SuperSmart USA

Hi Carmen, Thank you for your kind words about our product. We’re very sorry you haven’t received your order yet. Unfortunately, this item is currently out of stock due to unforeseen delays at customs related to the new tariffs, which have slowed down our incoming shipments. We sincerely apologize for the inconvenience and frustration this may cause. Our team is working hard to restock as quickly as possible, and we’ll notify you as soon as your order is ready to ship. If you’d like more details or wish to adjust your order, please don’t hesitate to contact our Customer Service team at [email protected] with your reference number 200142. Thank you for your patience and understanding. Best regards, The SuperSmart Team

Hi Ann, Thank you for sharing this and I’m sorry for the frustration with your batch. Our Lactobacillus gasseri is formulated as a dietary supplement, not as a yogurt starter culture, so we can’t guarantee successful fermentation. Even when a probiotic contains live organisms, the strain, CFU level, excipients, and fermentation conditions (milk prep, temperature, incubation time, oxygen, pH) may not match what’s required to set yogurt reliably. If you’d like to keep experimenting, a dedicated yogurt starter is likely to give you more consistent results. In the meantime, we’d love to help directly—please email [email protected] with your order number so we can review your case and arrange the best solution (replacement or refund as appropriate). Thanks again for giving us the chance to make this right. The SuperSmart Team