We treat our wool fabrics differently than other companies, focusing specifically on our treatment of wool and sustainable wool use. This creates unique fabrics made of 100% wool. These products absorb and can carry away more moisture - and can keep you warmer - than other wool. In the footwear industry, 20% of cut material is pure waste and is lost forever. We've found a new way to process our wool while producing 0% waste.
Is Us Giesswein legit?
Us Giesswein (us.giesswein.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-09-06.
I will say that I like the products, you know when they ship them to me. I bought an insert for my slippers. I never got them! I showed my receipt to a customer service rep and still she ( Tanja) argued with me saying that I didn’t purchase them well, my credit card says otherwise. This has been going on for months! So just be careful when you order,it’s a gamble. I don’t know about you but I’m way too busy of a person to deal with this kind of crap! I will never order from this company again!
J
John Hesselbein · 2 reviews ·
★★★★★
I struggled between a 2 and 3 when it…
I struggled between a 2 and 3 when it comes to the pair of mens runners in arctic white I got. I generally wear anywhere between a 10.5-11 but usually a 11 and I went with that as it is the fit for other European brands I have purchased like børn and ecco and if I were wearing these shoes just casually then it would be fine, but any sort of prolonged movement in these shoes cause horrible blisters on the heel, especially is worn without socks which they are advertised as being fit for. The unfortunate thing is that the same spot on both heels will start blistering after just 1km of activity. If they could see what the back of my heel looks like after a 3km run after having had them for 2 months so plenty of time to break in. This shoe will rip your skin off
Reply from Us Giesswein2022-08-08
Dear John,
thank you for your message.
We are sorry that you are having problems with one of our products.
We recommend that you wear the shoes in a few more times with different socks, as these will also give a little after wearing in.
If it doesn’t get better you can return them free of charge as part of our Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order.
Please use the Giesswein Return Label and create it with this link and download it:
http://sendback.giesswein.com/b2c/
Please print this out and stick it on the package.
This label is already paid by us. You will incur no costs for the return.
Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return.
Thank you for your efforts!
If you have any questions don’t hesitate to contact us via [email protected]
Best regards
Giesswein Customer Support Team Laura
E
Els Vande Velde · 17 reviews ·
★★★★★
Disappointed
Bought slippers and was so delighted, no cold feet. I have them from.just before Christmas and now 2 holes in one and 1.hole in the other.
As I can see from replies you can contact the CD desk regarding same. That is great if I would still have my invoice or order number...unfortunately not.
I am soo disappointed
Reply from Us Giesswein2022-04-07
Dear customer,
we are sorry to hear that you have a problem with one of our products.
At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way.
To be able to assist you we kindly ask you to send us the following information direct to [email protected]
• pictures of the claim
• short description
• your order number or customer number or your address and email address so we can look for your order in our system
Thank you for your efforts and understanding.
Best regards
Giesswein Customer Support Team Laura
G
Gana Nicholson · 2 reviews ·
★★★★★
Shoes availability is awesome!
I chose this shoe store because I loved the variety of shoes on available. There are many various shoes to choose from that can be worn in every weather. I'd like to mention out that the costs here aren't high at all, and they're even lower when compared with the rest of the market. Highly recommended!!
M
Mary Ellen Scialabba · 2 reviews ·
★★★★★
Been waiting for restock???…
When is Geisswien going to replenish stock on slipper insoles? They have been out of stock forever.
Will you still be carrying insoles or shall I look elsewhere?
Reply from Us Giesswein2022-03-28
Dear Mary,
thank you for your message.
our slipper insoles are no longer in production.
Therefore, only the sizes shown in our online shop ares still available.
Thank you for your understanding!
If you have any questions don’t hesitate to contact us via [email protected]
Best regards
Giesswein Customer Support Team Laura
D
DavidWilliams · 16 reviews ·
★★★★★
Bought a pair of chamerau slippers in…
Bought a pair of chamerau slippers in October 2021 have developed 2 holes in the upper part of the left slipper. After such a short time I am not impressed! D.Williams Taunton UK
Reply from Us Giesswein2022-01-03
Dear customer,
thank you for your message.
We are sorry to hear that you have a problem with one of our products.
To be able to assist you we kindly ask you to send us the following information direct to [email protected]
• pictures of the claim
• short description
• your order number or customer number
Thank you for your efforts and understanding!
Best regards
Giesswein Customer Support Team Laura
K
Kari Tikkala · 1 review ·
★★★★★
Low prices
I always think that if you have good shoes, then probably you look stylish. I don't know why I am used to suppose like that, but it seems to me it's right. So, as you may know I'm fond of buying shoes, because of my prejudices. I chose this shoe store mainly because I liked the assortment presented here. There are plenty of various shoes which you can wear in any weather. I ordered couple of pairs and now I finally got them. I want to state that prices here aren't high at all, they're even lower if we consider the whole market. I believe that I will apply here once again.
G
Graham S · 18 reviews ·
★★★★★
Great supportive slippers, but with issues.
My partner bought me Giesswein slippers as an early Xmas present. I retired about 2 years ago and thanks to a combination of retirement and Covid lockdowns had been spending far longer in slippers than I used to. And cheap slippers at that, offering no support for my feet. I started getting pain in my feet, the right one in particular. Within a few days of ditching the slippers and wearing outdoor shoes in the house, the pain subsided. An online search for supportive slippers found Giesswein and, overall, my new Giesswein slippers are great! A bit like walking on small cans of baked beans, but that’s them doing their job of supporting my arches, and I’m getting use to them. But no foot pain! There was an issue over sizing though which is one reason why I’m giving them 4 stars and not 5 stars. I measured my feet as per advice on the Giesswein website which led me to believe I should order UK size 7s. But I’ve taken UK size 9s (or sometimes 9 1/2s) for years, so there was no way I was going to order 7s. But the advice also said to order as per your normal shoe size, so that was rather contradictory. Anyway, I ordered UK size 9’s and, once I got them on, they fitted fine. But getting them on wasn’t easy - unlike other slippers they don’t have elasticated gussets and 3 days since they arrived I can only get them on using a shoe horn. Hopefully they’ll give a bit in time to allow me to dispense with the shoe horn, but I hope they don’t go all sloppy on me. So that’s a further reason for only awarding 4 stars not 5.
P
Paul Miles · 4 reviews ·
★★★★★
Oh how I regret ordering from these…
Oh how I regret ordering from these people.
Firstly the delivery time. Unbelievably poor. Have taken 2 weeks to deliver. They talked about overwhelming demand but I just don’t buy it …not for these slippers anyway
How disappointing. They talk about how the business started with their grandmother. I mean no disrespect but I think she must still be making them. They feel really cheap and flimsy and you can feel all the inside stitching. Really poorly made. They have tried some clever marketing by saying that it’s a barefoot experience!!! What even is that? But they are right, it feels like you are walking on the floor. Terrible
I can’t even go through the pain and hassle of sending them back so will be consigned to the bin and will put it down to experience.
Wool pops were the ones I bought. Stay clear.
Reply from Us Giesswein2021-12-13
Dear Paul,
thank you for your message.
Please accept our apologies for the inconvenience caused by the delivery of your goods. Due to the current situation, the delivery volume is extremely high and therefore processes of our logistics partner are unfortunately delayed - we therefore ask for your understanding if there is a delay in delivery.
Also we're sorry to hear that you are not happy with your new Giesswein shoes.
You can of course return them free of charge and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order.
Please use the Giesswein Return Label and create it with this link and download it:
http://sendback.giesswein.com/b2c/
Please print this out and stick it on the package.
This label is already paid by us. You will incur no costs for the return.
Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return.
Thank you for your efforts!
Best regards
Giesswein Customer Support Team Laura
E
Edythe McKee · 5 reviews ·
★★★★★
Beanie is nice, dumb shipping dept.
Bought the Beanie Troiseck. Nice hat. It was darker than the pink color in the picture. Got a Honey discount on the transaction.
BUT they sent it in a too large box that the bottom wasn't taped and part of the box was already ripped. It could have easily fallen out.
FedEx gave me good-enough tracking, from Germany, and a French airport to USA.
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E T · 15 reviews ·
★★★★★
Not delivered despite being sent an…
Not delivered despite being sent an email to say they had been. No customer service to speak to
Reply from Us Giesswein2021-11-02
Dear customer,
thank you for your message.
We are very sorry that you haven't received your order yet and we want to apologize for the inconvenience.
Due to the current situation, the delivery volume is enormously high and therefore, unfortunately, processes of our logistics partner are also delayed - we therefore ask for your understanding if there is a delay in delivery.
In case, you do not receive an update within the next days, we kindly ask you to contact us via [email protected]
Thank you for your understanding and patience!
Best regards
Giesswein Customer Support Team Laura
A
Adam Lindsay-Finan · 62 reviews ·
★★★★★
Bad customer support
Bought a pair of mens Merino shoes, lace hole came away from material. Want to reorder, you cannot contact them, their staff are never available by chat. The discount codes they offer never arrive by SMS so you cannot use them. They have no contact number on their site which I find unacceptable in this day and age. Nice products let down by really bad after sales.
Reply from Us Giesswein2021-10-05
Dear Mr. Lindsay-Finan,
thank you very much for your feedback on our customer service.
We are so very sorry that you have made a bad experience with us, we deeply apologize for that. We may assure you that we try to do our very best to be of assistance immediately, if our chat service does not response to your specific question, please be so kind and contact us through [email protected] and we will definitely take care of you. During the working days you can reach us from 08:00 - 12:00 am and from 01:00 to 05:00 pm, on Fridays from 08:00 - 12:00 am.
We thank you again so much for your appreciated patience and all your efforts.
In case of any further questions, please do not hesitate to contact us through [email protected].
Kind regards from Austria - Laura - Your Giesswein Customer Support
J
Judith · 3 reviews ·
★★★★★
Thank you Giesswein for the…
Thank you Giesswein for the super-supported slippers! I've never had a rubber bottom and wanted more support but not a feeling where I would stick to the floor in the house and trip. (as I had 3 hip surgeries!) But, I received my slippers and they exceeded my expectations! Thank you! A new customer and I will return!!!!! ❤️
L
Linda · 1 review ·
★★★★★
Cute & Comfortable
I'm 57 and have been experiencing heel pain in my right foot. These slippers make my heel feel less painful. Must be something about the design, but I'm happy they make my heel feel better. The only reason they didn't get 5 stars is that they are slightly short for a 42. I'm typically a 10.5 in American sizes and I was hoping the 42 would be closer to a size 11.
T
Taz · 4 reviews · Verified ·
★★★★★
Pretty great
Pretty great, comfortable and look fab. Not quite 5 stars as sometimes they rub on the back of my heels and they are very hard to keep clean as things like to stick to the wool
J
Jane · 4 reviews ·
★★★★★
Look good. No availability in many styles
These look really nice... I’m trying very hard to order a pair of women’s sneakers, grey, size 7. The adverts keep popping up on social media, but there are none available in any size, in many colours inc grey. Any idea when they might be back in stock as I need to buy a pair soon or will have to go elsewhere. Thanks.
Reply from Us Giesswein2021-06-23
Dear Jane,
thank you for your review.
We are very happy to hear that you like our Giesswein products.
Due to the current situation, some colours and sizes are unfortunately sold out.
We want to apologize for the inconvenience!
However, you are welcome to contact our customer support via [email protected] and they will check the availability for you.
Thank you for your efforts!
Best regards
Giesswein Customer Support Team Laura
A
Angela Graham · 7 reviews ·
★★★★★
I ordered online from New Zealand some…
I ordered online from New Zealand some shoes and a cape. There was no mention of American dollars even at checkout until you actually paid and I didn't notice until I saw the bank statement so a $100 cape become $130 etc This is very dishonest most online sites ask what currency you want so its clear from the onset. I tried to cancel within half an hour and was told they had already left which I can't believe to be true so quickly. I was told u could send them back and get a refund. I decided to keep the shoes but the cape is not as nice as I thought. To send this back was going to cost me $88 so hardly worth it.
I advise people to be very careful when buying online or you can be stuck with an expensive item.
Reply from Us Giesswein2021-06-21
Dear Angela,
Thank you for your comments on your purchase experience with Giesswein!
We are deeply sorry you have had such a bad experience with our shopping process. Indeed the prices are shown only in USD and this is also shown at the beginning and also on your shopping cart.
I will be happy to pass on your feedback internally.
Our return policy is clearly stated in our online shop and unfortunatelly New Zealand is not eligible for a free return.
We would like to apologize for the experience you've had in general and as small compensation, we would like to offer you a discount on your next order. You can get your discount code by contacting us at [email protected].
Yours sincerelly,
Laura
Giesswein Customer Support Team
C
Caroline Larew · 2 reviews · Verified ·
★★★★★
Falling apart within 4 months
I got my slippers for Christmas since I was pregnant and wanted something comfortable. They started falling apart in early April. The cork split and the fabric is pulling. I’m super disappointed.
Reply from Us Giesswein2021-06-16
Dear Caroline,
thank you for your review and for addressing your findings to us directly and we are extremely sorry if you have reason to complain about a Giesswein product!
At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way.
We kindly ask you to contact our customer service via [email protected]
They will be happy to handle your claim.
Thank you in advance!
Best regards
Giesswein Customer Support Team Laura
i
isabel adonis · 38 reviews ·
★★★★★
Design Fault.
Hi there, I purchased a pair of red shoes from you two or three months ago. I was well pleased with them. Last week I developed a sore on the back of my left foot but in over a week it hasn’t healed.
On examination I discovered that there is a ridge at the inside of the back of my shoes which is rubbing the skin off my foot. The stitches at the back of the shoes go through to the inside of the shoe and this is causing my problem. I believe it is a design fault. The stitches should be done first and not go through to the interior of the shoe. I would be happy to send the shoes to you for your inspection. -I Isabel.
K
Katie Robinson · 8 reviews ·
★★★★★
Great slippers, lovely company - shame they use Fedex
Firstly - the slippers are truly lovely. The people at Giesswein customer service are helpful.
But the delivery service from Fedex was truly terrible. They never delivered the original slippers, and a different pair had to be sent. And that was after hours of my life chasing them up.
So - great, great product.
Great great team.
Sadly let down by their delivery company.
Reply from Us Giesswein2021-06-08
Dear Katie,
thank you for your review.
We are very sorry to hear that you haven't received your order yet.
We apologize for the inconvenience with the delivery process of your goods.
Our customer service has replied to your requests several times however, we haven't received a reply from you.
Unfortunately, according to FedEx the parcel couldn't be delivered because there was an error with the shipping address.
Please reply to our mail from yesterday and let us know if you would like to receive a refund or a replacment parcel. If you still want the goods, please let us have your correct address.
Again we are very sorry for the inconvenience!
Best regards
Giesswein Customer Support Team Laura
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