SuperSmart USA

Hi Firas, We sincerely apologize for the experience you’ve had. This is absolutely not the level of service we aim to provide. Your order should not have been delayed like this, and we understand how frustrating it must be to wait without clear updates. Please reach out to our Customer Service team at [email protected] with your order number so we can immediately investigate what happened and make it right for you (reshipment or refund). Thank you for bringing this to our attention. We will do everything possible to resolve this matter quickly. Best regards, The SuperSmart Team

Hi Patty I’m really sorry for the frustration here, and I appreciate you letting us know. A quick clarification on the product: our H. pylori formula uses Pylopass™ (Lactobacillus reuteri DSM 17648) in a non-live, postbiotic form. That means it’s not a living strain and is shelf-stable, so a period in a warm mailbox should not affect its intended function. On the shipping side, we do use UPS, USPS, or other carriers depending on the route and service level available at the time. I apologize that the carrier change wasn’t clear. This isn’t the experience we want for you. For further assistance, please don’t hesitate to reach out to our Customer Service team at [email protected] with your order details, and we’ll be glad to help you directly. Best regards, The SuperSmart Team

Dear JessAZ, Thank you for bringing this to our attention, and I’m truly sorry for the frustration you've experienced. We sincerely apologize for the delay in processing your refund. This is not the level of service we strive to provide, and I completely understand your disappointment after waiting this long. I will personally ensure your refund is prioritized and processed without further delay. Please feel free to contact us directly at [email protected] or call us at +1 (786) 522-3907 (Monday to Friday, 9am–1pm / 2pm–6pm EST), so we can confirm your details and finalize the resolution. Thank you for your patience, and again, we’re very sorry for the inconvenience caused. Warm regards, Customer Service Team SuperSmart

We regret that you were charged for a product that you have not received and that we did not notify you about its stock status. We appreciate you bringing this to our attention, and we will look into this issue.

Hey Wendy, glad to hear you are happy with our products. Now I already fixed the emails in French to show in English. Sorry for the glitch. Let me know if you need anything else. Sincerely, Dania.

Brian thank you for your loyalty and time in writing this review. We appreciate you very much!

Wai Kuen Lee, thank you for the feedback. We are happy to hear this!