about which size and which colour and article you are looking for. We can then inform you exactly about the availability. We thank you in advance for all your efforts and of course, for your appreciated patience and understanding. In case of any further questions or concerns, please do not hesitate to contact us again. Kind regards - Laura - Your Giesswein Customer Support

Dear Bryan, thank you for your message. We are sorry to hear that you have not received your order yet. Please note that due to the high shipping volume and a strike in the USA deliveries can take a little bit longer at the moment. We apologize for the inconvenience with the delivery process of your goods. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. Unfortunately we can not give you an exact delivery date yet but your package should be shipped to the USA very soon. Thank you for your understanding and patience! In case, you do not receive an update within the next days, we kindly ask you to contact us via [email protected] Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura

Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at [email protected]. Best regards Giesswein Customer Support - Laura