We treat our wool fabrics differently than other companies, focusing specifically on our treatment of wool and sustainable wool use. This creates unique fabrics made of 100% wool. These products absorb and can carry away more moisture - and can keep you warmer - than other wool. In the footwear industry, 20% of cut material is pure waste and is lost forever. We've found a new way to process our wool while producing 0% waste.
Is Us Giesswein legit?
Us Giesswein (us.giesswein.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-09-06.
Shoes didn’t fit and looked very cheaply made. Return process was very easy however.
Reply from Us Giesswein2021-04-06
Dear customer,
thank you for addressing your findings .
We are extremely sorry if you have reason to complain about a Giesswein product!
At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way.
However, we are happy to hear that the return process was easy to run through
If you have any further questions don’t hesitate to contact our customer service via [email protected]
Best regards
Giesswein Customer Support Team Laura
I have awful feet: flat, a couple of surgeries, arthritis, hard to fit. I'm practically living in these slippers. If only they offered toe sandals with the same footbed!
The right slipper fits fine but the left is very tight and the arch support hits and the wrong spot.
Reply from Us Giesswein2021-04-06
Dear Patricia,
thank you for your review.
Our Veitsch slipper offers high arch support. Some customers choose to use their own insoles or orthopedics - the existing insole is removable. If you are not happy with the arch support, you may return them to us within 30 days of purchase.
For the return please create and download your own prepaid return label by using the following link:
http://sendback.giesswein.com/b2c/index.php?lang=en
Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible.
As soon as we receive your parcel in house we will refund you the money via the same means of payment as you paid the invoice (credit card, paypal…)
To exchange or order a new product please make a new order directly via our website.
If you have any further questions don’t hesitate to contact our customer service via [email protected]
Best regards
Giesswein Customer Support Team Laura
Great shoes they just did not fit my feet. I loved that they were made from wool! The company was easy to work with and my return was quick and without problem.
I was impressed with the speed of the shipment but most of all, the slippers themselves. I don't like ones with lots of fleece as they can become uncomfortably warm and get lumpy after wear. Giesswein slippers are perfect - they are super comfortable and conform to your feet. I did size up as I like to wear socks in winter. Still without socks, they don't flop or slip off. I enjoy the neutral look with a splash of color inside and on the soles. The wool fabric welcomes my toes!
Shoes are stylish and nice quality but had to return
I loved the shoes I ordered: nice quality, great color. I really wanted them to keep them; however they just didn't have enough 'grip' on the bottom of the sole, at least for me. Although very comfortable, they were also a little bit roomy, but thicker socks would have solved that. If not for the sole issue, I would have kept them. What a great company. The return was so easy.
The shoes are awesome! The fit was true to size...comfortable from the minute they came out of the box. The only disappointment was that it took 2 weeks to arrive and not the 3-5 days advertised. They were shipped by FedEx which never arrives when promised.
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