Us Giesswein

Dear John, thank you for your message. We are sorry that you are having problems with one of our products. We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in. If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! If you have any questions don’t hesitate to contact us via [email protected] Best regards Giesswein Customer Support Team Laura

Dear customer, we are sorry to hear that you have a problem with one of our products. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. To be able to assist you we kindly ask you to send us the following information direct to [email protected] • pictures of the claim • short description • your order number or customer number or your address and email address so we can look for your order in our system Thank you for your efforts and understanding. Best regards Giesswein Customer Support Team Laura

Dear Mary, thank you for your message. our slipper insoles are no longer in production. Therefore, only the sizes shown in our online shop ares still available. Thank you for your understanding! If you have any questions don’t hesitate to contact us via [email protected] Best regards Giesswein Customer Support Team Laura

Dear customer, thank you for your message. We are sorry to hear that you have a problem with one of our products. To be able to assist you we kindly ask you to send us the following information direct to [email protected] • pictures of the claim • short description • your order number or customer number Thank you for your efforts and understanding! Best regards Giesswein Customer Support Team Laura

Dear Paul, thank you for your message. Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery. Also we're sorry to hear that you are not happy with your new Giesswein shoes. You can of course return them free of charge and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/ Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts! Best regards Giesswein Customer Support Team Laura

Dear customer, thank you for your message. We are very sorry that you haven't received your order yet and we want to apologize for the inconvenience. Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery. In case, you do not receive an update within the next days, we kindly ask you to contact us via [email protected] Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura

Dear Mr. Lindsay-Finan, thank you very much for your feedback on our customer service. We are so very sorry that you have made a bad experience with us, we deeply apologize for that. We may assure you that we try to do our very best to be of assistance immediately, if our chat service does not response to your specific question, please be so kind and contact us through [email protected] and we will definitely take care of you. During the working days you can reach us from 08:00 - 12:00 am and from 01:00 to 05:00 pm, on Fridays from 08:00 - 12:00 am. We thank you again so much for your appreciated patience and all your efforts. In case of any further questions, please do not hesitate to contact us through [email protected]. Kind regards from Austria - Laura - Your Giesswein Customer Support

Dear Jane, thank you for your review. We are very happy to hear that you like our Giesswein products. Due to the current situation, some colours and sizes are unfortunately sold out. We want to apologize for the inconvenience! However, you are welcome to contact our customer support via [email protected] and they will check the availability for you. Thank you for your efforts! Best regards Giesswein Customer Support Team Laura

Dear Angela, Thank you for your comments on your purchase experience with Giesswein! We are deeply sorry you have had such a bad experience with our shopping process. Indeed the prices are shown only in USD and this is also shown at the beginning and also on your shopping cart. I will be happy to pass on your feedback internally. Our return policy is clearly stated in our online shop and unfortunatelly New Zealand is not eligible for a free return. We would like to apologize for the experience you've had in general and as small compensation, we would like to offer you a discount on your next order. You can get your discount code by contacting us at [email protected]. Yours sincerelly, Laura Giesswein Customer Support Team

Dear Caroline, thank you for your review and for addressing your findings to us directly and we are extremely sorry if you have reason to complain about a Giesswein product! At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. We kindly ask you to contact our customer service via [email protected] They will be happy to handle your claim. Thank you in advance! Best regards Giesswein Customer Support Team Laura

Dear Katie, thank you for your review. We are very sorry to hear that you haven't received your order yet. We apologize for the inconvenience with the delivery process of your goods. Our customer service has replied to your requests several times however, we haven't received a reply from you. Unfortunately, according to FedEx the parcel couldn't be delivered because there was an error with the shipping address. Please reply to our mail from yesterday and let us know if you would like to receive a refund or a replacment parcel. If you still want the goods, please let us have your correct address. Again we are very sorry for the inconvenience! Best regards Giesswein Customer Support Team Laura