US Solar Supplier

Really appreciate you taking the time to share this. Glad to hear your panels arrived well packaged and in good shape—that’s something we take seriously given how rough shipping can be on solar equipment. We also hear you on the timing around when the order shipped. That part matters just as much as the delivery itself, and we’re continuing to push our vendors and internal processes to tighten that up. If you need anything as you get your system set up; compatibility questions, mounting, or anything else please don’t hesitate to reach out. Thanks again for your order and your feedback!

Really appreciate you sharing this! Shipping can be one of the most frustrating parts of putting a system together, especially with larger solar equipment, so I’m glad you gave us a call. Being able to pivot to a warehouse pickup and save that kind of money is exactly what we hope for when those options line up. We know it’s not always perfect; sometimes, inventory at a specific warehouse means a few adjustments, but it’s great to hear it still worked out in your favor in a big way. Thanks again for trusting us with your project!

Hello, Could you kindly drop us your order number so we can follow up on this? All our reviews are real here - we aren't perfect, but we certainly have had a majority of positive experiences, and we are deeply sorry if yours was not one of them. If you purchased a product without consulting a licensed installer/electrician, we can only offer minimal recommendations. If you can give us order details as this is not a verified review, we'll follow up on this immediately!

Hi Jeffrey! Thank you for your kind words. We strive to make each customer feel like they are the most important. We are committed to a future that includes solar and we love helping people learn and understand how a system works and the best practices in getting it installed. Please feel free to reach back out to us for any additional assistance you may need.

Hello Dan - I just personally took a look and it's out the door and tracking should have sent. I'll also follow up in an email. It looks like it fulfilled in our stated fulfillment window of 7-14 days - but we are at the mercy of the carrier thereafter! We'll be in touch via email.

Hello, Thank you for the candid feedback, and we’re truly sorry the experience didn’t meet your expectations for timely updates. For clarity to anyone reading: our site and Terms & Conditions state that most orders are dispatched within 7–14 days due to ongoing supply-chain constraints related to tariffs and demand. In your case, our records show the order was placed on September 10 and delivered on September 24, which falls within that stated window. That said, the communication along the way should have been better—and we take that seriously. We’re tightening our update cadence so customers get clearer, more frequent status notices from purchase through delivery. If you need anything else in an expedited manner, please reach out directly to [email protected] and we'll always try when possible to make that happen.

Thank you so much for sharing this! We’re so happy to hear our team was able to help and make the process smooth—especially when assisting someone new to ordering solar equipment. We appreciate the recommendation and hope to work with you again soon!

We’re truly sorry for the experience you had. You are correct that our shipping terms note 7–10 business days before orders ship, and while we were within that window we understand it didn't align with your need. We also apologize for the lack of timely communication — that is not the standard we set for customer service. While our refund policy follows the Terms & Conditions on our website, we want to reassure you that we do honor refunds within that time frame, and in this case we are honoring yours although it is past the stated date. We hope you’ll give us the opportunity to serve you again in the future - if you ever need anything expedited, just let our team know in advance and depending on the situation we can try to make that happen.

Thank you for taking the time to share your experience! We’re glad to hear your Bluetti arrived quickly and that our team was able to help get everything up and running without much delay. Our aim is that every customer feels supported from delivery through setup — appreciate you letting us know it went smoothly in the end!

Hi Javier - thank you so much for the positive feedback! Please let us know if you have any future needs for your next solar project.

Thank you for sharing your experience and for your patience throughout the process. We sincerely apologize for the delays and communication gaps you encountered. To clarify for future customers, our 7–10 business day timeframe refers to order processing only and does not include the actual shipping time, which can vary depending on the warehouse, carrier, and delivery address. The solar industry is currently experiencing very high turnover in panel inventory due to tariffs and demand from incentive wind downs, and unfortunately this impacted your order in a way it should not have. We’re truly sorry for the inconvenience caused and appreciate your understanding as we worked to resolve the situation. We’re glad to hear you’re happy with the upgraded product in the end (we try to go above when possible and wanted to make it right!) , and we’d love the opportunity to serve you better in the future with a smoother experience from start to finish. —The US Solar Supplier Team

Hello Richard, Thank you for bringing this to our attention. We’re glad to hear there’s no visible damage, but we understand your concern about potential internal issues. For added peace of mind, we do offer ROUTE shipping insurance for orders, which can help cover any damage during transit. Unfortunately, once a shipment is with the carrier, we’re at their mercy, but please don’t hesitate to call us — we’re happy to guide you through making a claim if needed. —The US Solar Supplier Team

Thank you for sharing your feedback. We’re so sorry your experience was impacted by the nationwide supply chain backups that have been affecting solar equipment availability and delivery times. While our 7–10 business day timeframe refers to order processing, shipping can take longer depending on the warehouse, carrier, and destination — and we understand how frustrating that delay can be. You should never feel like you’re just getting excuses, and we apologize if our communication added to your frustration. We truly value your patience and would love the chance to do better for you in the future. —The US Solar Supplier Team

Thank you for the kind review James! We look forward to supporting your solar projects in the future!

Hi Cristina, Thank you for your feedback. Our website clearly states a 7–14 business day shipping window, as many of the items we ship are large or require prep before leaving the warehouse. Your order was processed and shipped within that timeframe. We understand waiting can feel inconvenient, but this process allows us to keep pricing aggressive and treat every customer fairly. In the future, if you need something quicker, let us know — we’ll always do our best to accommodate. — US Solar Supplier Team