US Solar Supplier (ussolarsupplier.com) has a 3.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 40 of them were added in the last 12 months. Last updated 2026-08-10.
Called customer service line for assistance in trouble shooting my inverter. Very helpful team !
Troubleshooting can be frustrating! Glad our team could help get you pointed in the right direction.
The pickup at their affiliate in Fontana was quick and easy. Bobby at US Solar really helped me through the order including getting me pallet dimensions to make sure i could easily pickup the order with my smaller pickup. A professional installer was picking up the same panels at the same time I was and said he uses them in many of his installs so that gave me some confidence that I made the right choice.
Thanks for the feedback. We're really happy the pickup went smoothly. It means a lot to get a vote of confidence from a fellow installer. Thanks for trusting us with your project, and we hope to help you again down the road.
My experience was great. Ordered a Bluetti battery and received it quickly. Customer service was very responsive and made the whole transaction very enjoyable.
Thank you for the kind words! We're glad your Bluetti battery arrived quickly and that our team helped make the whole experience an easy one. Bluetti's are popular around the office as well. We really appreciate your trust.
No problem from my end. Communication was good, shipping was good. I would buy from them again.
Thanks for taking the time to leave a review. Sometimes it's really as simple as that; good communication, smooth shipping, and everything shows up the way it should. We appreciate you trusting us!
Good price, good communication, and everything arrived as expected—that's all I was hoping for, and US Solar Supplier delivered.
Really appreciate you trusting us with your project. Hope the install goes smoothly! And if you decide your next project needs "just one more panel," we'll be here!
Worked with Andrew and was a fantastic experience. If I ever need solar parts in the future this would be a place I would easily recommend.
Thanks so much for the kind words! We agree, Andrew is the best. Hope everything goes smoothly with your Sol Ark/south Texas install! Thanks again for trusting us with your project.
One of the things I value the most when making any purchase on line is customer support. Unfortunate after the sale is made not many company stand behind their products to answer legit customer question or complain. Believe me I have been burned many time with this. With US Solar I have experienced not only good quality in their products they sale but are very fast resolving any legit complain.
Thank you for this. We know exactly what you mean; the real work can sometimes start past the sale. We're glad we could get your issue sorted out quickly. Thanks for trusting us with your project, and for taking the time to share your experience!
I honestly couldn’t be more satisfied. Andrew and Seth have been amazing. We got all of our supplies within 2 weeks, which I feel is incredible considering the size of several of the products we ordered. We ordered a few more pieces we needed to add extra panels on Monday and received them today, Friday. Incredible!! The technical help that Seth shared with Andrew and myself was invaluable. Having a tech person present with your sales team is genius. I highly recommend your company to anyone. As I told Andrew, my wife and I intend on installing the same system that we installed for our son as soon as the wedding is over. I truly appreciate all of your help.
Thank you for taking the time to share this! We're really glad everything came together the way it did, especially on an order of that size. Getting those last few parts to you by Friday was a nice win, too. Thanks for trusting us with such an important project!
This company uses deceptive bait-and-switch pricing tactics.They advertise individual solar panels for only $99.00.Then they add a mandatory $559.00 shipping fee.This fee does not reflect legitimate freight shipping costs.It is an unadvertised markup on the product.I confronted Sales Director Andrew Kurtz about this.He stated they will not give product away.This admission proves the low price is fake.They hide real product costs inside delivery fees.Avoid this business to protect your money. Under federal guidelines, businesses are prohibited from utilizing bait-and-switch pricing or obscuring total costs. According to the FTC Deceptive Fees Guidance, any excluded shipping charges must reasonably reflect the business's actual costs to transport the physical goods. Tacking on a mandatory $559.00 shipping fee onto a $99.00 item to hide the product's true markup is an unfair and deceptive practice.
Anthony, We're sorry for the disappointment. Truthfully, if you're only ordering a single panel, the shipping can absolutely feel high. The challenge is that solar panels don't ship like typical e-commerce products. Whether you order 1 panel or 30 panels, they generally need to travel on a protected freight pallet and move through the LTL freight network to arrive without damage. Those costs are largely driven by the pallet, handling, and freight lane—not the value of the panel itself. That's one reason we typically recommend a minimum of 8 panels - and was the case here as well. The shipping cost often stays relatively similar as additional panels are added, making the delivered cost per panel much more economical. We also want to be clear that these are actual freight charges, not hidden product markups. More often than not, we absorb additional shipping costs that are never passed on to customers when carrier invoices exceed quoted rates. We wish we could offer more economical shipping for single-panel orders, but we're ultimately subject to the realities of the freight market and shipping supply chain. We certainly do not aim to have deceptive anything. Our customers specifically value transparence and are the first to point out anything we don't have on a listing. We've already shipped 100s of these panels to customers across the country, many of whom have shopped multiple suppliers and still found us to be the best overall value—even after shipping is included. The reality is that suppliers selling sub-pallet quantities of solar panels are all working within the same freight system, and none of us can escape standard freight rates. In many cases, for someone looking for a single panel, finding a local source may genuinely be the better answer. We wish you the best of luck finding a solution that works for your budget. We certainly didn't want to mislead you, and we're sorry we weren't the right fit for your project today. — US Solar Supplier
Very limited product info online for what I ordered, and they were unable to provide further info over the phone. Received a non usable product due to dimensions and despite this being a simple battery cable, they have a zero returns policy. Awful company, go somewhere else.
Hi Brian, Very sorry to hear about your poor experience. We most definitely have a return policy - it can be found here. https://ussolarsupplier.com/pages/refund-policy It does look you were beyond the designated return time, but I'll reach out in email. Unfortunately, products like the Pytes Cable Set don't often come with full spec sheets. Regardless - we try to carry the most accurate information on our 4000+ products. Sometimes there is less published to pull from the manufacturers and we are sorry this resulted in a negative experience!
Team was great at helping me with my design and order for my batteries and inverter.
Thank you again for the opportunity, Wally! It's so fun to see Yellowwood come to life!
Length of time for delivery from Order date.
Appreciate the feedback Mr. Lange. We fully appreciate that having the materials on the job site as soon as possible is the goal. It indeed looks like this shipped out 48 hours past our forecasted shipping terms - sending you a credit in your email for the inconvenience!
Excellent customer service. Thanks Andrew Kurtz!!!
Appreciate the kind words! Let us know if there is any other way we can support your solar project!
**update 5/5** An overnight shipping label for most of the unshipped items has been created. They arranged this at my request so that I could begin the installation while the lengths of rail are freight shipped. I now have confirmation that the rail is also on the way to me and my order is finally complete. I’ll update this review again once everything has arrived, but I don’t anticipate any further issues. It would have been better if my order had just been processed correctly and didn’t require “special attention” but in the end the management of US Solar Supplier went above and beyond to resolve this issue to my satisfaction. Don’t wait 2 or 3 weeks like I did to inquire about the status of your order! **update 4/30** A few hours after posting the complaint and review below, I received a phone call from Robert, the President/CEO of US Solar Supplier. He acknowledged the company has not done a good job with this and offered to refund the freight fee for the entire order (a substantial amount) and expedite sending all of the missing pieces from the order tomorrow 5/1. I have been told to expect tracking information for the rest of my order to be available 5/1. I will update this review again when the tracking # starts moving. I still don’t have a clear understanding of what happened exactly, but I do have some confidence now that the problem will be resolved soon. Buyer Beware: I placed order #9097 with US Solar Supplier on 4/9/26. The order contained (16) solar panels and all of the associated racking to install them on a roof in 2 strings, a grand total of 155 items. I received an order confirmation email later that same day. The text of that email is copied and pasted below……. Thank you for your purchase! We're getting your order ready to be shipped. We will notify you and send tracking when it has been sent. Please note orders will be shipped within 7-14 business days of purchase unless otherwise noted. My Chase Visa was charged for the full amount of the order on 4/11/26. I waited patiently until 4/22/26 when I sent an email inquiring about the shipping status of the order. I received a reply quickly and the text of that reply is copied and pasted below…….. Jack Dolan Wed, Apr 22, 8:59 AM (8 days ago) to me Mr. Cote: Thanks for reaching out. Our orders typically ship in 7-10 business days. This is not determined by whether something is in stock or not, but because of the number of orders we receive. Unfortunately, our warehouse is swamped right now and we are trending more toward the ten than the seven business days. We will contact fulfillment and request they move your order up in the queue. USSS The solar panels drop-shipped from a different vendor in Florida on 4/22. At that time the shipping status for the other 139 items (all “Sunmodo” brand) changed to “preparing for shipping”. Today is 4/30/26 and I have no further update about the shipping status of those items. I emailed on 4/28 asking if they intend to send the racking or not and I have not received a response yet. I contacted Sunmodo directly via email on 4/29 and don’t have a response yet. I will be following up with Chase bank because they do not allow vendors to charge for items that have no expected arrival date. The “7-14 business days” the USSS confirmation email allows them have expired and I have no tracking number or expected arrival date for 139 of the 155 items in the order. The folks at USSS seem to think this is acceptable, I disagree. Do yourself a favor: Type US Solar Suppliers physical address in Kentucky into Google maps and have a look……ask yourself, does this look like the location of a large stocking warehouse dealer where I want to make a substantial purchase? The only reason I placed this order with US Solar Supplier is because I wanted everything to ship from one location in KY so a problem like this didn’t happen. Well, lesson learned. I will not order from US Solar Supplier again and I would recommend against it for sure. They shipped nothing until I complained 13 days after the order was confirmed. Then, only the panels, drop-shipped from FL. Still, no useful update of any kind about the racking. I realize that the employees of USSS don’t care, at all, but I really shouldn’t need to point out to some “industry professionals” that the panels are completely useless without a means of installing them. Once again, that is why I placed the order as a single order from one source. The panels are scheduled to arrive today, 4/30, via ABF freight. Everything needed to install them is “preparing for shipping” as it has been since 4/22. That is the most recent update. Could someone at US Solar Supplier please prove me wrong and just send me what I bought and paid for 21 days ago?
Glad we could rectify the issues here and it looks like all has landed!
The whole team works together to ensure we get what we need and when we need it. Excellent communication.. Will continue purchasing as their pricing has been very good.
Glad we could rectify the order issues and happy everything has landed!
We have loved our experience with US Solar- everything from booking to delivery has been a easy and great experience.
Glad to hear this! Thank you for taking the time to share it. We work hard to keep the process smooth from start to finish, so it means a lot that it felt easy on your end. We appreciate your support and are here if you need anything down the road.
Almost 2 months to receive order that said product was in stock... Also currently waiting on a small order of junction boxes and haven't gotten any updates or a response to my inquiry. Poor communication. Poor shipping times. Not interested in buying from this business unless forced to do so.
Hi Zachary, Looks like your original order had brakage en route and we notified by email as soon as we knew. The order was made March 4 with the final tracking April 1. While we shoot for 7-14 business days, we sometimes run into delays in the process that can be caused by things including but not limited to breakage, repack and freight carrier availability. Your second order is showing that you were sent tracking and we'll reach out personally to make sure that you've got what you need. We continuously work to improve our turnaround time, appreciate the feedback and business, and hope there is an opportunity in the future you are willing to work with us. In that situation, please call our Sales Director at ext. 102 so he can personally expedite the order!
I’ve been purchasing solar modules from the supplier, including balance of materials for a number of jobs for the past three years and I’ve had awesome communication and great documentation and support whether it be for domestic content or for logistics I would give the team six stars.
Thank you! Working together across multiple projects over the past few years has been a great partnership. Glad the communication, documentation, and logistics have made things easier on your end. We appreciate the trust and look forward to what’s next.
Great company with great customer service and care of customers needs! Robert has a great team that assist with customer satisfaction with follow up:-)
Thanks for the kind words—we really appreciate it. It’s been great working with you on the backup power setup at the Florida Solar Cracker House. We take a lot of pride in supporting the longer-term projects and seeing them come to fruition! We’re here anytime you need us.
was told everything i was ordering was instock when i placed my $18000 perches got $2000 of the parts within 2 weeks the 2nd shipment came damaged rejected it took a week and half to reship got lost the rest waited over a month was told it would ship today or the next for 3 weeks just kept creating new shipment data then took 11 days to get $15800 refund back
Hi John, We are sorry for how this played out; especially on an order that size. A few things unfortunately stacked up: part of your order shipped, unfortunately damage in the shipping chain caused further delay, and the reship went through a new carrier which caused further delay because of size and needing terminal drop. Your refund was processed in full as soon as everything was canceled, but we understand the wait was frustrating. We’ve since made changes with that vendor and carrier to avoid this going forward. We hear you, and we’re using this to make sure it doesn’t happen again.
60 reviews matching